Time Warner Cable

104 Woodburn Drive, Dothan, AL 36305, USA

Address:	104 Woodburn Drive, Dothan, AL 36305, USA
Phone:	+1 844-757-2833
Site:	spectrum.com
Rating:	1.8
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 3

Reviews 25

Ami Denault

This is one of the worst Cable Companies I had to deal with. I had multiple issues with them. Cable quality is really poor quality. My phones never worked. I always had static when using the phones. Had several tech.s out to fix it and none knew what they were doing. They took money out of my account with out my authorization. Over charged me several times. They do not know how to run RG6 Cable at all. I had to redo it and then finally my internet worked fine. I have had it with them, I am still fighting them on a charge that was made a month ago. I have filed my complaint with BBB against them. I have called them almost non-stop. This is not how you treat customers.

Tiffany McNease

Time warner cable is very rude and nasty. They are ripe offs.Time Warner Cable Is the most rude cable company ever cause there customer service reps are so nasty and the dont give the customers the respect the suppose to give them and the give people the run around on appt. and the billing and the local office in dothan alabama is the most rude part of the customer service so if you thinking of getting time warner i would think twice before doing that unless you dont want the respect you deserve I will not be using there comphany again.

Damien Boren

Time Warner Cable Is the most rude cable company ever cause there customer service reps are so nasty and the dont give the customers the respect the suppose to give them and the give people the run around on appt. and the billing and the local office in dothan alabama is the most rude part of the customer service so if you thinking of getting time warner i would think twice before doing that unless you dont want the respect you deserve

Anonymous User

First off, the cable service is terrible, the picture is terrible, the ON-Demand never works, and the Channel line-up is weak. I had enough of the terrible service and took my cable box and internet hardware up to the office and returned them. The lady asked me if I was moving and I told her no and that the quality was terrible. She offered no refunds or apologies, nor did she ask what Time Warner could do better. Terrible quality and service. The technology is awful and the people dont care.

Toni Bloom

Horrible never in my life!!! placed an order received a confrontation number and set up appointment for professional installation....day arrives to have cable internet and phone installed tech never shows up....upon calling customer service I give them conformation number Im told Im no where in the system. leaving work to meet someone who was never really coming Comcast here I come!!!! ONLY REASON FOR 1 STAR IS THATS AS LOW AS YOU CAN RATE THEM

Anonymous User

Worst customer service Ive ever encountered. Worst cable service Ive ever had. The on-demand does not work.. ever. The DVRs are low quality. Digital picture goes out in bad weather (I though cable didnt do that?!) On the upside... the internet is fast. I canceled my dig cable service and went with DirectTV.. Its a lot better. If you have an option to go with any other provider... jump on it.

Tammy Cook

Ive been without internet since last week and they arent concerned this is how i make my living and only offered a 20.00 credit and got answers i called 20 times then i made then let me speak to supervisor but still no help then i finally get a call they can be here at 2 pm to exchange the modem and ive got appt at 230 didnt offer to even call before they get here

Ashley Holt

Horrible customer service! They took my rate of 74 and raised it 60% in one month. Internet never works... Cable line up sucks... And they dont care! It took me three days to get internet when I had a report due bc of their crappy equipment. I had to go to my office at midnight. I hate this company!!! Worst Ive ever dealt with...dont be fooled, start away!

Brooke Shoupe

I work from home so my income depends on it! When I call and my Internet is not working I expect someone to attempt to fix it the same day. Instead I have been told it will be the next day between 11 and 12, which is over 24 hours. That is an entire day and a half that I will not be paid for and no one at Time Warner seems to care or even apologize.

Scott Bussey

Its great if you want cable from 1998. Expensive and you hardly get any channels in HD. You know that new technology from a decade ago? Yeah it still hasnt reached time warner cable Dothan. Every other cable company you pretty much get every major channel in HD. But not time warner cable Dothan.

Brittney Pettis

I will only ever speak w/ Ralph at the customer service center. He went above and beyond to get me the cheapest package price that still included everything I asked for and he was extremely friendly and helpful. He made this experience way better than I anticipated!

Hughston Foundation

Called Dothans local office and spoke with Matt in Business support and to be quite honest it was one of the best support calls Ive ever been on. He went above and beyond to help us in a dire need. Give that man a raise!

Anonymous User

I returned my internet box after cancelling my service. However, it was not properly logged, or something. Now I am being held responsable for the box even though I returned it! Avoid Time Warner at all costs!

wizardlaw

Getting Better...NO DATA CAPS bringing me back to TWC...Other provider is better but both are overpriced ...TWC no data cap limit will grab comcast customers and cord cutters

Alex Singerhouse

not even one star. no respect or class. total snakes, con artists. complete rip off hidden fees. they will sneakily adjust bill and hope you overpay and dont notice.

Anonymous User

Horrible customer service & rude. Technician that came to the house was Awesome and friendly. Office and 1-800 personnel/ automated service is the worst!

Jodee Johnson

so return their modem and after 8 months of collection agency calls; they switched my "so called outstanding debt" to another agency. Horrible company

Wolfgang Nivens

Customer service at the counter is fine, but the company as a whole is just sad and over-priced, especially with the Spectrum merger/acquisition.

frederick thomas

Over charging ,they still dont have my bill right. been with them 2 months and my bill is $330, suppose to be $85 a month, this dont add up!

Gregory Finkbeiner

By far the worst service I have ever paid for. Its expensive, nothing works, and they will lie to you to suck you into a contract.

Denise MacColeman

Time Warner has adjusted my bill and services several times to fit my budget. I have no complaints. Thanks Time Warner.

Angel Gallegos

Bad service in the local store by sonic, the woman from Peru

Aaron Gonzalez

A cable company that does not have a land line.