Arrows Automotive LLC

Reviews 3

ME

Melissa Montry

Hands down best repair shop Ive ever been too! Why? For about 5 years we have been bringing our 2000 Porsche Boxster for oil changes and repairs because it was convenient to our work. One day they told us we had a slow oil leak that didnt need to get repaired yet. I couldnt believe a shop found an issue & didnt tell us to fix it -I mean what repair shop does that. They kept watching it for us & we kept driving our car. I even brought it in before going on a road trip to Colorado & they still said it wasnt too bad & while they cant guarantee I wouldnt break down they said it should be fine. And boy was it. My car handled the best it ever has on that trip - word to Porsche owners drive your car far it will love you for it. Flash forward a year I am coming home from Guemes & my car is acting up -with friends behind me they call to tell me to pull over a puff of smoke just came out of the back. As soon as I did I saw the smoke & it didnt seem good. My first thought was "the head gasket" which Im expecting anyway. So I tow it to the shop & fortunately Bonnie was there on a Sunday (what are the odds of that). I flat out told her Im expecting a $3k repair so anything less will make me so happy. My friends couldnt believe I said that to her because as you might think most shops would just repair the head gasket especially since Im expecting it. For 2 days I waited for the bad news & finally they called. Turns out its a valve and while still labor intensive it was going to cost about $550 before taxes. I was shocked I mean they could have just found stuff & Id never know. A few days later they call to say its ready and I asked if they could change the oil too since it was there & probably close to time to do it. They said they didnt have time- I was fine with that it wasnt part of the original request not to mention I never had an appt to begin with & they still got to my car quickly. When I came to get the car not only had they changed the oil it turns out I may not have a head gasket problem. The oil leak was most likely caused by the valve. They cant know for sure until the next oil change but I just cant believe how honest they are. Actually Im not shocked it is why I was honest with Bonnie & told her the repair I was expecting. I trust this shop. Some may still be gasping DONT EVER TELL A SHOP THAT THEY WILL TAKE YOU! This shop is made up of people that get it. They dont want to rip us off or do unnecessary repairs. I get they have to make money too & pay to retain top mechanics (this shop works on a lot of high end cars). But I still feel they offer fair prices considering where they are located. Even if I could find a shop cheaper it wouldnt be worth it. My biggest fear with cars is finding an honest shop. Weve seen the 20/20 shows where they uncover bad shops we all know this is real. Why we typically are not loyal to a shop. In all my years of owning cars Ive never felt confident in a shop & had great friendly service every time. So for those people that think they charge too much think about where you are & reconsider. Maybe you pay more than that shop in the burbs but do you trust them 100%? With that in mind going to Arrows will save you money. They just saved me about 2k. We planned to sell the car minus the cost to repair head gasket. So my car breaking down was a good thing which my friends find crazy. They dont live here & cant believe how this turned out for me. This is why Arrows is unique and why I am leaving this lengthy review. Just saying they are awesome wont do. I believe in rewarding honest & great service. Im a customer for life or as long as I live within a 50mile radius. Even when I sell the Porsche and get a belly button car that can go to any shop I will still be a customer. Its not about the car or even what they charge for me. Its about the honesty & being greeted with a smile every time. Its so lacking today.

A

Anonymous User

Since I have benefited from everyone elses reviews, I guess its my time to share. My car is having very expensive fixes lately so to try to save money I have been buying parts and having auto repair shops install them. Most repair shops will not do this. I called a salvage yard in Seattle for a part and they did not have the part but I did ask them on who to call when I did find the part for installation. They recommended Arrow Automotive. I gave them a call and spoke to Paul who is the owner. The labor charge they gave me was under $200 and everyone one else was at $800 and $500. I called back Arrow Automotive and spoke to Bonnie who is Pauls wife and asked about where to find reviews on their service/performance. She told me to come in and see the shop and speak with Paul. I did my own research and went to Yelp. All the reviews on Yelp were all 5 stars. So I decided to take a chance. I called back and told them that I would be shipping a $2,200 part to them and when it gets there I will bring in my car for installation. When I brought my car in I was surprised how clean their shop was and they told me that my car would be secured inside their shop overnight. They did the work the following day and called me when they finished. They told me that it took two hours for installation just like they estimated. I cant believe I found an honest Auto Repair shop that works on high end cars for a great price and you can totally trust this place. You will also feel secure leaving your car there. I live on the east side and I will be bringing my car back here in the future.

KA

Kalene Maltz

Great customer service, going above and beyond to help when in need and knowledgeable and trustworthy!- I came in unexpected as I was leaving Costco and my car started to heat up and was smoking intensely. My car had just had a major repair at a different shop and clearly something there went wrong. We pulled in and they were so helpful- trying to pop a hose back on so I could drive home and have the other shop repair their mistake. They put in extra coolant for me so I could make it home. A few weeks later my car died in a parking garage and I had it towed here so they could replace the battery and alternator. They did it in two days (since they had to order the part) and even dropped me off at work and picked me up when my car was ready. Talk about customer service and people I can trust! It’s clear why they are always busy!

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