WOW! Internet. Cable. Phone.

Reviews 9

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Wesley Johnson

Id give them a minus 5 stars, if it were an option! This is the most dishonest, deceitful, worthless cable company, that I have ever had the misfortune of signing up with. After a years worth of squabbles over bogus charges, shotty service, two and three day long outages, and downright worthless customer service, I have parted ways with these incompetent crooks! I was told, in great detail, by one of their technicians, how to use a modem of my own and still be able to receive phone service, and not pay the $10.00 a month that they charge for their outdated DOCSIS 2.0 modem, which you must have if you have phone service included in your package. After purchasing a modem, that is plainly listed on their compatibility list, (The One Their Tech Suggested) to the tune of almost $150.00, and setting everything up, exactly according to their technicians specifications, I call for them to push their firmware to the new modem. The customer no-service representative, then proceeds to tell me that what their own people told me to do, will not work, due to their outdated computer systems! Now Im out almost $200.00, several hours of aggravation, and burning ears from the lying flm-flam that their customer no-service rep was trying to convince me of. I own a computer repair business, so I am well versed in all things PC, I caught her in at least 5, just absolutely bold faced lies, as she obviously has no idea what she id talking about. After about thirty minutes of listening to her lying pie-hole flap, I ask to speak to her supervisor, to which she responded, "I am the supervisor, B!TCH!" and she hung up on me. I will be down there the first thing in the morning with all of their substandard equipment and a bad attitude! These people are a joke... a bad one, but, nonetheless, A JOKE! STEER CLEAR OF THIS COMPANY AT ALL COST! THEY ARE UTTERLY WORTHLESS!!!

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Cacey Christiansen

It really is "that" kind of experience. I was late for a payment & thats completely on me, 100% my fault and error. $40/mo was my bill for just internet for a long while, several months. Then a discount or promotion rolled off and my bill doubles, just for internet service. Thanks to the cornered market with my apartment, I have no choice but to use WOW. Ill be doing research to see if a more reputable/reliable quality & customer oriented ISP would be able to work in our area. On that note, I called WOW customer support with whom I was on hold for longer than I was actually getting service... the "billing expert" couldnt even read my bill or give me an genuine explanation as to why my current bill exceeded $130... just scenarios and maybes. I got fed up with not getting answers from the self-proclaimed experts and politely said I would just got to the local office and maybe get some actual help. I checked with my property manager, a fellow WOW victim, and she said that her internet bill has simply been about $50/mo for years. tl:dr; WOW isnt even worth the 1-star rating.

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Richard S

Absolutely the worst ISP Ive ever dealt with. I pay for "up to" 15mbps. I have never seen more than 5mbps, and that only occurs early in the morning. Netflix and YouTube and Hulu get slowed down to less than 1mbps. This company actively engages in throttling. There are other ISPs that charge less for faster and more reliable service. As of 24 February, two other ISPs in the area charge half of what Im paying for twice the speed. Tech support doesnt help. The help desk technicians Ive talked with try to sell upgrades instead of identifying any problems. I was charged a fee to have a service technician come to try and diagnose my problems. He couldnt identify any issues, even when I showed him the drop in speed when logging into Netflix. I connected to my neighbors wifi and my speeds tripled. Avoid using this company if at all possible. I have nothing but regret for signing up with them.

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diane braun

I have never before in my life experienced trying to do business with a company who makes it absolutely impossible. Ive received numerous offers that interested me through the mail. When I tried to contact them, and FINALLY got through to the number listed on the advertisement, I was told that someone locally would contact me within 24 hours. It didnt happen. I sent a request for someone to contact me on their website. It didnt happen. When I call the number listed for the local office it rings once and then stops. Now, when I call the number on the latest mail offer, its disconnected. If this is any indication of the efficiency of WOWs customer service, NO THANKS! I rate WOW LESS THAN ZERO!!

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Sonofspam64

This used to be a good company, but the new owners have raised prices, and cut service. They were too cheap to pay for many channels that used to be offered, so now theres meager pickings on TV. Youll also need their inconsistent, rarely functional internet so you can find out whats on TV because they got rid of the TV Guide channel. They raise prices often and without warning. I lose my internet and TV service nearly every week, and the internet goes down several times a week. For all this, you get the honor of paying nearly double what competitors charge. Stay away from this company.

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Aids McAids

The internet cuts out about (no exaggeration) 115 times a day. Some days itll stay up for about 2 hours, but when it cuts out, it takes about half an hour to come back up. I promise you this company is not worth it. If you absolutely have no other choice, then youd probably enjoy not having the internet bills instead. Its bad, utterly bad, theres no words to describe just how pathetic this excuse for an internet provider is. Really, they are only an internet provider about half the time, the rest of the time your just loaning them money.

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Emily H

If you have to pause a seven minute YouTube video half a dozen times thanks to crappy internet, your internet service provider needs help. Thats just not okay and having an ISP that is very unreliable is absolutely horrible. An update: weve had an outage for over 24 hours due to weather messing with a pole. WOW promised to be here sometime between 11 A.M. and 2 P.M. It is now past 4:30 P.M. with no sign of WOW and I cant even call their number (I get a busy signal every time I call). Congrats on having the worst service in town, WOW.

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Michael McCord

I had Graceba and had great service. Then they were bought out by Knology and it was not as good. Now I have WOW and it is terrible. I would give them a 0 but cant. Called because bill keeps going up and loosing channels. I have cable issues and it will be 4 days before they can come out. I a going to swap to another company even though I will have to go through the hassle of changing my email addresss. Dont have some features other Wow customers do due to being in Dothan.

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Seth Bergman

UPGRADED my review to 4 stars... WOW sent out a couple of trucks to my apartment complex in North Dothan and fixed the problem causing slow internet primarily in high traffic times. My speed test is usually about 85% of advertised download (35 Mbps) rate during high demand times which is pretty good considering how cable internet works. I agree it sucks not being able to call and speak with someone local but I think WOW is trying to get better.

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