Darrels Drain Cleaning

Address:	4511 N 17th Dr, Phoenix, AZ 85015, USA
Phone:	+1 602-402-3727
Site:	phxdraincleaning.com
Rating:	4.3
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed

Location

Photos 9

Reviews 11

D Astrain

At around 6am in the morning all of our bathroom drains overflowed....no toilets or showers. I called a few drain cleaners and Darrels could get there the earliest. The tech showed up and was polite and friendly. I explained my issue, he glanced at one of the bathrooms and said he knew what the issue was. He then went and started cleaning the main drain. About half way through he asked me to flush the toilets, I did and told them that there were bubbles coming up (in my limited plumbing experience that usually means that it is going to clog). He went back and snaked some more, then he came inside and said he was done. I went and flushed (he never walked back into the bathrooms) and again told him there were bubbles. He said that there may be bubbles for a while until everything flows through the pipe. I paid him $100 and he left. There was very little activity in the bathrooms all day other than an occasional flush. At 6pm the very same evening, my daughter takes a quick shower and glug glug glug not only is everything clogged again, it was WORSE than this morning. We called Darrels immediately and were informed that they only work from 8am-4pm, their business hours, they would be out at 8am the next morning. We asked if they could make an exception so that we did not have to go through the evening with no toilets and they said no. I called the other drain cleaners and one was out within the hour. He thoroughly checked all of the drains in all of the bathrooms because he was concerned that the main drain had just been cleaned and yet we still had clogs. He determined it was the main drain, went out and snaked it and within 30 mins all drains were cleared. He offered us a 15 day warranty and charged us $99. I called Darrels to cancel the next day service and told them that since they did not clear our drains I would not pay the $100, but only $50 since their tech did come out. They refused and said that they would give me a $25 refund and said that since I did not let them make it right. It my mind, if they truly wanted to make it right they would come out and fix it and not make us wait 14 hours....after a heated conversation where Darrel started yelling at me, claiming fraud and throwing insults (I said there were 5 adults in this house who need a bathroom - our 3 college kids live at home - by saying it wasnt his fault I was running an old folks home out of our house). Anyway he started yelling at me and sputtering so that I couldnt understand a word he said, when he stopped I asked if he was done and HE HUNG UP ON ME!!! Needless to say, I would not recommend Darrels to my family or friends. Which stinks because I like using the smaller, local businesses but when the service they provide is sub-par (which includes their 8-4pm hours, my bank is open more), they charge more, AND then start yelling at you when you have complaints, well thats when I go to the bigger guys who will give me the service I expect and deserve. If I yelled at someone at work the way he yelled at me I wouldnt have a job for long....

ian s

Called them about clogged up drain and explained everything over the phone, they said everything will get taken care of for 85$ It took them 1 day to come in, they didnt clean the right drain, everything was stilled clogged up on Friday evening. I had to pay twice the money for Emergency service to another company to do the job right. Week after they started calling me while I was at work threatening that unless I pay them for wasting everyones time right away they will keep calling me and give away my personal information. They have been calling to my work ever since.

Amina Namaoui

We were very pleased with Darells services, we had an emergency with our pool and got an appointment in less than 24h, he came on time early morning and was very quick, very efficient. He found our cleanout (that we had been looking for during the past 2 months) in 15mn. we asked him at the end if he had the recording of our sewer lines and he said he didnt record, but nicely suggested to do it and we really appreciated it. Price wise, I shopped around and Darells had the best price compared to other cleanout locators.

Madeleine Ramaiah

That was the fastest answer to a service call I can remember. The phone call was answered immediately, Darrel showed up within some 20 minutes, fixed the problem within 30 minutes, and his fees were more than reasonable. Moreover, he thoroughly explained the source of our problem and how to avoid it in the future. And that with a lot of technical information, anecdotes, humor, and a very pleasant demeanor. Overall an excellent service and an enjoyable encounter.

Hedger Smith

I saw the company vehicle recklessly cutting off other vehicles in an intersection with total disregard for the safery of other people. If this is the type of regard this guy has for the safety of other people. I suggest that you do NOT use this company. Just friendly advise from a person who does care about other people and has served over 20 years protecting others from people such as this. Unfortunately I was not on duty when i observed his careless act.

Topher Speth

Darrel went above and beyond in cleaning my drain. Service was prompt and friendly. As he was snaking the drain, he also surveyed my entire sink plumbing setup, made some improvements to the work I had done, and offered suggestions on specific care for my old plumbing. I was expecting someone to come, snake the drain and leave. Darrel really exceeded these expectations.

brandon williams

Great company for a simple drain cleaning even better for electroncic leak detection .if you want a truley honest opinion about your plumbing from a guy with years of experience give them a call he doesnt fix any plumbing issues so he has no vested intrest . This is a great way to get a service you need and an opinion you can count on . Thanx for the years of service ..

Chris Herb

Darrel came out today to take care of our plugged sewer line. Darrel was prompt and knowledgeable. He diagnosed our problem quickly and was able to resolve it for us at the same visit. He is professional and courteous and his prices are very reasonable. I highly recommend him and would use him again.

Kenneth Wade

Darrel is an expert at locating an under the slab pipe leak. He is fast, honest and hell give you the best advise for your issue. He calls back after and answers the customers questions. I hope I dont have another leak but if I do Darrel is the guy I will call. Thanks Darrel! Ken

Ray Emerson

I had an issue with the drains backing up at one of our rentals, so I Called Darrels Drain Cleaning and the issue was resolved within 25 minutes of his arrival, and it only cost $75 inclusive. Now, in 2017 thats true value for money! Highly recommended

Crystal Priorello

I would give NO STARS if it were allowed. I hired Darryl for a plumbing scope and paid him at the time of service. He never provided a report as promised and never sent a refund as promised. Avoid him unless you want to get ripped off, like I did.