Eau Claire Ford Lincoln and Quick Lane

Reviews 3

KE

Kellie Keene

The only reason I went to Eau Claire Ford is because my daughter has bought all of her cars from Adam Olmstead. He has always treated her with respect; from the time she was an 18 year old buying her first car on her own. When she heard that Adam was now the sales manager at EC Ford, she went there to get a Ford Escape and had Dale Hable as her salesman. She told me what a great experience she had at the dealership and how Dale really took care of her. I was jealous of her new SUV, but I was happy with my 2007 Trailblazer until a deer jumped out in front of me and totaled my car. My daughter was home for Thanksgiving, so she told me that I HAD to go to Eau Claire Ford and talk to Adam and Dale. From the moment I walked into the dealership, I was made to feel as though I was the most important person. I explained that I had a budget that I wanted to stay at and Dale listened carefully to my list of "demands." He was patient as I test drove a few cars, and was pleasant when I kept saying "No, I dont like that one." I finally saw the 2012 Ford Edge that I knew was above my budget, but I told Dale that I wanted to test drive it anyway. He didnt even hesitate, Dale went in and got the keys and we took it for a spin. I knew a block away that I found my vehicle. I wanted it! When I went in to buy the Edge today, Dale introduced me to Benjamin Lindberg (business manager), and I told Benjamin that I needed a low interest rate and where I wanted my payments to be. That guy knows how to make things happen! Benjamin got me 2.99% interest, GAP coverage and an extended warranty for a little more than what I told him. He also moved quickly as I was buying the car between dentist appointments and I needed to get back. After I was done signing all of the paperwork, Dale took me out and explained everything that the car does, and it does a lot. He also took my phone and synced it with my Edge. Dale was so knowledgeable, patient and just an all around great guy. I have to say that this was the BEST car-buying experience that I have ever had. Thank you Dale, Adam and Benjamin; I will recommend you all to anyone that will listen to me! On a side-note, The dealership is beautiful and welcoming. I cant get over the clean and spacious bathroom (I only went into the womens). I really liked how Dale went and got me a Diet Pepsi while I was waiting. Someone even went out to my husbands car and offered him a drink. Everyone at the dealership was nice and accommodating, I never felt pressured to buy. It is said that you will buy from someone that you like and trust; I really like and trust Dale, Adam and Benjamin. P.S. I was styling in my new Ford Edge on my way home. P.S.S. I also should thank my daughter, Nicole for recommending Eau Claire Ford.

CH

Chris Taylor

I recently purchased a 2015 Ford Escape from here and if this was a review of the buying staff and process I went through it would be 5 stars. But I then, unfortunately, had to deal with the service department. I added getting remote start installed in the vehicle into the deal and after a couple days I was called to get that done. The first day I took my vehicle in, everything was installed, and after waiting for over 2 hours I was asked for both key fobs to get them programmed. I did not have one on me, not knowing that I would need them. No one ever mentioned beforehand, or even while I was waiting that they would need both so I would have to bring them both back the next day to get that step done. Not a huge deal. I brought my vehicle back in the next day to get the remotes programmed and everything worked fine before I left the dealership. While driving home I went to make a right hand turn and the steering wheel would barely move. I almost hit a post while turning into my driveway. I called them right away when I parked my car and told them what was going on and they sent a technician out to my house to take a look at it. Came to find out that a wire was not properly secured and ended up wrapping around my steering rod. Thankfully this happened as I was getting home and not traveling down the highway where it could have caused a major accident. During the process of getting that resolved at my home something came undone (I am guessing) causing the remote start to no longer work. It was Friday evening before Memorial Day weekend so instead of the tech trying to work on this in my driveway I said I would call back on Tuesday and set up another appointment to get it fixed. When I called to make an appointment they asked if I could drop my car off one night so they can work on it the next morning, which worked great for me as I did not want to take off work for this. I told them that I would need a vehicle so I could make it to work and back the next day before picking my car up. At that time I was told that I would need to pay for a rental vehicle to do that. I do not find it to be appropriate to have to pay for a loaner vehicle considering the fact that my car is now going in for the third time to get this one thing done to it. As of now I am being told that the loaner will be taken care of but the fact I even had to go through that run around, coupled with the dangerous situation I was put in is enough for me. I just want to get this taken care of so I do not need to return and go through something like this again.

CO

Collin Stern

I brought in my vehicle for a diagnosis because my drivers window was not working correctly as it should have been. The staff at Ford Lincoln Quick Lane was extremely friendly and accommodating. I am a college student so they offered to drive me to class when I dropped my vehicle off and pick me up again after my vehicle was finished. The customer service truly went above and beyond all expectations. After the diagnosis, they called me promptly and told me what was wrong and that it would cost about $630 to fix the problem. I couldnt afford to fix it immediately (being a poor college student), so I picked up my car and drove it home because I figured I wouldnt use the window much during the winter anyways. When I was driving back, the window began to roll down on its own accord, so I drove it back to Ford. They gave me the most sincere apology and had their head technician take a look at it immediately. Apparently when they were putting the door panel back on, one of the cables in the window regulator had snapped and became completely unattached, causing the window to roll up or down freely. What happened next caught me completely off-guard. Joe from the service department came over and offered me a very sincere apology for what had happened. He then offered to do the complete job, and replace the broken part free of charge! Keep in mind, the quoted price of this job and the part was over $630! He told me that the part would be overnighted and that my car would be done the next day. I was completely floored, and didnt know what to say except for thank you. The service department offered me their most sincere apologies and thanked me tremendously for letting them fix my problem. In my opinion, Ford Lincoln Quick Lane went above and beyond and truly surpassed all of my expectations. I have to mention how well I was treated by all of the staff there. Joe from service is a stellar employee who puts customer service before anything else. This was my first experience dealing with Ford Lincoln Quick Lane, and based off of it, I will never take my vehicle to be serviced anywhere else. They truly care about their customers, and I was extremely pleased with every aspect of dealing with their business. If I could give 10 stars I would. Thank you again, and I will see you next time my car breaks down.

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