Time Warner Cable

Reviews 6

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Britney Skipper

The only reason Im giving one star is because giving negative 19 stars isnt an option. I have never had such horrible customer service in my entire life. I had asked for a cable and Internet package. I unknowingly was sold a cable, Internet and phone package. I was never given my phone number, nor were phone hook ups ever installed in my apartment. I never found out about any of this until I got my first bill, that was $47 more than it was supposed to be. When I called them to get it straightened out, they said they would credit the difference to my account on the next bill. It never happened. I still had the phone on my account. And I had set up our account for auto draft on my husbands card. They tried to draft it from mine, so the payment didnt go through. Our service eventually got cut off and we couldnt figure out why. So I called them again, and they made it out to be our fault saying that they never had any record of anyone putting his card on file, even though I had started our service with TWC with his card, then they said that someone called and authorized them to try and draft the payment again (even though we didnt know the payment never went through the first time, so theres no way either of us would have told them to run it a second time), and a plethora of other things that ultimately made what should have been an $80 payment turn into over $200. I couldnt believe it! And not only was the customer service awful, but I had to restart my modem about 3 times a week because my Internet connection would randomly stop working. Worst service and customer service you could ever have!!!!!

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Gary B

Attempted to bundle by adding Premiere TV to my internet/telephone package. Was told by the sales rep that a Radio Frequency receiver was available to hide the box behind my wall mount tv. When the tech arrived Saturday he told me that wasnt true, that sales "lied to the customer all the time." I still went through with the install. Equipment not on par with Direct TV. Tech failed to make sure internet was working before he left. Larry the cable guy gave me his phone number to call "if I needed anything." LOL... his voice mail was full. 4 hours with tech support until level 3 tech immediately told me the problem. During all this, Direct called me back and offered me a nice deal. I jumped on it. I would have gone back regardless. Then spent 1 1/2 hours on the phone with TW downgrading. They wanted to increase my rate for my old service by $36 per month since that "package" no longer existed. I ended up paying $8 more but it shouldnt have been anything since sales lied to me. No one seemed to care about that fact. Took their equipment back to them Monday and hooked back Direct. All my plate covers were white. The only one the tech replaced he used brown. And he kept my white plate to boot. Sloppy, sorry service except tier 3 tech support, Brandon. He was first class. Everyone else was useless

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Anonymous User

BE VERY WARY! They may charge you a "phone deposit" and hope that you dont question it when you pay the bill. According to the company, this is for customers that have bad or no credit. However, being a customer that has been in good standings for 6 years with the company, this charge ($50.00) was placed on our bill. We have been trying to have it removed for over a month now, and every customer service rep puts a "note" in the record, but nothing, other than a "note", gets done. If you go into your local office, you will get just as much of a runaround as you do when you call customer service. Every customer service agent has been kind and respectful. The only disrespecful person my wife encountered was one of the supervisors. Regardless, supposedly she even put in a "work request", but we still received calls from billing and late notices. This has been rather frustrating. This is a prime example of how a business doesnt have to provide good customer service if there isnt competition. If we had other competitive cable companies, TWC would either have to fix their customer service or suffer the consequences. I suppose I could get rid of cable or deal with an ugly dish, but I do enjoy TV. I just wanted to write this to warn others to check their TWC bills and question charges.

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Mizie So

THE WORST internet service weve ever experienced in our lives! Theyre crooks and will tell you to buy all new equipment when its their service that doesnt work properly. Even with the new equipment the wifi/service works just as bad as it was before the changes! Call them for resolve, go ahead, but Ill tell you now and save you time, theyll do NOTHING at all about their low quality, lackluster product. The nerve that theyd even charge people full price each month for what works only 20% of the time... Ive had better internet service in third world countries compared to what Time Warner Cable offers. I dont know how theyre still in business. If theres anyone out there thinking about starting up a business that provides internet service, come on down to Northern Kentucky! Theres no competition here and plenty of demand where good people will pay their hard earned money to get what they pay for: reliable, consistent, strong internet with a side of customer service who strive to be excellent. Not clueless, lazy, incompetent buncha of monkeys that youll find at Time Warner Cable.

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Michael Kunsman

Absolutely the worst customer service Ive ever had from a company. It took me several calls to get the right number I needed so that I could get internet on a military base, finally after getting the right number, i have to go down to the local office and pick up my router, except the store hours given to me are wrong and theyre already closed. I decide I the next day i dont feel like paying their overpriced internet and fees so i switch to boingo, upon trying to cancel the time warner deal, i get routed 3 there useless automated phone service thing 3 times, finally i just make up answers so i can speak to a real person, who then gives me another number cause this one isnt the right one apperently. the number she gives me is for non emergency services in North Carolina. Time Warner has got to be the most worthelss company Ive ever tried to do business with, and unfortunately the only reason they exist is because theyre the only ones in certain areas providing these services. If competitors jumped in the area, theyd be outta business in no time

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Bob Byrd

We have used Time Warner Internet services for many years at our vacation condo. We needed it for work related support allowing us to visit the area once or twice a month. Just before the announcement that Time Warner was bought out they offered a new internet entry price and higher download speed for 14.99 per month. We asked for the new offer and were given the better customer service and lower cost. Then without notification after 12 months they dropped our speed to 2 mbps. We were up to around 10mbps before that drop. I called and was told we had to request the speed upgrade again (14.99) which we did and were given again by Time Warner, Another year has gone by and we have been dropped down again to 2 mbps. Called again about the service level drop and told the only way to increase above 2mbps is to pay more. I understand Time Warners business plan and will be leaving their service. Now that the company has a new owner customer service level is not a priority.

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