XFINITY Store by Comcast

1229 E Golf Rd, Schaumburg, IL 60173, USA

Address:	1229 E Golf Rd, Schaumburg, IL 60173, USA
Phone:	+1 800-934-6489
Site:	xfinity.com
Rating:	2.4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 12–5PM

Location

Photos 39

Reviews 4

Jonathan Asencios

Theres a few things youll need and be mentally prepared for. 1. Dont drink a lot of water or eat something heavy that will upset your stomach, prior to your visit, theres no public bathrooms 2. Bring a foldable chair, maybe a magazine or two 3. Make sure your phone is fully charged 4. A smile. Youll be in a room full of people who are either utterly upset or have mixed emotions and wish all the evil would go away 5. Everything will be ok, if not, at least you still have your health (i hope) 6. Its always a 45min wait, like restaurants. But in reality, add another 30min. Who knows, you might meet your future spouse here too! 7. This store preps you, for when you need to deal with the DMV eventually. Because in comparison, DMV is more organized and at least offer seating. So make sure to never double book Xfinity and DMV on the same week, for your own sanity If you walk into that door, following these steps, youll be ok. Remember, everyone hates their jobs. But we all have to eat and put a roof over our heads. So theres times where we have to do, what we normally would hate if it was done to you. The staff is clearly overwhelmed and they need more employees. But despite this, the employee was able to get me in and out, faster than it took me to walk to the store, from my parking spot. After clocking in a 50min wait, standing. Waiting. To exhale. If it wasnt for the guy appearing rude to people at the front desk, assisting customers to check-in (or potential customers!), I would of given this store a 5 star rating. Instead of saying "Welcome to the Xfinity Store, please ignore the big crowd of people, rest assured well try to assist you and everyone as quickly as possible!" His response was automatically "45min. 45min. 45min. 45min wait. yes i know. 45min. 45min. 45min. Look at all these people we have to help, 45min." Yes, we know your job probably sucks, maybe the DMV is hiring. If there were more seats, I would of given this a 4 star rating. But there wasnt. People were standing all over the place. Did I mention the wait was 50min? If there was a bathroom, I would of given this a 3 star rating. Considering the amount of time, youll be spending in here. You should be given a basic survival pack. Or just a simple unisex bathroom, at minimum. Someone think of the children! If it wasnt for the nice employee, I would of given this a 1 star. I wish I could remember the gentlemans name, but he was professional, courteous and overall looked like he was just doing his time and just counting down the hours until he gets to go home and forget about this place until the next morning. Kudos to you sir.

Nicole Jacobsen

I stopped into Comcast yesterday to get rid of my cable box. They asked why, I said I was moving. They said they could do a manual receipt to accept The equipment but I would still get the promo rate. I said no, I want it off my account but I want Internet. Just leave the Internet. I come home to find out I have no Internet, of course. I decided to go to the Comcast store again today and I got the most rude representative I have ever encountered. Tavo kept on asking me if I had returned a modem, I said no definitely not. I even had the receipt showing that I had returned a cable box. He kept on repeating himself, and started to raise his voice to me. Also he was yelling at me because he was going to kick me out for saying the word s**t. S**t isnt a bad word and then he kept on raising his voice making more of a scene. I told him I will not use that word, and I asked him to stop raising his voice to me since I was not raising mine. Tavo kept on saying they put three new modems on my account as of yesterday. I said there is no way there should be three on the account. Also, I didnt touch the modems yesterday so this is the fault of your rep. All I wanted was to fix my Internet. He said he couldnt without a serial number of the one I currently have. Im like it worked yesterday, and it stopped working as soon as I came to Comcast. He told me to stop putting fault, but why should I? It was your absolute fault. Plus why is there three serial numbers on my account? They should have removed the previous ones.. So again, whos fault is this? Couldnt even try to take care of me. You could have credited the account made me a little happier and then be without Internet for two days. However you have a rep yelling at me in a store full of people. This is the first time that Ive seriously meant that I want nothing to do with Comcast. You guys arent the only service providers in my area. I chose you because I knew you. The rate was fair back then, however now my Internet is $80 a month. Thats a joke. Doesnt it cost a lot more to get a new customer, rather than retain a current customer? Youre in the wrong. If I could give you 0 stars, I would.. After being a customer for 4 years, and my parents of way more than 15. Both of our families, are looking for new service.

emel kay

My friend being employee of this organization, asked me to switch from other carrier to xfinity. After my contract is over , they charge double the amount i was paying each month, from my credit card without any intimation. I called and agent said, after one year it went high and cannot be refunded the overcharge. I told them to disconnect service because i am moving. The agent offered me, as compensation , tv and internet 75Mbps at my new location. I agreed . My of modem was not working at new location. They told me to drive 9 miles to get modem. That didnot work either. I called them. They said technician will come and check without any charged on you. Tech came and connect wire from box to house. but the speed was not 75mbps. i was told for some reason the speed at this location is from 30 to 40 and need to contact comast. After couple of days i got a bill to pay past dues. When called, the agent said it was issued before the autopay date. When asked what is my bill now, i was told they put technician visits charges in the bill . It was surprise for me, because i was told no charges. They agent said he cannot do anything, cannot pull record to see what i was told, neither he can put me through supervisor . This was the worst experience i had with customer service agent.

John Faust

What a joke!!! I have been a comcast customer for over 13 years. After upgrading to X1, Got incorrect box for one of my tvs. I was told to come in to exchange it for the correct one. Place was a zoo. Absolutely no direction from the check in guy other than "type your name here" everybody coming in seemed confused as what to do next. He told everyone that it was "about a 25 minute wait " included me when asked. W . I am in the store typing this review after waiting over 45 minutes and there not even close to my number. There must me 80 people in there store waiting. The walls and windows are lined with customers. This was the closest service center to me and it was 20 miles from my house . People are angry walking out and complaining. Handicap people are standing because there are no chairs. I though perhaps I had came in to the secretary of state building where you would expect this ! Never again! Figured i would just drop off the other box and deal with them later on the phone but you cant. They will not let you drop off your equipment and leave. You must see an agent but you can drop it off at a ups facility. Makes no sense. Wish Google allowed you to display photos. The photo would say it all. I am tucked in a corner and can not see to the other side of the store.