Olympic Automotive

13432 Mukilteo Speedway, Lynnwood, WA 98087, USA

Address:	13432 Mukilteo Speedway, Lynnwood, WA 98087, USA
Phone:	+1 425-742-1355
Site:	olympicautomotive.com
Rating:	3.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 26

Reviews 5

James Lyles

My boyfriend has a BMW that needed an oil change and the brake fluid replaced. I said I would help out by taking it in for him while he was at work. Had to take it in three different times and here is how those visits went... 1ST VISIT: Had an appt at 9:00am, brought it in at 9 and I was told it would take one hour. I walked across the street to Starbucks and the few other shops to kill some time. I gave them two hours just in case they needed extra time and when I returned at 11:00, I noticed the car had not been moved. They said they were very busy and had not gotten to it yet! Even though I was frustrated at why they would schedule for me to bring it in when they didnt have time to work on it, I said it was fine, I will bring it in another day. 2ND VISIT: Was told they open at 8:30am and could drop it off anytime and if we just left it there, they would call when it was finished. So, dropped it off at 8:30 and went about our day. We never received a call all day saying that it was ready. Knowing that it was closing soon, we decided to call them. They said it was done and we could come get it. We had to rush right over to get it before they closed so we wouldnt have to wait til the next morning. They should have called as soon as it was done...its not our job to call them and ask if it is done! As soon as my boyfriend started the car, the brake light was on (the light on the dash saying to check the brakes). When he went in to ask the mechanic why, the mechanic said he saw that there was no meat left on the brakes. When my boyfriend told him that the brakes were done one year ago and that the brake light wasnt on before we brought it in, the mechanic then changed his story and said that the brake sensor was bumped when they took the tire off and somehow got ruined. The mechanic said that he would order a new sensor for us and put it on for no charge since it was due to a mistake on their part. My boyfriend was irritated that he was lied to about the brake pads but agreed to bring it in again to let them fix their mistake. We were told to bring it in anytime on the next Friday and it would only take a moment. 3RD VISIT: I went in around 10am and a man named Dimitri was confused at why I was there. He checked with one of the guys in the back and came up front to tell me that they had the part but forgot I was coming in and to come back at noon. I returned at noon and sat in their very dirty and very cold lobby for about an hour. Dimitri then told me the car was ready and the total was $39. I then said, "Umm, what total?" He said that there wasnt any charge for labor but we had to pay for the sensor that had been damaged (by them!). I told him that we would not have came back if we knew we had to pay anything, we would have taken our business somewhere else because of the awful customer service. We just wanted them to fix what they damaged. I told him that I was not paying because thats what I was told and he needed to talk to my boyfriend. He called my boyfriend but there was no answer (he was at work). Dimitri kept the keys and told me we will wait to see if he calls back. There was no way I was sitting there for hours until my boyfriend got off work and was able to call him back, but I definitely wasnt paying. After a few minutes of Dimitri having to listen to me vent about how I was fed up with everything that has gone on, he decided to give me the keys so I could leave. MORAL OF MY LONG STORY : DONT TAKE YOUR CAR TO OLYMPIC AUTOMOTIVE!!!!

Kelly Wagner

Terrible experience all around. They shut my hood with a metal box of screw tips still sitting on my engine, with screw tips scattered all over. I found out when I noticed my hood wasnt completely shut. On top of that I was picking my car up after business hours so they told me they would leave my car outside of the gate and put my key under my mat. The car was out there but the key was still inside their shop and they were aware I only have one key. The next morning I only got a response of Oh oops your key is still on our key board inside the shop. Worst customer service. I asked that the owner call me about the whole ordeal and of course he never did. Jim did all the work on my car except the alignment which he blamed on another employee stating that he would have been the one to leave the tools on my engine. I would not recommend this place to anyone.

Isabella Beaver

I have a 2009 BMW 325i and my car was not running well, when it was cold it would shake for a long time and when I made a turn it wanted to turn off. I took it to Olympic Automotive and the lady at the counter said that I needed an appt. so that the mechanic can have time to thoroughly inspect the car, she got me in that same afternoon. So glad and happy I did, my car was fixed and the price was lower than the quote given by the BMW dealer. Not to mention now I have an to go shop for my other cars too! If you own a car and want a Great service and local shop, Olympic Automotive is the place. I will recommend it 100 % They are professional and friendly. Happy in Mukilteo, James Oswald :-)

danyo griffinbyrd

i bought a 2005 scion tc motor from OLYMPIC AUTOMOTIVE INC they told me the motor was running when they pulled it out the car..... when i took it too a different shop too get it installed the motor was knocking i called them too tell them the problem they kept hanging up in my face kept putting me on hold and hanging up and they couldnt figure out who it was that even sold me the motor sense no body was there they said they got different people working there .... they kept making up excuses that the manager was on vacation this is the worst place too get your car fix or to buy anything from dont believe them they are lair and they will rip you off ....

Glenn Godden

My wifes Audi in for an oil and filter change, standard service. It took all day, they could not reset the service indicator (by their admission their equipment was too old and we were told we would have to take it to the dealer for the reset) and the car was returned with greasy hand marks all over the interior. To add insult to injury they well exceeded their verbal price quote attempting to charge for time wasted in attempting to reset the service indicator. Unprofessional and unacceptable. Do not take your (or your wifes) car to Olympic Automotive for service, go somewhere else.