Time Warner Cable

326 E Capitol Dr, Milwaukee, WI 53212, USA

Address:	326 E Capitol Dr, Milwaukee, WI 53212, USA
Phone:	+1 844-757-2833
Site:	spectrum.com
Rating:	3.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 13

Reviews 28

Jody Logan

We have been having trouble all summer with a low signal. Weve had repairmen out on four different locations and they all have said the problem is at the pole. But nothing gets done. I called again to complain and was told the technician has to put in a work order for the pole to be checked but they seem to ignore the fact that four different technicians have put in those orders. They wont even check to see where the problem is. We were a Time Warner customer for 25 years and never had such lousy service. Can anyone tell us how to get this fixed??? Its now starting to effect our wifi signal also. The phone will probably be next.

Clippy Paperclip

When my suddenly dad passed away we needed to transfer the account to my sister, who was going to take care of billing from then on and get a cheaper plan. The representative told us they couldnt do that because they had to talk to him. Of course dealing with the loss and the sheer stupidity of the representative, this was infuriating. Not really sure how lower you can sink. My recommendation if your family is planning to stick with them long term: gain immortality or learn to summon the dead, you should be fine if you want to ever change your plan.

Thomas Faust

Run away Fast People. I cancelled my TV service last may 2016. Spectrum takes over. They swack that I havent returned my 5 year old box. Youre going to reuse an outdated box? Ok! Then the poor lady in front of me cant afford $230 dollars a month!!!! Downgrading and switching wont get her a better deal???? Companies like this one do not care about their long term customers. They advertise way lower prices for new customers, but could not care less if you drop them. Ethics with Time Warner-Spectrum-Roadrunner-brighthouse-Charter is a major issue.

Tracie Wren

This company took out $219. Out my account twice this past Friday. I contacted them immediately, Im still waiting on my return of my money. They dont care what the customer is going through. Or the mistake that was made, Im leaving this company. Its bad enough I have been robbed by them. But its more worse when they dont care and only say sorry. I just received a five day notice from my landlord and they dont care.

Phyllis-Marie Wiggins, PhD

Nothing good to say. Product is unreliable. Customer service is lower than the pits. Pricing is unreliable. Beware of intro offers -- the prices change on a designated date. Make sure you get EVERYTHING in writing and test your system BEFORE the tech leaves. My tech didnt have any idea what he was doing even as he was being coached on the phone. Product NEVER worked. They wouldnt come back to disconnect or repair.

Greg Smith

Time Warner was a pretty good company at first but performance of their network decreased materially in the past two years. Spectrum has not done anything to improve service, reliability or repairs and in fact have gotten worse. When I call for assistance no one can help, they simply give me a canned answers, apologize but never fix the problem.

karina guzman

Muy mala señal de interned y dan un precio y luego el bill llega de otra cantidad por eso estoy en busca de otra compania k no sea time Warner cable

MaLika Owens

Ordered cable services online, they sent me to many boxes so I had to bring them into the store. The associate had a bad attitude and made me take all boxes out myself and yelled at another customer for tapping on the tablet when signing in. Ill stick to the Mayfair location moving forward when I need in store assistance.

Philip Procter

The Time Warner Cable store is clean and well organized. While there is a wait time, it was relatively short and the person who helped me was excellent. He was friendly and knowledgeable and was able to give me the right product and explain it to me thoroughly. I really appreciated the way I was treated.

David Higgins

This location got me through the line without too much hassle but they need an equipment drop off option/area. When I just have to drop off a cable box waiting for 20 minutes while people pay their bills is a bit ridiculous. The automated bill pay kiosk was broken so that probably contributed to the delay.

Robin Watkins

You can go with uverse for almost exactly the same service of strictly internet at half the price and they do not charge for equipment ex:modem. I called 3 times and spectrum does not appear to be worried about losing customers or staying competitive with other carriers.

Scott Schoemann

one word can describe them : Worthless. We moved on June 18th, they screwed up, and set it up as a new account and not a transfer, deleted a 20 year account, the associated emails and phone number and screwed us over. And wont fix it

Justina Razo

My husband cancelled it b/c they charge too much compared to Dish. On top of it, the connection is crappy when its raining bad or snowing. The channels are better, but Dish is worthwhile b/c its not expensive and better connection.

Ruth Rose

They only want to sell you more services at outrageous prices. Customer service is a joke. It is appalling that there is really no competition in the cable market. You have one choice so they can charge whatever they want.

jamie bb

The place is kind of ghetto (mostly blacks working there too). Long wait times though they have a waiting queue system set up similar to the DMV. Overall an embarrassing presence for spectrum.

Ryan Migalla

We worked with a very friendly woman who helped us set up our cable and also had a very nice conversation with us! We didnt have to wait very long and I felt like we had really great service.

Reina Sanchez

Tuve que esperar mucho por un personal de habla hispana de lo demas todo muy bien

Art S

People who work there are true professionals and have helped me a great deal, always happy to go there. I avoid peak hours and often the wait times are minimal sometimes none ;) .

LaTasha Harper

Time Warner I feel are not for anyone but theyre selves. And theyre not understanding to todays economy. Theyre understanding towards business give up. And let you figure it out.

Stephan Inhof

Great Service from Mr Kostas. Solved my issue in about 10 minutes after I spent more than an hour and a half on the phone to the TWC call center without an adequate solution!

Justina Gomez

Ive been paying for the highest and fastest service for over a year... and the service has sucked! No connecting, buffering, restarting the modem. Were with AT&T now...

Christopher Beilfuss

They hand out used and broken equipment and tells you false answers and act like they know what they are talking about but are actually clueless to what they tell you

Norberto Vera

Very bad services in the same week I have the new service the technician visit me three. Times becose Im lost the internet signal so Im decided to disconnect

Robert Starrett

Over crowded. Takes 45 to 50 minutes to get your business conducted. Not even enough seating for those waiting. And some staff seemed useless or lazy.

Derrick Conley

They are very ghetto he they have insufficient employees to handle customers the kiosk was broke very unpleasant Nd unprofessional

Danielle Blodgett

The service is awesome. There customer service not so much. They have been rude to me several times. Otherwise good company.

Delilah Oldham

I love their services. I really enjoyed the Internet, phone service, and their wireless network. They really help me a lot.

Cassandra Smith

I HATE THEM, THEIR FRAUDS, theyre ridiculously overcharging consumers, and they dont care or arent concerned about no one