Charter Communications

1850 Business Park Dr #101, Clarksville, TN 37040, USA

Address:	1850 Business Park Dr #101, Clarksville, TN 37040, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 12

Reviews 5

Ryan Thomas

I have NO IDEA WHERE TO START.. I am new to TN, just recently moved here. So I obviously needed Internet expecially for my work. So I here about two companys CDE and Charter.. decided to go with Charter after visiting their website and seeing the offer in my area. I typed in my address and zip. Instead of 60 mbps for $45 that CDE offered, charter offers 100 mbps for $44.95. But that has been the price of their 60 mbps for so long. Well when purchase the "100 mbps" ON THE SPECRUM WEBSITE!! I called a day later during office hours to confirm my purchase of 100 mbps for $44.95 and the Installation date. It was confirmed and everything. I wanted to make sure I confirmed it because when I called I was told they only had the 60 for that price and I needed to pay like $119 for the 100 mbps. So I confirmed it and then had the installer come out and set it up. Asked JAMES to if we could test it to make sure I got the 100 mbps that I PAID FOR. He told me that that was incorrect and it was the 60 plan that I was on. After showing him what THEIR website offers all he said was call them and left. (Terrible customer service on first impression) so I call and speak to multiple people about the situation and have them tell me I was wrong and I am paying for the 60 mbps for that price. So I argued and finally told them to do exactly what I did and visit their website, type in my address and zip, look at the offers and tell me what they see. So after they had a glance of what I knew I purchased. I WAS STILL TOLD IT WAS INCORRECT AND I AM NOT GETTING WHAT I PAID FOR!!! RIDICULOUS..... the transfered me to billing because I was not letting this go. So got the same lecture from the billing and the had to be transfered to the supervisor after proving them wrong again on their website. I was told the website was false and it should be like that. Then the supervisor got back with me after insulting me and telling me how wrong I was!! (What happen to the customer is right?) And I was informed that they were upgrading and that the 100 mbps was available and this and that but never apologized. NOT ONCE!! but it doesnt stop their, they promised to get it fixed but they had to wait for a response from their supervisor and blah blah blah. Just Bullshit. So after the customer service I recieved I asked even if you dont get a response today will you call and let me know. The "put it in the notes" and guess what... NEVER GOT THAT CALL hahahaha. The last thing that really drove me to type this review was even after hours of arguing and ended up being correct. The very last seconds of the call the supervisor wanted to put her 2 cents in and said "I just want you to understand that for the $44.95 Mr. Thomas you are getting your moneys worth for the 60 mbps.... I AM NOT GETTING MY MONEYS WORTH, I AM BEING CHEATED AND GYPTED FOR MY MONEY BECAUSE I PAID FOR THE 100 MBPS FOR THE $44.95. JUST AS IT STATES ON THE SPECRUM WEBSITE. I HAVE SCREEN SHOTS AND THE ACCOUNT AND CONFIRMATION #S OF WHAT I PAID FOR. SO KEEP YOUR 2 CENTS TO YOURSELF AND QUIT CHEATING YOUR CUSTOMERS!!!! COME OUT AND RESOLVE THE ISSUE THAT YOU CREATED!!!!

Seth Byers

I have Charter for cable and Internet service. Every personal interaction has been positive - their technicians are nice enough and seem like they want to help - but nothing ever gets fixed. Ive had consistently under-performing Internet for months and theyve never found any issue. I cant steam any video service or play games in the middle of the day without massive stuttering or dropped connections despite their speedtest reporting 60kbps on my connection. My modem has also recently started randomly resetting itself. Most of that I can live with at 3 stars since they do seem like if they could figure out what was wrong they would fix it. What makes it two stars is their customer support. Their automated assistant is not helpful, its difficult to get a hold of anyone over the phone and when you do they just have you run simple tests and close with, "well there doesnt seem to be anything wrong on our end," and they seem to have absolutely zero web-presence for troubleshooting. I almost feel bad for the Time Warner Cable customers theyre going to get dumped with in the coming years...

Jason Wendel

Have run internet speed tests and am not receiving the speeds claimed they offer. Static IP addresses had limited my connectivity and threatened security. Ive made some changes on my own with different routers and coax cables which have helped, but the old outdated equipment, the over charging, and now that they have gone full digital you have to pay extra for each set top box for each tv you use. I find that inconvenient, to have to pay more when before they went full digital you only paid 1 fee for all your tvs being able to receive cable. They never contacted me about my 2 year promotional contract expiring, and thus charged me as a non-valued customer rate. Inflating my charges so that Id be behind and owing them more. Unfortunately its a real pain in the butt to deal with these clowns, so Ive found myself continuing services with them. But I will NEVER again allow these idiots to take advantage of me. Being a loyal customer, should not give them the right to overcharge and provide sub-standard service. CHARTER is a Death Trap.. and youll PAY for it!!!

harris3528

I saw a pickup truck come down the street with a Charter sign on it. It stopped at several homes before mine, When he stopped in front of mine my home phone rang. It was a wireless call and I scan my calls. I dont answer calls that I dont know the number. The next thing I know this guy is getting out of his truck coming to my front door. I went to the door and he said he was checking the lines. I am a DIRECTV customer and I told him this. I also told him I have NO SOLICITING signs on my mailbox. He said he was not a solicitor. What reason would he come to my front door other than to solicit Charter services. If you read the reviews for Charter, thats the very reason I changed to DIRECTV twenty years ago. Ive had such great service from DIRECTV theres no reason for me to change. When you see a NO SOLICITING sign thats just what it means and I know he didnt miss them. They are plain to see on the mailbox. The problem is in so many cases Charter ignores the customers and theyre concerns. Thats why the have such low ratings.

Danielle Saura

My first experience with charter was when I had it installed in my apartment and lets just say that was interesting! My reason for the bad review is the facts that I have my modem for my internet on the main floor of my house. When my husband plays xbox online and I go upstairs to either watch something on the internet or do homework on the internet it is very very slow! At night I cannot use my WiFi on my phone because my bedroom is upstairs and it just doesnt reach that far! The t.v. is constantly cutting out and when that happens the people on the tvs mouths dont match up with what theyre saying. I also just hit my one year mark having the service and so my promotions are gone and they want to charge me almost $40 more for the same services. I am switching to ATT uverse because I can get more channels for cheaper price. I have also had uverse before and know their internet speeds are faster also. I do enjoy the no contract but it just isnt worth it. Thanks for a waste charter!