Gregs Japanese Auto Covington

15323 SE 272nd St Suite 106, Kent, WA 98042, USA

Address:	15323 SE 272nd St Suite 106, Kent, WA 98042, USA
Phone:	+1 253-638-8500
Site:	gregs.com
Rating:	4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 61

Reviews 8

Kristan Tobel

I took my HONDA CRV in to have my airconditioning recharged today. Iam a elderly woman. I got a quote for $130.00 from their service manager. Basically knew how much it costs for this service because my son-in-law is in the automotive field. I agreed to their price knowing they were overcharging me. I talked to the manager about my right windshield wiper hitting the metal rim at the bottom of the windshield. He said he would look at it "no charge". They told me they could not get to my car until around 5pm. I didn"t look at the invoice when I signed it because we had agreed on the price of $130.00. They took me home. I got a call at 5:30pm on my voice mail asking my permission to keep my car over night because the technician had found a leak after putting the diagnostic machine on my airconditioner. I called them and said no and wanted to know why they were not finished when they only had to add freon too my airconditioner. I had my son-in-law take me there. When I got there the manager told me I had a leak and they had put the freon in and the pressure was low. My son-in-law said we didnt have a leak because he had just had the car revaced and diagnosed and it was fine! I went to pay and the manager said I owed $19200. I freaked out and said I didnt agree to that price and he said I signed for that price. He also said he went over the invoice with the itemized costs with me before I signed it. I went balistic and said I never wouldve agreed to that price and Im on a budget and I dont have that kind of money!!#. Only when he realized I wouldnt pay that price he charged me $130.00 plus $15.00 TAX. I WILL NEVER GO THERE AGAIN AND I RECOMMEND THAT NO ONE USE THEM.. I CANT BELIEVE HE HAD THE NERVE TO TRY AND CHEAT A OLD LADY!!!

Austin Laverdure

I brought in my 2005 Kia Spectra because it wouldnt start and the engine was making a terrible sound. They charged me 250$ just to diagnose the problem. They told me that the problem was my ring gear knocked my crank position sensor out of place and broke and thats why it wouldnt start. Then they tried to charge me 1200$ on top of the 250$ to fix it. I couldnt afford that so I just towed my Kia back to my house and tried to sell it as mechanics special. I posted it on Craigslist.The first guy who came to look at it brought a crank position sensor and we put it in and the ring gear didnt push on it at all. So he looks around and immediately points out to me the fact that theres metal shavings in my oil. Why wouldnt the expert mechanics at Gregs point this out to me? Because they knew that I didnt know a lot about cars and they thought they could sucker me out of my money. Gregs has lied to me and Im out 250$ because of it. Thankfully I didnt pay them to do the work they wanted to do because my car still wouldnt be running and Id be out 1200$.

Alice Ayres

Dont EVER go to Gregs Japanese Auto, they prey on unsuspecting and unknowlegable women. I took my car there for three reasons, one...because its close by my home, two... because I read the great review they had posted and most importantly of all three... because my oil light was on. After about an hour at the shop, I get a call from them saying the oil pressure is low, the hydraulic lifters were failing and they recommended a complete engine and assembly block replacement...thatll be $7,000 please. Which I wouldnt be able to afford even if I saved up my entire life. Part time minimum wage doesnt afford me the finer things in life like a new engine for my "only" 7 year old car. Way too new to need a new engine so soon. So I took it elsewhere for a second opinion and they said the oil valves were clogged and the hydraulics were fine. They cleaned out the valves and the oil light hasnt come on since. It runs like a champ now. So I would suggest you not take your vehicle here unless you have a small fortune to spend on it.

Alexia Brown

I had an absolutely wonderful experience with Gregs Japanese Auto in Covington/Kent!! I needed my clutch master cylinder and slave cylinder replaced as well as my check engine light diagnosed on my 05 Hyundai Elantra and was extremely pleased with the level of communication I received. The store manager, Ryan was who had been helping me out and he was so polite and clear about everything. He estimated that my car would be ready at 5 and it was ready at 4:30, nothing had been messed with in my car that you wouldnt expect (i.e. the seat). I doubt Ill ever go anywhere else from now on. The price was what I had been expecting it to be, so I was neither disappointed or surprised about it. Highly recommended!!

Jerry DiLeonardo

Excellent customer service from the start. Mike waited after closing time so I could drop off the car and he could pull it in for the night. Had a check engine light with billowing smoke out the tail pipe. turned out my turbo charger was blown. Due to the low-ish mileage, Ryan took upon himself to call a local Mazda dealer to see if it would be covered under the warranty and they said it would be if I had all the records. Ryan relayed the information to me and I had the car towed to the dealers where they confirmed Gregs diagnosis and the car is being repaired under the warranty. You cant ask for better service than that.

Lynda Huntley

I would highly recommend Gregs Japanese Auto (as I have to all my friends and family). I have been a customer for many years. I only own Japanese cars so I can take them to my trusted Mechanic at Gregs. I love how friendly and knowledgeable the guys are there and the fact that they help me prioritize the repairs my car may need as well as all regularly needed maintenances. I love that I can drop off my car in the morning and get a shuttle ride to work and a ride back when the car is done.I have owned my 2004 Nissan Murrano for 7 years and they have helped me keep it running great. I love not having a car payment!

Andrew Phillips

My experience with this car repair place was very positive. The repair they had to do was going to take a few hours, so they had their courtesy shuttle take me back to my place, and then pick me up when the repair was done. With previous car repair places, I would have to catch a bus to get home, or wait in the waiting area. The cost of the repair bill was slightly higher compared to other places, but it was comparable. Most importantly I felt like they were being straight with me about what they were doing, and why they were doing it. Which made paying a little extra worth it.

Jim Harvey

Theyve worked on my two cars for 10 years - Im always completely satisfied. Theyre very skilled, able to figure out tough problems, stand by their work. I had a new part (alternator?) go bad after about a year, they replaced it free. I had a separate problem with brakes that took several visits to figure out; they only charged the reasonable fee for the first visit. Gregs is a very honest and reputable place, thrilled to have all my work done there.