Mediacom Communications Corporation

Reviews 7

KA

Katy Settles

I highly recommend no one EVER uses mediacom. Weve had them for 3 years, never had anything good to say about it. Always have problems with them raising our bill out of no where. Not having a connection and not being able to use the Internet yet still being charged... recently about 2 /12 months ago we call them because our neighbors cut out cord in half and our Internet wouldnt work, they were real nasty with me on the phone and wouldnt help me because my name was on the account even tho its in my husbands name. So my husband calls they say they will send someone weve called mutiple times after that and still no help. Still have no Internet yet we are getting bill after bill every month for payment. I call them again today they tell me theres no order in their system to fix the cord, and that weve had Internet data being used. I told him thats impossible because we have not be able to use it whatsoever they were rude and argued with me I said I didnt understand how our bill is over $300 they said because you are being charged for the modem I asked how thats possible if you guys say I have Internet then they changed their story and so oh well your service has been disconnected due to non payment I said yea theres no payment because we have not had internet to use AT ALL! I also said you guys just told me that there has been usage but now you are saying the services were disconnected? Way to change up your story... the man told sorry I cant change what I see on the screen, very rude towards me... and this was someone higher up in management that I spike too... I asked what we do they said they wont send someone out to fix the cord untill a payment is made, I again said so you want me to pay for service I have not had at all and he said ya if you just make that payment we will send someone out. I politely said screw you! We will make our payment so it doesnt look bad on us but we will return the modem and We want nothing to do with this service... EVER AGAIN!! MediaCom is the most sneaky and dishonest company Ive even had an encounter with. I will tell everyone I know to never use them again, the hotel chain I work for has mediacom and we will be switching companies! They are absolutely ridiculous!!!

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LY

Lyall Boles

Personally I do not have an account with MediaCom, but I am paying half of the monthly bill with my roommates. We have had MediaCom for a few years, but only because Comcast in our area stinks and frontier is even worse. The connection and speeds have always been iffy but enough to get by. Within the last two weeks the Internet and even the TV signals have gone way downhill. I cant even sign in to check my email for work because the signals are such crap. Also the bills for our recent months have had extra charges put on for no reason. We tried upgrading from the "basic" to the "ultra" package, one package higher, and was told our speed should be increased and our usage limit increased. After we had everything set up on a service call we didnt notice much of a difference. After getting disconnected and getting fed up after a few months we called the local MediaCom branch and had our account reviewed. We were told that we were still under all perameters for the "basic" package but we were being charged for the "ultra" the whole time. There was no refunds or credits for this mistake on Mediacoms fault. After trying to "update" our account to the "ultra" specs and being unsuccessful, we were given an appointment to "upgrade" our already "upgraded" router to try to fox the problem. The only reason I give this a two star instead of a 1 star rating is due to the fact that upon our call to our local branch we were helped by a newer employee who was very nice, cooperative, and did all she could at the time of our all without either side getting angry or frustrated at the other.

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RE

Recoiled Ranger

Ive had Mediacom for almost a year now. Everyone said this was the best in the area. REALLY! I would hate to see the worst. This has been nothing but nightmares for me. Im getting charged 80 a month for internet and cable. The internet always has an issue every month guaranteed. Every time I call this guy "Ron" he has this sound in his voice like: not this guy again! Well guess what..... Yes its me again. Get your stuffed fixed and Ill stop calling. Simple. Anyways, when the internet is "down" for a day or two; they never offer compensation for the inconvenience. Still just take, take , take. If they need to send a service tech; they will never have the right opening that works for you. I work 6am - 3 pm every day and all they had for 2 weeks was 8am- 1pm. Come on! people have to work for a living. The cable looses signal quite often. But worse between 3 - 8 pm. So in conclusion, I consider this company the best of the worst for this area.

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CH

Charles Moore

I like Mediacomm as a service provider. Yes, I can get frustrated with them but generally they supply good internet service and OK cable service. The repair service at our house in the country is good but can take a week or more for them to get here. The one complaint I have is the asymmetrical down/upload speeds. 20+ down is good but 1MBps up is pretty poor: they should maintain at least a 10/1 ratio. Only Frontier has such a dismal ratio. I would say do your homework and order the services you need and it will probably reduce your bill. The biggest complaint is that they went to all digital and now my old TVs do not work and I get just a few channels. I am thinking of ditching the cable TV altogether and just go over the air.

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AS

Ashley Butler

After 3 years of giving them our business we decided enough was enough. Customer service representatives all give different answers to the same question and sometimes you can even get 2 different answers from the same representative. Not to mention the horrible internet services. Internet never ran at the speeds we paid for always cutting in and out, no one could seem to "fix" the problem. Call for help and you get a rude customer service representative who sounds like they hate their job. All in all we will not be use Mediacom for any services ever again & will not be giving referrals to use this company.

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KR

Kristin

Mediacom is a terrible service provider. TV and internet are always going out. When you call customer service to report an issue it is very difficult to resolve the problem due to the language barrier. When a tech is required to come to the home, be prepared to work around their schedule. They offer very limited appointment times. No earlier than 8, no later than 5, and no weekends...Really? They do NOT put the customer first.

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YV

Yvonne Matson

They dont care. Crappy Internet for full price, customer service is non existent, if you continually have problems (like it going OFF all the time) and report it then they just start ignoring you and never responding to online service requests. Cant get through on the phone MOST days. I complained to the BBB and somehow mine is working better for today. Ill be glad when theres another option besides satellite in my area.

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