CPR Cell Phone Repair Hudson

Address:	2270 Badger Dr, Hudson, WI 54016, USA
Phone:	+1 715-808-8568
Site:	cellphonerepair.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–5PM

Location

Photos 29

Reviews 21

Thomas Hunt

After 3 calls to confirm that they could simply replace my battery, "Dont worry. Were professionals. We do this all the time, but will have to special order your battery - not in stock- which is not-refundable," I drop phone off for battery replacement. Took about an hour more than they quoted when I dropped the phone off (working perfectly, just reduced battery life) and when I returned to pick it up, they sore if I was having problems with the phone charging it working properly. ""Nope. Just reduced battery life, like I told you. Dropped it off in perfect working condition, it was on and functioning when I handed it to you." Claimed there was a "known-issue" with my phone and/or battery and that it was damaged before I brought it in. Told me to go home with old battery in it, charge for 8 hours because they couldnt get it to boot up. Now totally bricked/broken/non-functional. Couldve gotten $200 off price of a new one if Id turned in this previously mint condition phone functioning. They did refund the $75 for price of special-order battery so at least they broke my phone for free. Asked what theyd do for me since they broke my phone. Asked for $100, to be reasonable. Manager said hed get back to me after talking to owner in 2 days. No call back. I ended up reportedly calling back over next 3 weeks with assurances hed call back. Got rude and said I had to quit calling. Finally threatened my attorney would call back, they offered $50. Never had such s****y customer service and poor quality work in my life. GO ELSEWHERE!

Kristen Pechacek

I went here two weeks ago to get my iPhone 6 screen repaired. They told me it would be an hour, so I ran a few errands in town. After, I returned to the store to find that my phone hadnt been started and that it would take an additional two hours to fix. Upon receiving my phone, I found that the left lower screen of my phone was not working. I brought it in a week later to be repaired again. They honored their warranty and again I was told it would take an hour to fix. I returned in an hour to find that my phone was only half done and that it would take an additional half hour to repair. Totally get that people get busy, but with a competitor who can whip these out in 40 minutes, this business cant afford to be quoting people times shorter than actual repair time. If its going to take two hours, tell me its going to take two hours so that I can plan my day accordingly.

Gary Ujifusa

1.They quoted us $139 to repair. Final cost $180. Reviews on other sites complain about the same problem. 2.Promised same day service, called and pushed the ready time back twice. Ipad finally ready 8 days later. 3.They required a credit card to keep on file which they said would not be charged until the iPad was ready. They charged the card the next day. 4. They sent me a customer satisfaction survey on day 3. 5. When I picked up my iPad day 8 and told the store manager my complaints his response was, "Whats your problem man?" Which he repeated several times. This is a small poorly run franchise operation. Dont bring your electronics here!!

Jason Holmgren

Dropped my phone and the screen powered on but was illegible (static look). There wasnt any cracks in the screen or any other visible damage. Took it to a different local repair place and they told me the motherboard was bad and I needed a new phone without hardly even looking at it. I then took my phone to CPR for a second opinion and I am glad I did. They quickly diagnosed the problem that the screen was simply unhooked from motherboard and fixed it in a couple of hours. Saved me a ton of time, money and hassle. Very professional and knowledgeable. I highly recommend them to everyone now.

Carrie Palmer

Awesome customer service. I cracked the screen of my new phone, and they repaired it within an hour. They even suggested various ways I could keep it from happening again. The staff was courteous and knowledgeable. I will definitely be coming back if I ever need anything fixed again, and recommend them to anyone who needs their services.

Guit Fiddler

CPR Hudson is a top notch repair store with great expertise and quality customer service. Special kudos to store manager Scott Morris. He does a great job, and is very quick to respond to any request. Everyone does a great job at the Hudson location. Highly recommend.

Malvina Khomchyk

Very impressed with the service! Super friendly,kind, and good looking staff :) I brought in a broken phone that folks from Apple couldnt fix and left with a working phone within an hour! Definitely recommend this place to anyone who needs their services!

William Radosevich

I received immediate service as a walk in for a non-charging cellphone. My phone was rescued on the spot. This was very relieving after realizing my phone has a non-replaceable battery. Service was gracious and competent.

Brady Garbe

Went in to fix a broken charger port, instead they broke and fried many of the internals, keep coming back and they never fix it. Wont come here ever again, quality is crap here, theyll just break it even more.

lee ulseth

Thought all was lost. iPhone 6s Plus got wet kayaking. Scott and staff had it up and running in a few hours on a Sunday for the cost 5% of a new phone. $55.00, best I have ever spent. Great customer service!

Kelly Wiltrout

They did a great job repairing my Xbox one. They kept me in the loop and let me know as soon as it was fixed and ready to pick up. I would definitely recommend CPR to others!

Gay Ward

Went in to get help for ailing IPad. Delightful and efficient service. Working brilliantly now. Recommend CPR Hudson for skill and kindness.

Mitchell Bliven

Quick and gave me the service I needed and pointed me in the right direction despite it meaning them not making a sale. Great experience

Andrea Dettmann

Great customer service and quick/fast service! Two broken phones now are pretty much brand new. We would definitely come back again!

Larry Manchester

fixed within an hour as promised. sent a pdf receipt for insurance. straightforward, friendly, helpful. phone is like new.

Brianna Kealy

Amazing customer service! Great staff, kind with quick service! Definitely recommended CPR in Hudson for all phone repairs!

Gary Gamayunov

Great Place to fix a broken cell phone screen, or even water damage.