AIR Import Repairs

8016 27th St W, University Place, WA 98466, USA

Address:	8016 27th St W, University Place, WA 98466, USA
Phone:	+1 253-565-3049
Site:	airimportrepairs.com
Rating:	4.3
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 26

Reviews 5

wannamaker333

Ok heres the story about my experience with this company. My 2004 Volkswagen Touareg drivers side headlight went out. My car uses the Bi-Xenon HID system and the bulbs can be expensive. Thinking that it was just a burnt out bulb I went to OReillys and bought a new one. After replacing it, the headlight was still out. I finally broke down and went to an auto shop to have it inspected. AIR Import diagnosed that the headlight was blowing fuses and the main control module for the headlight needed to be replaced. It was $625.00 for the part! After the parts and labor I was almost a thousand dollars into a headlight repair. I later researched the same part online (OEM brand new) for around $250. After they installed the control module the mechanics said that the new headlight bulb I had purchased didnt work so I paid an additional $185 to have another one installed. I was now well over a thousand dollars for a simple repair. Although most repair shops roughly charge between $90-100 for hourly labor, I felt that AIR Import failed to address the best possible repair to potentially save me, the customer, money. This was a total scam. On top of that, a few hours after the repair, the headlight went out again. I gave it a little TLC with my fist which tightened up the connection on the back of the headlight. I also replaced the original bulb I bought from OReillys and found out that it also worked. I called AIR Import to dispute and possibly be reimbursed for their false assessment which cost me money. They refused to take the bulb back and showed very poor customer service and retainability for any future services. I would never recommend this company to anyone. Understandably, when you own a European vehicle like Audi, BMW, or Volkswagen it is probable that you may spend more on parts than a GM vehicle. However, AIR Import was outrageous in how they assessed the problem as it seemed to be only geared towards profits. Buy-and-large, it is important for mechanic shops to maintain a good customer base to stay in business because mechanics are a dime-a-dozen and they dont receive constant business. Also, for their "policies" to not have any room for reimbursement is ridiculous. I did most of my business with the manager/owner John Smith. AIR Import has been operating for 30 years with John the last 10 years. If they want to continue for another 30 years they better come up with some better policies and customer service. I would never recommend this place to anyone regardless of the vehicle make. There are plenty of European mechanic shops out there who will provide better mechanical service and customer care.

jacob corcoran

I will never go here ever again. I took my car here and now Im out $1400 and the problem I took it I for isnt fixed. I specifically asked when I dropped my car off to fix whatever they needed to to get my car running safely and smoothly on the road. After 12 days of waiting and excuses about waiting for parts or now this or that is wrong I get a call and go pick it up. After Ive paid and am getting ready to go the guy who owns the shop tells me there "Might be a little shaking because a coil MIGHT need to be replaced but he would just take it out on the freeway and blow out whatever is built up". Im not a mechanic or car savvy whatsoever so Im thinking hes doing me a favor and saving me money, but that was not the case. Just like when I dropped the car off my car would shut off if the rpms dropped below the 1 on the dial but he said I just needed to take it out and get the engine blown out. Against my gut feeling I hop on the freeway with my shaking car that shuts off when you take your foot off the gas (the brakes lock and wheel locks when the car shuts off). BAD IDEA!!!!!! Your car SHUTTING OFF on the FREEWAY isnt safe!!! LUCKILY no accident and I was able to get the car home. This was a Thursday and I couldnt get a hold of the shop until the following Tuesday and I was told I would get a call back. Didnt happen and I tried the next day. Same result. Finally talk to someone following day and they tell me I have to pay for a new diagnostic and more money for the labor to fix whatever they didnt when I brought my car in to begin with. So Ive been stuck with no car and out $1400. I have 2 kids I have to try to coordinate rides for school or anything that requires leaving home. He should be ashamed of himself and how he operates his business, but people who do things like this have no heart to feel bad.

Matt Webb

Short- Ive taken my e30 bmw to them for work twice, and will be retuning whenever I need to. Long- I try to repair and maintain my vehicles myself, and my current chariot is a 91, so most everything is fairly simple, but its also a tight fit, and 27 year old metal and plastic is not always cooperative. Hence the first time I took it, to get the timing belt and water pump replaced, with parts that I had already. They performed the work perfectly, no more, no less, and for about $60 less than the best estimate from anyone on this side of the bridge. The second time, my driveshaft support failed out of town, on memorial day weekend. Being after hours, I couldnt get ahold of anyone directly, so I had it towed to a parking lot down the street, sent an email about it, and hoped it might get looked at by Friday. I called Tuesday, and was told it would get looked at Wednesday. I got a call again Wednesday with exactly what it needed and a breakdown of what each part cost, owing to previous experiences, I cross-shopped for parts to see if I could save some money. I could have, but only if I waited a week for shipping. The premium I would have paid to get the parts by Sunday matched their price to have it BY Friday. BY was the very important operative word, everything was done Thursday. I picked the car up the day I hoped it would be inspected by, and paid about the same same amount for labor as before, meaning they did it in about half the time I would have. Bottom line- Go. You will receive fair prices, quality work, and excellent customer service and support.

Anonymous User

AIR has fixed my German and Japanese cars for the better part of a decade. Not the cheapest, perhaps, but thorough, ethical, and bend-over-backwards fair with every repair and transaction--AND far from the most expensive, the prize for that going to all of the dealers in the area I have dealt with! (The cheapest of almost everything usually involves a "you get what you pay for" footnote!) The mechanic involved is always willing to talk with the customer about current issues, without jargon and patiently. All repairs and maintenance are done with an eye toward helping the customer maintain a safe and well-maintained vehicle. I appreciate their thoroughness, and will continue to go back as long as I have an import car, and recommend to my friends.

TOM SHATS

Ive known [email protected] for 7 years and he is a stand up classy business man. Ive moved around the globe during the seven year time period,when returning home Ive always comeback to his shop. As Ive showed up at A. I. R unannounced over the years with problems regarding my siblings Volvo or my Ford diesel,Subaru Sti and Harley Davidson Street Glide he has always put time aside no matter how busy or booked he is by accommodating my mechanical needs. His crew of minions and techs along with Carlo the service writer are very well diversed master techs. A.I.R is the only uncorrupted business I know these days. After retirement Ive relocated to Silverdale and I still bring my business to A.I.R in the UP. Respectfully, Tom T. (Ret)Army.