WOW! Internet. Cable. Phone.

Reviews 5

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Chiazom Omeruah

I have been a customer of WOW cable since 2011 and it is 2016. When I started with WOW cable they were called knology. I have cable service and internet service with them. 2 cable boxes one a dvr box. Apart from the frequent glitches with my dvr box I never had any other technical issues . My cable bill had risen to about $170 or a little more with not a very competitive channel selection. After years of this, I called to express my concern about over paying, I was told I was a long-term customer and they had a package which they would extend to me and nothing (which the only premium channel I had was HBO) would change. Not the case. HBO was cut , I called to complain and I was told it would be corrected. It wasnt. Thankfully GOT(game of thrones) was not back on yet as this was march. I had an issue with my dvr box and again raised the missing HBO issue was told it would be corrected. Again not fixed. Fortunately on sundays I was out of my apartment and or could catch up with GOT elsewhere. It is now July and Im moving out and need to cancel my very shoddy cable service. I spoke with customer service to discuss the fact that Ive been charged $19 a month since march and have not been able to watch HBO. The customer service person "couldnt" help me because on his end it shows I have HBO. I asked to speak to a manager who said he could give me a $5 credit because I called to complain in march. Ive been a customer since 2011, also Ive spoken to 3 individuals about the HBO issue. However Ive been paying $19 a month for 4 months for nothing and I was told all I was gonna get is $5 back. It took all that was in me not to tell him to impale himself on the $5. I was warned about WOW cable and also experienced some aspects of their low budget service as a customer, but this takes the cake. WOW cable ripped me off!! Dont use them for your cable service, they dont have a competitive selection and charge you out the wazoo for crap and in my case RIP YOU OFF! I wish there was a half star on GOOGLE cause 1 full star is too generous.

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Lee Bullard

Terrible service. Had them called out to the apartment to set up internet because our apartment is only zoned for WOW (we previously were with Charter). Our room mate sat by the door the entire day waiting for the technician. A few hours later, we get a service call that informs us the technician came to our apartment, but no one answered the door. When we called and insisted the technician never visited, they told us they left a notice on the door. There was no notice on the door. Then they tell us the technician couldnt find the place. We leave TWO phone numbers with him so we can give him directions, which, by the way, they NEVER gave us a way to contact the technician. The technician STILL doesnt show up, so we call again. By the way, there is no way to contact the home office. Not even by the home number. Every number directs you to an out-of-state office to help you. They tell us the technician will come out by 8:00pm. We wait, and still, no one comes. Not even a phone call. We call AGAIN, and they apologize and say they will reschedule for tomorrow. Guess what? No one comes tomorrow either. We called and they tried to reschedule us for a service visit ONE WEEK LATER. We finally decided to just drive down to the home office ourselves and trying to talk to someone that way. The clerk at the desk says he will try to get someone out today and they will give us a phone call if they cant make it. The phone call they give us? Its an automated message saying weve been scheduled for the service visit, STILL A WEEK LATER. Finally we were able to set up a schedule to get our internet hooked two days later instead of seven. We left two numbers and explained three people will be home. I hope someone finally makes it out to our apartment this time. UPDATE: Finally got our internet turned on. Paid for 50mbps. Only get 7mbps.

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Jessica Owens

This was the worst experience I have ever had with a cable service provider or internet provider. The customer service was very rude. I was a member for over 3 months. I had to call several times, once was to decrease my tv bundle package. If I did call in with a question they often raised their tone of voice when calling to ask a question when maybe you didnt understand something on your bill. The customer service representative was very impatient majority of the time. Also the 25 dollars for referring a friend will not happen. There is not good communication or note taking between times you call in to check this status. They say 90 days but over that took place for me and I never saw a fund. Actually the last time I called they told me it had been applied which was not true because the decrease in bill was due to a decrease in the package. There is not good note taking or communication between representatives on the computer system. I was very disappointed with the lack of patience and lack of professionalism. Therefore I have chosen to switch services. Which for a year I am paying way less 45 dollars less for the same tv channels and faster internet. They may up front cost you less but with the channels they offer in comparison it is not worth it or is the poor customer service worth it. Dont go with WOW save yourself the trouble.

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Terri Lee

We recently got WOW in Montgomery, AL. We previously had Knology, which was good. WOW is terrible so far. Their wait time on the phone is long, at one point we waited for 50 minutes. The service people input the wrong model number for our modem, substituted an 8 for a B, so we had to have someone come out, they were supposed to call us first, they didnt. They gave us a two day window for showing up, we werent going to sit around for two days and went to church. They showed up while we were gone, called, but didnt leave a voice message. The cable keeps cutting out and going to a black screen. Ive called about it three times, the last time, just a few minutes ago, the call got disconnected. Ive been waiting thinking that surely they representative would call me back, after an hour it hasnt happened. I now have NO access to cable. Now, Im going to disconnect my box, and go to the actual store, and speak to a manger. This company has terrible customer service, terrible cable, and terrible technical service. If I could I would choose Cox or Comcast, unfortunately theyre not available here and we dont want dish network either. If we werent in a contract wed probably drop this and choose to go with Charter to give them a try. Dont choose WOW, at least not at this time.

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Jade Barone

Awful!!! I got a call from their 800 # asking me to call them back. I called them immediately back and was on hold for 9 minutes before getting to a rep. DONT CALL ME FOR ME TO BE PLACED ON HOLD!!! During that 9 min hold time I was asked to enter my ph # and last 4 of SSN. Once a rep got on the line (English def not their 1st language) i was then asked to for my SSN #, phone #, account #, full name & full address. WHY!?!?! I just entered all this information into the system. I asked for a supervisor and it took another 9 minutes for her to come to the line. Once on the line I asked why Im being billed for 2 months. She stated my last payment was in Feb (its now the end of March). I KNOW this account is on auto pay (the bill i received states no payment is necessary your account will be drafted on April 3). So i inquire as to why Im on autopay if no payments have been made. She tried to spit some half truth about their billing system. I work in customer service and I know if an account is taken off EFT or RCC the billing center is notified, how else would they know who paid or who didnt. The supervisor told me the billing system shows im on regular pay not autopay. MY BILL SHOWS AUTOPAY!!! Long story long I will be looking back into Charter to switch back over to them

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