Public Storage

2918 Peters Creek Rd, Roanoke, VA 24019, USA

Address:	2918 Peters Creek Rd, Roanoke, VA 24019, USA
Phone:	+1 540-632-1954
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 17

Reviews 7

Rochetti Moss

I had to move my remaining household goods from Anchorage, Alaska to Roanoke, Virginia. I scoured the internet for a local storage facility and to my surprise a place who offered the right size space and at the unbelievable price of what?....$1.00 for the first. No Freaking Way! I couldnt stomach that, so I had to go by and see for myself.Myth busted. It was all true. So I had to test the next major concern I had. Went to counter and was greeted by the most amiable clerk, Vicki. I explained I was moving goods from Alaska and had to fly up first to pack it up, ship it down to Seattle on a barge and then truck it across America, Also I didnt know an exact date of arrival and if she would have a unit available by then. Without hesitation she eased my mind by recommending that I do what I needed to do in Alaska and call her from there when I was on my way back to Virginia. She said would then set me up with a reservation plan. Dang, again another problem resolved....tenatively. Ok to Alaska and the back to Virginia anticipating a Im sorry but we are all full with my stuff enroute. Wrong again. Her and Jim were waiting for me to show up to reserve the promised space. Done! But thats not all. Then the 27 foot Roadway Container Trailer arrived and they handled greeting the driver and staging it in the perfect spot for offloading while I was at work. Theres not enough Stars here to rate their kindness, attention to detail and professionalism! Absolutely A Rare Exceptional Customer Service Experience!!!!!!

Harry Collins

The lease for the company where I work was terminated with only 3 weeks to find another location. We needed a place to store lots of equipment in a hurry. Vicki from the Peters Creek Road office in Roanoke, VA was an awesome person to deal with. She arranged for us to get 3 units immediately. As time got closer to moving day, we realized we needed 2 additional storage units. It was great and easy working with her. On another occasion, Vicki had sent out notices that the lot was going to be re-paved or sprayed at a certain date. As it turned out of course, we needed some equipment that very day. I asked her if there was any way we could get our equipment out. She arranged for the pavers to do our row last and we were able to get what we needed. This went beyond her call to duty. This was very much appreciated. On another occasion, since we rented 5 units, when I went online to pay, it would not let me pay them all at one time. Vicki made several telephone calls and inquires and finally go it where all of our units were grouped together. That meant I could make one payment. That was also very much appreciated. Vicki is definite plus to this organization!!

Roberta Jackson

I met with Angie this evening and she was very pleasant to work with. She showed me the unit and I couldnt believe how clean the lot and storage unit was. Angie explained everything clearly and reviewed all my choices with me. She gave me very helpful tips on storing my belonging and helped me select the right products to use to keep my things protected. Angies friendliness and professionalism is exactly the perfect mix for any customer who is looking for a storage solution. She is certainly a huge asset for your company and I will definitely recommend Public Storage to my friends and others who may need your service. My only recommendation is to allow your customers to select their own entry codes. In todays world of computers we all need passwords and to have to remember a strange number could be difficult for some people...especially elderly people. Allowing your customers to use a number they can associate with would make it more simple. Thank you for allowing me to submit this review. Respectfully, Roberta Jackson

Michael Womack, PMP

We were in desperate need of a local, secure, and reasonably priced monthly storage space to hold all of our salvageable belongings from our basement that flooded in July 2013. This Public Storage location met all our requirements and made the entire check-in process easy and flexible with a month-to-month rental arrangement that allowed for the unknown, such as how long will we need the storage space? We hoped only needing it a couple of months, but it turned out to be 6 months... and we needed every day of those months to get us through the holidays and the eventual cleaning out of our entire basement. The courteous and friendly staff assured me whether I needed the space 2 months or 12 months, there was no pressure to cut short or extend the rental any more than necessary. They made the whole experience as pleasant and convenient as possible. Thank you again!

Stephanie Hatcher

I absolutely LOVE Lisa and Angie!!! This is the first time I have dared to have a site at Public Storage in 10-15 years, following a very bad experience with a former property manager. I have to say, from the moment I walked in to open a new unit in Feb 2016, I just KNEW I was in the right place after all! I was nervous and had several questions and Lisa was so great to me (I was dealing with a crisis) she answered several questions I hadnt even asked yet! Details I needed to keep up with were all clearly explained, even written down for me! Every time I have come on, Lisa and Angie have such a pleasant attitude. They are always smiling and laughing, and really delight in being helpful. Its also refreshing how down to Earth and genuine they are. No scripts needed at Public Storage... I love it!!!

Jon Mitchell

Lisa was very experienced and informed me on everything that i needed to know without leaving any questions on my part which is unusual. As a Experienced public storage rep. She also notified me with the amount of stuff that i would be storing, i had selected a unit twice the size of what i would need thus saving me about 60$ a month. Im am very pleased with my first time experience renting a storage unit thanks to Lisa who works at the Peters Creek rd. Public Storage units and i now feel that i have an adequate amount of knowledge if i need a storage unit in the future. I recommend Public Storage to any first time renters who dont quite know what they need or even those who have rented a time or two. THANKS Lisa for saving me Money.

Charles Matulonis

Lisa is great. She was very knowledgeable and understanding. I thought I was only going to need the unit for less then 30 days but I need it longer and Angie helped me when I called to let them know that I needed the unit. Im glad I have chosen public storage. This is the place to go to get great customer service, knowledgeably on units and how to get the right price for my fit. I thought I was going to have to get a 10 by 10 unit until I spoke with Lisa and money is an important factor. She explained how I can fit all my 1 bedroom place into a 5 by 10. Saving me money every month. Public storage should be great full to have such wonderful people working for them and when I do leave and need another unit I WILL be back. Thank you