Arizona Firestone

320 S Arizona Ave, Chandler, AZ 85225, USA

Address:	320 S Arizona Ave, Chandler, AZ 85225, USA
Phone:	+1 480-963-1120
Site:	arizonafirestone.com
Rating:	4.2
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed

Location

Photos 23

Reviews 7

Paul Robbins

Came in for a battery replacement, Left with a shorted out radio. My battery was old and needed replaced. I went into this store after calling ahead to make sure they were able to do the replacement (the quarter panel had to be removed to access the battery). They said yes, promptly were able to get me in for service and all was well. At the end, i went to leave and noticed no power to the radio at all. After questioning about it, they checked the fuses and then said nothing was wrong and i could pay 130 bucks to have the dash taken off to check the fuse in the radio. I refused and attempted to contact corporate to find out it is locally owned and they could do nothing to help me. I call back and they refuse to give me the owner’s number, but if i could drop it off they would take a look at it to try and rectify the issue. Hours later they call saying the radio just flat out was shorted and there was nothing they could do for me since changing said battery had no way caused it to get shorted out. Taking off the panel and wheel well cover to access the battery they also broke the plastic around one of the bolts (guessing they couldnt remove the bolt properly.) Nothing was done about it when i got it back or when i mentioned it to them. Just hoping my situation doesnt happen to another unsuspecting person. Sadly this is the first and last time Ill take my business to a Firestone.

Paul Rodriguez

I called and scheduled a 9 am appointment with the receptionist Kayla. 10 am rolled by and my truck still was not looked at so I asked the supervisor on duty what the hold up was and he informed me that they dont make appointments on Saturdays. He proceeded to inform Kayla of the mistake in which she replied another supervisor told her that they do. the supervisor then said I was next in line. I waited until 10:30 and again asked what the hold up was. the supervisor said they were "understaffed" and sent someone to look at my tires. They then informed me that they dont carry my brand of tires therefore couldnt pro-rate the tires. I asked if this was a Firestone Tire why they wouldnt carry a Firestone brand. he then proceeded to tell me they were a privately owned Firestone and that I needed to go to a corporate store to find my tire. This was a waste of 2 hours of my work day that I couldnt get back all due to a lack of organization and communication. Needless to say I will never return to a Firestone again I went to Discount tire and bought 4 brand new tires and was back on the road in the time it took Firestone to even take a look at my vehicle.

Don C

After being shipped away from the shop with a faulty alignment, I was informed that "I" had improperly tightened a bolt on top of left off a cotter pin from a tie rod end. When I returned to the shop my tie rod was hanging on by threads because of an improper install by their techs which could have resulted in my death. I was treated with nothing but disrespect from the moment I returned to the shop and blamed repeatedly for the bad work their tech did. On top of the tie rod, I had asked him to fix a bolt on the rear shocks and have it installed properly, his solution was to ghetto rig it with washers. After paying another shop to fix the mess ups at Firestone and inspect my front end for damage my vehicle is safely back on the road. EVEN IF I had somehow both not tightened the bolt or installed a cotter pin, this issue should have been addressed while the alignment was being performed, do you not look at a front suspension while its in your face and you are adjusting it? So after nearly dying, and having my vehicle torn up, I was laughed at, spoken over, and disrespected.

Paul Madonia Jr

I highly recommend this Firestone location. Andy (shop mgr) and his team are very honest, fair and ethical. We ran into some serious issues with our van on a trip down to the valley (from Northern Az) to visit family on Fathers Day. Unfortunately, it was a Sunday afternoon and most shops were closed plus the valley temperatures were close to 120 degrees. Also, we have a medically fragile child so the heat was very dangerous for him. I must say Andy went above and beyond the call of duty: He made sure that my family had plenty of fluids and air conditioning He made arrangements for a car rental just in case they couldnt solve the problem so we could still visit family and arrive back home safely. His team was fully booked, so he personally checked our vehicle and made sure that our vehicle was safe to drive back home. Thank you very much Andy and the Arizona Ave. Firestone team!

Randy Wilson

I was very disappointed with the service my 80 year old parents received at this location last week. Just prior to this visit to Firestone, they had their vehicle serviced at San Tan Ford and were told their battery needed to be replaced. This was a surprise since it was a new battery, an Interstate (5 year warranty) they had just purchased at Firestone in March 2017. San Tan Ford recommended that they speak to Firestone about the problem. When they went to Firestone, they were told the battery was fine and they wouldnt replace it. Just to make sure there wasnt an error, I had them go to Auto Zone to have it checked. Auto Zone also tested the battery and said it needed to be replaced. I instructed them to go ahead and have the battery replaced at a different location. Very disappointed with this treatment. It caused them allot of stress and anxiety.

Desiree J

I came in near closing to get my battery checked out and they took it back right away. They arent linked to the other Chandler location so they were unable to pull up my information which is kind of lame but whatever. Anyway, my car battery was purchased from a Firestone in California like two years ago and I was originally told I would need to provide the warranty paperwork because they cant link to those Firestones either. They checked the battery and were able to find a battery sticker so they went ahead and honored the California warranty without making me dig to find the paperwork. Awesome! I loved that they didnt try to upsell me in any way or condecend to me as I often get as a woman in an auto shop. I was in and out. Im definitely coming back for future services.

Cam Fjell

I have been going to Firestone for a few years. We were referred there by my sister who always had great things to say about them. I ran into a transmission problem that Firestone couldnt fix (I have a Saturn with a funny transmission) so I unfortunately had to take my car to another place and I am not getting the best service there. It just makes me really appreciate the quality service that Firestone has always shown us. I will recommend them over and over again! It is hard to find trustworthy mechanics these days but you can feel confident that you are getting great service here (They have turned me away for what I thought would have been expensive repairs and told me that it was something very minor.) Thanks Firestone!