Lakes Body Shop

4724 Steilacoom Blvd SW, Tacoma, WA 98499, USA

Address:	4724 Steilacoom Blvd SW, Tacoma, WA 98499, USA
Phone:	+1 253-584-3749
Site:	lakesbodyshop.com
Rating:	3.8
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 9AM–2PM Closed

Location

Photos 37

Reviews 9

Amber Forever

I called this shop on a Friday (8/19) afternoon to ask if the could change out the headlight on my 2008 Chevy Malibu. A mechanic has to do this because on this model of vehicle the entire front end has to be removed for the change out. The dude told me to come in on Saturday morning right when they open and speak to the mechanic on duty and ask him to look at my car and tell me if they could do it. SOOOOO -Saturday (8/20) morning I get up at 8:30am which is a stretch for me as a bartender because I didnt get home from work until 4am. I drove all the way out to Lakes from PUYALLUP. I go inside and explain the situation and the dude behind the counter tells me there is actually no mechanic on duty on Saturdays they just pop-in and see if theres work. ARE YOU SERIOUS RIGHT NOW???? I could have just called on the phone to clarify that. This definitely was not made clear. My time and gas is now wasted AND Im still driving to and from Seattle for work in the dark with one effing headlight. Thanks for nothing jerks. I will not ever come back here. This was ridiculous. Also sidebar - you dudes should really learn that women unfortunately for you are ALSO PAYING CUSTOMERS and I dont appreciate the belittling and condescending manner with which youre office person spoke to me. Not a good look.

Chanita Jackson

If I could give this place a zero I would. Horrible customer service I was quoted for a two day repair, after five days my car was still not ready. All I took it there for was to replace a side mirror. Had to call every hour on the hour and did not receive a call back on the status of my vehicle. Today, I took my vehicle from them unfinished and am contemplating if I will take it back to get the job complete. I definitely would not recommend going here, take your time and research for other options. Update 12-11-2015 the boss of the place just called me upset that I called the BBB on them, never mind that my mirror is still not fixed going on a month later. He then said if I didnt recall my claim he refuses to finish the work. Terrible place absolutely horrible I have also informed statefarm of this situation as they recommended this place....customer beware any place that goes from 5 stars to 1 star with nothing in between is alarming. Lastly I will not withdrawal my complaint with the BBB as the situation is still the same.

Rochelle Mantanona

I recently used Lakes Body Shop due to minor fender bender/scrape on my read bumper. The at fault drivers insurance recommended this place and it was near my work. The insurance had already informed them I was planning on using their services to get the repair and they called me in advance to confirm when I would be arriving. They are very prompt, courteous, and willing to go the extra mile for customers. I had to keep my car there for a few days and had to use a car rental service. They called them up to schedule a pick up but they were busy, so the people at Lakes Body Shop drove me to the car rental place. I wasnt expecting that at all. They fixed my car within a few days time and they also cleaned and washed my car. I wasnt expecting that either. I dont expect extra service from many places these days, so actually receiving these sorts of things is refreshing and reassuring that good service still exists. The repair is fine and everyone there was friendly and made me feel satisfied.

Cynthia Headlough

My experience with Lakes Body Shop was horrible. Their customer service was terrible, they offered no help. They told me one thing and then did another, they agreed to pay for the extra days of the rental car because of their screw up getting parts on time; plus they had to send back because they were wrong. Then only one headlight came in, gee they come in pairs, but we just got one, and had to wait additional days for it to come. We got the run around, and then they refused to pay for the rental and threatened to take us to court. Denied they ever agreed on the rental. I recommend that anyone thinking of using them think twice ... I will be reporting them to the Better Business Bureau, as well as reporting them for telephone harassment as they continue to call with threats. Beware, stay away from Lakes Body Shop ... if you dont have it in writing, BEWARE!!!!

kelly layne

I was told to use another body shop by my insurance. I went there got an estimate and was not impressed with the customer service. I went to Lakes body shop in Lakewood and they were very nice and the customer service was great they were even nice to my child who needed a nap really bad. They gave me an estimate explained how they would repair my car ( and it was the correct way to repair it unlike the other body shop) in that moment I knew they cared about the work they do and the customers they work for. Thank you for the great job and all the hard work you guys did the car looks great.

Mark M

Ive, unfortunately, had to have to use Lakes services for auto body work twice in the last three years. I say unfortunately because who wants to be in a position that their car needs body work done. Fortunately, I had the work done at Lakes. Both times my car came out looking like new. These guys do a fantastic job, are extremely professional and I have also referred three people I know there in need of auto body work and they were all also very pleased with the work. Hopefully Ill not need their services anytime soon, however, if I do, it will be back to Lakes for me.

Judy D

Lakes autobody did a great job on my nissan maxima. I couldnt be more thankful. They told me it would take about 3 weeks for them to finish my car but instead it took 4 weeks (which i had told them i would rather have them give it 100% than do a half ass job especially considering the color of my car-not the easiest white to match) they helped me out with a deal on a rental car, clear communication- kept me in the loop of what was going on with my car, and their customer service is absolutely wonderful. I would refer anybody local to this shop.

Anonymous User

I had a horrible experience with this shop. My truck was sent there for warranty work and when I went to pick it up the first time almost all of the paint defects were still visible. Not only that, but the interior of my 1 1/2 month old truck was filthy. It went back a second time and the major paint defect was still noticeable, the interior was still dirty even though they were supposed to clean it, and they also damaged two interior pieces. I didnt give them a third chance.

Marcus P

I took my 92 Corvette to have work done for a Progressive insurance claim. Not only did they not provide me any documentation as to the work that needed to be done but they refuse to work with Progressive. I would not recommend this shop. They will want to start charging you storage if the insurance company takes too long with their estimate and authorization for repairs. There are better more reliable shops all over Tacoma that will treat you better Lakes Auto Body.