Elephant Car Wash

31458 Pacific Hwy S, Federal Way, WA 98003, USA

Address:	31458 Pacific Hwy S, Federal Way, WA 98003, USA
Phone:	+1 253-941-0436
Site:	elephantcarwash.com
Rating:	3.1

Location

Photos 30

Reviews 10

Jacque Riehl

Wow, if I could do NO STARS I would. I just drove 20mins to get to this place to have a car wash and the inside vacuumed out. They told me they could only do the outside because they were closing at 6:30. Their Google listing said they close at 8. I told her that and she said that the listing is wrong but the website is correct. PEOPLE WHO USE GOOGLE MAPS, WHICH ARE A LOT OF PEOPLE, RELY ON THE LISTING BEING CORRECT AND NOT HAVING TO CLICK AND SEARCH THROUGH YOUR WEBSITE. CHANGE YOU LISTING SO YOU DONT PISS OFF YOUR REGULAR CUSTOMERS LIKE ME!!!! And dont tell me that Google is wrong but your website is right. What a HORRIBLE way to handle things. I am a regular customer and drive the 20-25 mins from my home to you because you also clean the inside. I do this on a regular basis but will NEVER be back again. Get your business together, do the right thing, change your listing. Im a business owner and if I ran my business this way, I would be out of business. By the way, I just got in and changed it for you...so incredibly difficult. Wow.

Not Telling

The service they do is only okay. Unfortunately it is the only full service car wash in the area. I bought the a special of 4 silver packages hoping to save some $$. However, I have tried 3 times to get the inside of my car washed again, and each time I have been denied, They do not keep consistent hours for how late they are open to do the inside. One of the times I went and they only had 2 other cars they were working on, yet were closing doing the inside an hour BEFORE they actually closed. The next time, they were extremely busy, okay not really their fault, however knowing it was going to be the only nice day, they should have foreseen being busy and staffed accordingly. The next time I called before going over, and this time they were closing doing inside 2 hours before they actually closed, an hour before the previous time. How a company can actual run like this, closing at inconsistent times is beyond me. Of course they will not refund my money, even though than cannot give me the service I paid for.

Chris Bangs

Platinum car was not worth it. They do a terrible job on your wheels the car wash isnt very good, they got mud on my doors from their own feet and then I had to argue with them to get them to wipe it off because they said they dont do door wipe downs. The car wash didnt get all of the car clean. I could literally wipe the dirt off with my bare hand . When I reported to the manager he said if the machine doesnt get it off they dont wipe it off. I had to do it myself. There was stuff all over my convertible top from the machine and I had to sit there myself getting it off with duct tape while they watched. Nobody cared, nobody helped, even after I complained. And then while I was cleaning my car myself they asked me to move it because I was in the way of the other customers. Almost cant believe it. I wouldnt come here again if they give it to me for free. This is my second bad experience with two different elephant car washes.

GANTZ100pts

Its "OK" Id recommend ONLY! using the self washing stations though, as the last time I went though the auto wash it caused TONS of spider scratches on my car (also know as swirl scratches). ALSO if your going to use the manual wash, do not I repeat DO NOT USE THE FOAM BRUSH!! Ive seem workers use it a broom to clean the ground which adds dirt and junk in the brush. But dont bother with the "wax setting" it doesnt work unless they fixed it. If your going to use the self wash take your own buckets, (one with soap and one for rinsing you wash mitt) just be sure to keep the timer going or they might ask you to leave, but as long as your a paying customer they should have no issues with you using a bucket.

Taryn Rouse

The guy was VERY nice. Took his time. Though he obviously wanted a tip - he kind of lurked around until i handed him one (I was planning on giving one I had to put my baby in the car- took me a moment) First glance of the car was fine. Got a little down the road and realized the inside was poorly wiped down. And by poorly wiped down I mean- it wasnt. When I got home I ended up re-wiping the entire inside of my car all over again. The vacuuming job wasnt great either. Still stuff all over the place. The seats still had some stuff on them etc. I will probably have to find the extension cord and take the vacuum to everything again. I wouldnt spend $35 at this place ever again.

Aaran Bourn

Piss poor car service I went and just had my car and my fiancé me car cleaned out and hers was spotless mine still had trash and the cashier and the management were EXTREMMELY RUDE DO NOT GO THERE. I asked if he notice trash under the seats and he said wont dont clean out the trash under the seats when I told him why my fiancé was he replied with a louder and ruder tone WE DONT CLEAN OUT UNDER THE SEATS. I asked why there was crumbs in my seats and he exclaimed we are not a $100 dollar service you get what you pay for and we dont clean seats. The trash was not missable and I will clean out my own car. DO NOT GET YOUR CAR CLEANED HERE. I posted trash pictures

Mode Ruther

They did an excellent wash job on my car, but then I noticed that I had forgotten cash to tip the person cleaning my car. When I went to get in the car an angry older worker who looked like he came from India yelled at me to say thank you like he was demanding I tip. I felt accosted, almost like when a homeless person comes up to you and asks for money while you are getting into your car. I will not be going back to this car wash place again.

Zach Johnson

Always shutting down early! Showed up two days in a row to find that they randomly sent the interior cleaning staff home before closing. The second day I showed up earlier so that I wouldnt miss the interior cleaning cut off...and they had decided to cut off earlier! It is ridiculous that they have posted hours but dont actually clean cars during those hours.

Violet Toney

Love this place! Gteat customer service and alway with a smile. They always do a great job. Sometimeit can be super busy when I get the full service but worth the wait but when I am in a hurry I get the wash and hand dry w all the extras/ tire clean and dressing! Cost me little over $13 with a coupon! I let the products they use on my tires... it lasts..

Kristina Pimenta- Brambila

They did a great job....... I got a full detail......cleaned the outside and inside......we waited in the waiting room they had a heater on with a warm drink dispencer.....and a vending machine with snacks.......it was not the cleanest place I have been but the price was good and thst did a great job.......i will definitely go again