Goodyear Auto Service Center

16101 NE 87th St, Redmond, WA 98052, USA

Address:	16101 NE 87th St, Redmond, WA 98052, USA
Phone:	+1 425-883-4006
Site:	goodyearautoservice.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7:30AM–6PM Closed

Location

Photos 11

Reviews 13

Kunal Telang

Never again! So i am just going to describe my experience and you can make a judgement yourself. I took my car for a regular oil change service here about 2 weeks ago. After sometime, they told me that they have found a nail stuck on one of the tires. I was surprised because when i drove in there wasnt any TPMS indication on my dash. Anyway, i gave them a benefit of doubt thinking that it might have happened on the way, and it might be a slow leek. I asked to examine it and sure enough there it was! More bad news was coming though. It was apparently on the side wall, which means they are not allowed to patch it. So i have to buy a new tire. And since my car is a 4 wheel drive, guess what, i have to buy all 4 tires! The lady at the reception sounded less sympathetic, but more eager to find and sell me those 4 tires. She even offered me a discount of over $200 which will bring down the cost of 4 tires to ONLY $800!! So the $50 oil change suddenly became $1000 affair! Thankfully, i didnt panick, because again, my TPMS light had not kicked in. So i declined all those offers and took my car and went to another tire shop for a second opinion. TPMS light still wasnt there. They couldnt find the nail!! It mysteriously VANISHED!! So the guy asked me not to worry and trust the TPMS system. I waited this long to write this review, because its been over 2 weeks and the TPMS has still not kicked in! Not sure if there really was a nail or not, but i am not going to this place again!

GOPI PRASHANTH

I went to StingRay auto with an issue that sometimes when my car heated up the steering wheel was shaking visibly. They root caused it to a transmission issue and told me I had to replace the transmission. I paid 5Gs and got it replaced. Came back and within 3 weeks saw the same problem again. Went and talked to them and they said they could not reproduce the issue and this is when they started being defensive, and made statements like “this has nothing to do with the transmission we changed” - huh? Did I not come to you for this issue.. so why did we replace the transmission? They told me the transmission anyway needing replacement. I’m an idiot to have trusted them instead of getting a second opinion. Second time they kept the car, did a free oil change and told me the issue could have been because of low oil. Very next day I was driving on 520 and saw the issue. I took a video and called them from the car. They were now in the stage of washing hands off. “This does not seem like a structural problem - it should be with the tires - wheel balancing etc…” I got frustrated and took it to Goodyear in Redmond. I showed them the same video. Their mechanic Omed looked at it, drove the car, reproduced the issue and diagnosed it to the Left caliper seizing and unable to turn the tires once it heats up. This is what caused the issue. They fixed the issue in 4 hours and I was happy. Awesome service.

D SLW

Came in as first-time customer for Oil Change and had the worst customer service experience ever. The store broke the cap on the radiator and instead of apologizing and offering replacement, told me that the cap was old and wanted to charge me for replacement, until objected. I looked at the cap and started inquiring but was met with an arrogant and incredibly condescending attitude from the Store Manager (Kevin) himself. He even started laughing and said that judging from the tires etc..that I did not appear to be a person that takes good care of his car and that probably caused it. The extremely disrespectful and rude attitude continued until I said I will be writing a complaint. What a nightmare experience !! Based on my unbelievably unpleasant personal experience I hope that no other customers ever have to endure such an experience.

Matthew Gordon

Got all 4 tires replaced here on my Honda Civic with 4 factory new tires. A little over 5 weeks later, my front passenger tire blew on the 520, causing a very dangerous situation. The cause of the blown tire was not a puncture or cut, but a defective weakening of the rubber on one spot in the inner sidewall to the point that it was paper thin. Took it back to this service center, and they refused to refund or replace the tire, and sadly, didnt seem to care that the tire was defective (and that others in this batch lot may be as well). Do yourself a favor for your own safety, and go somewhere else. Ive rethought my 15+ year relationship with Goodyear because of this.

Anonymous User

I recently had my car worked here to get the alternator replaced. On my way back from the service center, the axle came of my car while I was on the leftmost lane of the free way. I was stuck on the 520 W, causing traffic jam behind me. I towed the car back to the service center, where they admitted it was their fault and they knew the old clip for the axle wasnt good. They told me they were "hoping" it wouldnt hold on.I was also hoping cars would crash on me at 70miles/hour when I got stuck on the freeway. To make things worse, they only gave 50 dollar discount out of 600 dollar bill and almost accident.

Anonymous User

I love this place. They have incredible integrity and fix what is broken and dont fix what isnt broken. Based on excellent service from the whole team there, they do a great job at a value price. Most recently I hit a curb with my front right wheel. The worked me in when I called, they said my tire had a cosmetic nick and not to worry, and they also said my alignment was fine. For a total of no cost. I have also had substantial maintenance and they did a great job. They are friendly and give you choices based on information. No hard sell here, just service.

Mark Sutton

We bought tires here and were very happy with them. One developed a slow leak. When I took the car in they said they couldnt find the leak so we continued to drive it and fill the tire up once a month. My wife just took the car in and she just informed me that they had her buy a new tire, saying the sidewall was damaged. Not sure how you go from cant find a leak to the tire is damaged, what a scam.

Mark Benz

The worst place to change oil ever. Plz ask how long will it takes for oil change. They are so lazy & super slow, I had appointment at 12:00, so it took me almost 3 hours for oil change. They are sucks. I will never come back again

Humberto Souza

Good oil change and price, but had my privacy touched. I had my glove compartment revised in search of something. Luckily nothing was taken from it. It is a shame.

Bryan Wood

Tire went flat just a few blocks away. They were able to get me in and figured out what was wrong. Thanks guys

Robert Dahlgren

Very cheap for fixing my tire leak on a rim with a complex problem.

Josh Neumann

Extremely nice and helpful! Id highly recommend this place!

Jake Ripp

Wonderful Staff love the free air and coffee