US Post Office
| Address: | 17610 Woodinville Snohomish NE, Woodinville, WA 98072, USA |
| Phone: | +1 425-487-0995 |
| Site: | usps.com |
| Rating: | 2.1 |
| Working: | 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 9AM–3PM Closed |
Location
Photos 1
Reviews 8
FR
Frankie TwoSocks
This is my regular post office where I have a PO box and ship a lot of business packages. Most of the staff is less than helpful, never take accountability in solving problems when a package goes missing or the automated payment system overcharges, doesnt dispense postage, etc. and they are quick to pass the buck and force customers to call a 1-800 number to dispute it where youre on perma hold for one hour only to be referred to another number...rinse & repeat. On more than one occasion my packages have either been lost or never shipped and they refused to refund my money, in turn I had to ship another package (taking product out of my business inventory) and use my business budget to ship for their error. John (? believe thats his name), one of the employees in Woodinville is as rude as they get. He often will assist customers who are picking up mail from their post office boxes or picking up packages. Personally, I have had experience with him and have observed his interactions with several other customers and he behaves as though we are all a huge inconvenience, hes defensive, always says "I didnt do it" when a customer voices a complaint and is completely dismissive with customer inquiries and concerns. Also, he has such negative body language, he acts like he hates his job, co-workers and the world. John, make an effort to crack a smile once in awhile, who knows, one of your customers might notice or appreciate it. Additionally, good luck if you try to make a phone call and have any hope of getting through. There line is ALWAYS busy, I wonder if they intentionally take it off the hook. Overall, this facility gets a big thumbs down.
DE
desiree hoolahan
Its obvious why this office has such a low rating. Quing, the post master, hates his customers. I hope the district manager gets savvy to the issue and demotes or fires him. I always have issues communicating with this office, its 100x worse during the Holidays. I have seen other people get irate in the office speaking to the post master and representatives because they arent given a solution or help with lost packages. I have had issues with the same thing before. Today is my last straw, I was waiting to speak to the post master next, he didnt acknowledge me or greet me, he looked past me and asked if anyone needed help with something else like express shipping and paying with a card. I had waited in line and spoken to a representative first and was directed to him. I thought this was rude and announced, "I am next and have an issue I need to discuss now," he yelled at me and said, "No! (Jabbing his finger at me and shaking with frustration) You wait for me to be ready to help you!" And continued his announcement to help another. I said "No, give me your name and I will be complaining about you to corporate." He said "Fine you dont want my help its Q-u-i-n-g! Get out!" He is obviously the wrong person to be in charge of a post office and cant handle stress. This attitude infects the whole post office and I hated that I am trapped using them.
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Anonymous User
Just like to point out our wonderful Woodinville post office failed to deliver our mail for 4 days. When I called to inquire on what was happening they said I should call back later and talk to a manager. One of the managers called me and left a message saying they had looked further into our issue and found that the reason they did not deliver or pick up our mail was due to the fact there was a garbage can too close to the mail boxes so legally he told me the driver could not deliver our mail because of the garbage can. Even though our mailboxes are in a cluster of 10. One little garbage can prevented us from getting our mail for 4 days. I have to say this was the most idiotic response Ive ever heard. Oh and we also had problems getting through on the phone-except ours was they wouldnt pick up the phone. Wish we could switch post offices...
JU
Judy Zacharda
Why is it that every time we take a trip and place a Mail Hold this post office doesnt get it? Time after time we have to call the post office and remind them of the online mail hold I have placed on delivery. Yes, each time I receive an email confirmation of my request along with a confirmation number. Years ago this used to work. However, for the last two or three years something has changed. Recently I called to tell the clerk my problem and he explained that some people have the same issue and it turns out the the tech, whoever that is, does not communicate the mail holds to the carrier. So is this a tech problem or is it really just a personnel problem? In any case, I wish this government agency would become more efficient!
MI
Michael Hanson
Wish I could o stars. There are some PO employees at this PO that are good and try to provide good service. Then we have the Post Master Ping who extremely difficult if not impossible to deal with. He has hung up on my wife twice. We tried to use the PO system to lodge a complaint on that and service issues. The PO person in WA DC said they would get back to us but they did not. We tried 3 times and gave up in frustration. You can not lodge a complaint locally it has to be done at the HQ. As somebody else mentioned their are many that are dour, unfriendly, brusque and not enjoyable to deal with. It is very frustrating dealing with them
PA
Paul Williams
Woodinville post office is very poor service, i stop by the post office at least 2 times a week to mail packages, and every time i have to wait in line for too long to get to the clerks, there are only 2 window clerks assisting a long line. I never have a chance to talk to the postmaster about this issue, every time when i ask for postmaster, the clerks always said, "my boss is not here", and transferred me a supervisor who speaks broken English, and useless, i had a hard time to understand his language, i am very unhappy with this post office, and will address this issue to upper level management if it continues on. one horrible star!
JB
jbk51691
Holiday Season and your Kiosk for sending packages isnt working? All I could get it to do is everything but mail a package. With the lines going out the door you need to get that kiosk up and running. What a waste of my time to drive all the way over there to use the kiosk and it was not in service. Gonna check the Bothell PO and see if they are any better. Also, tried calling Woodinville to see if the kiosk was working and all I got was a busy signal from their phone number. They sure dont make it easy on people. The staff are actually great but the Kiosk issue makes me frustrated.
MA
Mark Bauman
This is one of the worst post offices Ive ever had to use. The customer service in the post office is fine as long as youre not in a hurry (they eventually get to everyone), but the workers move at a snails pace and give the impression they could care less. No one has ever been explicitly rude to me here, but we live in the area and the mail mis-deliveries are frequent. Every week we get someone elses mail and receive from a neighbor our mail thats been delivered to them. No wonder the USPS is going out of business- use another service if you can avoid them (FedEx or UPS).