Express Auto Electric

362 N Witchduck Rd, Virginia Beach, VA 23462, USA

Address:	362 N Witchduck Rd, Virginia Beach, VA 23462, USA
Phone:	+1 757-519-9200
Site:	expressautoelectric.com
Rating:	3.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 26

Reviews 5

Anonymous User

This place is the WORST! I took my car there because it died. I had AAA tow it there and I left my key in the drop off box. I left a detailed message about my problem, including the fact that I had blown a fuse and exactly what had happened in the past. I called again about 8:15 after they opened. I again gave specific details that would limit the location of the problem. I also asked for a stat inspection and explained that my 94 Old Cutlass convertible with about 42 k miles in it that is in like new condition and all original has a sticker just below the inspection sticker that states that it is a special windshield designed for vehicles with heads up display and asked to be very careful that it doesnt get scraped off and that they be careful to not place the new inspection sticker on top of that sticker. Its an important part of the value of the car. They call me back after having looked at the car and tell me that the car started right up and after 2 hrs of diagnostics that they could not find anything wrong with it except that it was 2 quarts low on oil. I told him that I only used full synthetic oil so please put full synthetic oil in. When I pick the car up the inspection stick is on top of the sticker I asked them to avoid. The mechanic (owner) was never told about my fuse having blown. Nor was he told any of the other information that I gave concerning my problem. If he had known the information that I gave he would have been limited to about 2 feet of wiring and the ignition switch, which is what my guess was and what I had told the service writer. I later found out that even though I was charged for synthetic oil I was give regular oil. All they had was excuses as to why all this happened to me, never volunteered to pay for the oil change that I just had done 1k miles ago which I will have to change again since it is now contaminated with regular oil.

Butch Waller

I wouldnt even give them a star took my truck in there that ran good no problems with my transmission they said I had no oil pressure and metal in my oil filter so had to put a used engine in it when they did they switch my pump in my transmission because the flywheel on the new engine was bigger than the old one the mechanic did not measure and broke a clip in my transmission the transmission does not want to shift now on go over 25 miles per hour until warmed up and still does not want to shift properly never did this before they change the fluid in it and now the engine seems like it wants to blow up and starts cutting off all the time the mechanic that worked on it seems like he dont know what hes doing his other employees were talking about how bad the mechanic was and that he wasnt going to last and the owner doesnt want to cover his employees mistakes $3,000 and I have a truck that will not run had a truck when I brought in that ran really good and since they have touched it nothing but problems I just have a 3000 pound paper weight if I were you I would never take a vehicle the mechanic did even know how to set the timing on the engine after another employee told them 6 times what it was one day I had to have a uber driver to get the truck one day she said they had put her brakes on backwards before please stay away. As the owner is trying to cover himself for damaging my transmission of which they did charge me for the pump nothing was whats wrong with the transmission till they touched it hope no one else has to go through this with them it is bad when you have to get the Better Business Bureau and 10 on your side to try to help you with a vehicle after other people screw it up

Bryan Tillett

Bob Barbato is a very shady business man, he abuses his people, and takes advantage of those who are less fortunate than he is. For a man who lives in a million dollar home you would think he is broke, after speaking to him. He fires employees so quickly his staff turns over ever few months. You will never have the same guy working on your car if you visit more than twice. Bobs goal is to maximize every dollar, and be the good guy while doing so. Be careful when dealing with this ship. The service manager, is the worst he likes to diagnose cars over the phone before they are looked at and quote prices, and then leave the problem to be fixed based on his price he has already given. This is the worst shop I have ever worked for, I would not send my mother or sister there, and would suggest anyone who visits be careful. His prices are way over what they should be, because of his supplier being NAPA auto parts, they are the most expensive in the area, and their parts are not that great. He does not invest into new equipment and leaves his techs to perform very dangerous repairs, with broken or improper shop equipment, all of this leaves your vehicle in a situation that could lead to damage. The service manager blames there techs for everything so dont expect a apology if something goes wrong. His parking lot is dangerous multiple cars get broken into all the time. So I would make sure that he locks your vehicle in the garage cause if he does not it will be vandalized. Overall if you see Dave or Bob talking there lying.

Anonymous User

I highly recommend EXPRESS AUTO ELECTRIC. Ive been taking my cars there for about 3 yrs now (as long as Ive lived in Virginia) and theyve always been very professional and considerate. They always talk to you honestly and candidly, and while they always err on the side of taking the best possible care of your car, if you need to save money they are great about helping you figure out which service items are really necessary and which you might be able to put off without harm to other parts of the car (which would obviously mean much more money in the long run). Plus everybody there is friendly, they always give you a courtesy ride to work or wherever you need to go (and the owner doesnt hesitate to come out and give you the ride if everybody else is busy). They give a 12mo./12,000 mile full warranty on everything they do, and if anything goes wrong (e.g., the occasional mishap where a car gets dinged--has happened to me once, and can happen anytime somebody else has your car) they are completely honest and transparent about everything and go above and beyond to fix it as good as new (and better than the car came in) and to make it right through a rental car, discounts, etc. All in all, great service, great care for your car, and great people. Pros: Service, communication, trustworthiness, price

Steve Van Leeuwen

I got a coupon from our Acura dealer for new timing belt on my mdx. Seemed like a good deal. Called Express, cause they were close, just for a second quote... it was 30% less than the deal. They, had me bring in the car the next day, called me and said that I should replace the water pump now since they had the car all apart... I only had to pay for the water pump and it was cheap. They inspected the car (no charge) found I had not ever changed the transmission fluid (SUV with 140,000) and changed that also. The car was done ontime and although I had alot more than what Acura quoted me it was almost the same price. The owner and manager worked with me, drove the car and gave it a thumbs up. It runs great. The shop is organized and clean (when do see that?). So, call these auto repair guys before you go the dealer glad I did.