Custom Care Valet Dry cleaning

6319 Mill Plain Boulevard, Vancouver, WA 98661, USA

Address:	6319 Mill Plain Boulevard, Vancouver, WA 98661, USA
Phone:	+1 360-695-8761
Site:	customcarevalet.com
Rating:	3.9
Working:	7AM–6:30PM 7AM–6:30PM 7AM–6:30PM 7AM–6:30PM 7AM–6:30PM 9AM–4:30PM Closed

Location

Photos 5

Reviews 6

Anonymous User

When I went by my normal Dry Cleaners today- they were closed. I waited for over 30 minutes- but by 8:30am (and supposed to open at 7:30am) I figured they were not going to show. I was a bit desperate as I needed my Military ASUs cleaned for a special Casualty Duty. If your military, you may know that Casualty Assistance Officers spend a lot of time in thier uniform the first 10 days of duty, and here I am on day 8, and I had some spills and normal wear. I needed them Dry cleaned by noon. I was figuring I was going to have to go without (I had tried Dryell the night before and it was not strong enough, though it did reduce the spill stains, but still not up to my standards- I would do if I had to). So I am driving from down Mill Plain looking for cleaners- already been to two places that have said they could not help me. I stopped at Custom Care and told the lady my situation and told her I was willing to pay more. The Lady was receptive, and went to the back to check without turning me away. By now it is 9:10 and I am thinking she is going to come back and say No, but she came back and said Yes, we can help you. It will be close, Maybe not by noon, but by 1pm - Is that ok?" It was! In fact- My uniform was not only ready by Noon , but they did not charge me any extra for the fast service. Here I am, writing this review at 1:27 (and I do not have to be at my destination till 3:30) with my uniform put together with its rank, awards, and other items, cleaned, pressed and looking great. They really did a wonderful job. I wish I could post pictures here. Thanks Custom Care, you are helping this Soldier stand tall and proud tonight in her uniform tonight for a difficult duty. This help eliminates a lot of my stress as I go into this duty knowing that at least I am squared away.

Nancy Sobotka

Was new to Vancouver and didnt know of any cleaners, they were on a local route and seemed reputable. My mistake. Brought in some garmets to be "fixed", there were small spots due to colors bleeding. Nothing serious, in hindsight I probably could have gotten them out myself. In any case, one garmet was a fringed duster, off white with orange fringe. I had washed it with OUT issue...there were small purple spots.When I picked up my garmets I checked them in my car...what a shocker!!!! My fringed duster was now spotted entirely with ORANGE. The fringe ran from THEIR solution! I immediately went in and asked why I wasnt notified of the damage to my garmet.Their reply was blaming me (my garmets were already damaged), disbelief they had caused the damage and dismissal of my complaint. No phone calls were answered...the owner would only communicate with me by email. In the end he wanted my garmet if he gave me money to replace it, I refused. I accepted the return of money for "fixing" it. I do NOT recommend them for cleaning garmets you enjoy wearing. As not only will they ruin them but will NOT contact you about the damage plus accept minimal responsibility for the damage they caused. The arrogance was insulting...as was the lack of customer care.

Anonymous User

I have had several designer tops cleaned by Custom Care and they came back absolutely as if I had just bought them. As for cleaning down comforters, theyre the only ones Ill let clean them; they come back in absolute beautiful condition. I highly recommend Custom Care Cleaners - besides, the drycleaning, the employees are the friendliest in Vancouver. Anna

Kathy H

Such great service and staff!! My office thinks I am so spoiled by having this wonderful service! I tell them they are wonderful with everyone! I had a delivery on my Birthday and my driver came with flowers!! AMAZING!!

Michael Donnelly

The Donnelly family has taken our dry cleaning to Custom Care for 25 years and they are great.

Eugene Ferstman

Lost my short but promptly found to whom they gave it to