First Class Moving & Storage

22230 N Black Canyon Hwy, Phoenix, AZ 85027, USA

Address:	22230 N Black Canyon Hwy, Phoenix, AZ 85027, USA
Phone:	+1 602-696-0048
Site:	firstclassmoving.com
Rating:	3.4

Location

Photos 9

Reviews 7

David Roff

They should change the name to Worst Class Moving & Storage. Use them at your own risk - these guys are horrible. Chris (the owners brother, I believe) came out to give me an estimate and we booked him based upon that quote. We wound up getting rid of most of the large furniture items that his crew was initially supposed to move for us, deciding instead to buy new and have the new items delivered directly to our new home. This should have saved a ton of space in the truck. Instead, their crew brought a truck that was already packed with huge moving boxes (not ours and not for us), couldnt fit in all of our items, then told me theyd have to charge more if I wanted them to get the rest. This forced me to rent a moving van myself and haul the rest of my items for an extra $100. Also, though boxes were labeled with what room to put them in, the crew supervisor (Carl - a real piece of work) had his crew just dump a bunch of things where ever they felt like. I had kitchen pantry and bedroom boxes sitting in my side yard, boxes labeled for the living room taken upstairs... just a mess. Also, though I had some boxes marked as extremely fragile, these jerks paid no regard at all and placed such boxes on the very bottom of their disorderly piles that they placed in my garage, causing a bunch of irreplaceable items to get damaged. Lets also not forget that a pair of safes and several boxes of power tools came up missing, too. Throughout the move, Carl (the crew supervisor) kept swearing and harassing his crew, making it a very uncomfortable environment. He also kept trying to sell me some chandelier, which struck me as very inappropriate. Also, do not expect a crew or truck that even resembles an actual company. They rolled up in budget rental truck with their rag tag crew wearing motley clothing, not even shirts that said their company name. When I called to report my concerns to Chris, he laughed at me, said that theyre not responsible for lost items, and was just all around a real bozo. I asked for the owner to call me and of course that never happened, either. First Class Moving & Storage is the absolute worst. I hired movers to simplify my move. Instead, I wound up with a very expensive headache and a lot of extra work that I should not have had to do.

Audra Krell

**Worst part: we still have someone elses boxes/items from August. This companys been notified in writing twice, & have never bothered to get the items.** In order to not be scammed,look at the "not recommended reviews" on their Yelp page as well as the BBB, they have claims and bad reviews there, with the exact same nightmare as ours. Chris came and gave an estimate and references to call, which we did. It must be fake, because they were very good references w/no problems. We were moving from a 5000sq foot home and Chris estimated everything to be moved. We donated a 14 ft truckload of furniture & clothes before our move. Still, our estimate was 7 hours, one truckload and $1000 OVER the in home estimate. Our household was not stored in an AC unit, as multiple items melted and soaked boxes, destroying items in surrounding boxes. We had vast damage to wood furniture and antique piano was gouged in a 4 foot area. Our dining table was pried in half and our mattress drug on the ground in front of us and stored in the unit completely unwrapped. We were told to get estimates for damage, 9 weeks later received check for $120 saying we hadnt opted for additional insurance. Why would they need estimates then? After receiving full payment, they kept $3000 of our furniture for 3 more days. The movers went and did other moving jobs on our move-out and move-in day. This company dodges phone calls, doesnt return messages and plays all kinds of unethical games. Avoid at all cost.

Patti Rogers

Ive used First Class multiple times over the years, and Ive always had an excellent experience. My most recent move was in March. It was a complicated move, because I wasnt able to move directly into my new house from the apartment I was renting, which came as a bit of a surprise. Moving is never easy, but everyone at First Class - from the owner to the guys moving boxes - are super-helpful and come up with creative solutions to every issue that comes up. With no notice, I was able to store basically everything I owned at First Class for the few days before I was able to sign my new lease and actually move into my new place. From day one, the day of the estimate for the move, to the day I finally had a place to move my stuff into, everyone I interacted with was on time and 100% professional. I will ALWAYS use First Class when I move.

Kara Wake

Chris came over to the house and gave us an estimate for our house after we packed like half of our stuff. He was on time and professional when discussing the process. The movers arrived at 8 oclock sharp. The movers were nice and professional as they moved all our stuff in a strategical way. They also assisted in certain items that we wanted to move within our cars. It took one and half trucks for us to move all of our stuff. The movers ensured to ask where most items that were not labeled go. They did NOT break any of our items and ensured the safety of each box and item within their trailer. Chris and his movers stayed within the estimate and we are extremely satisfied with the moving company. Would recommend this moving company to others and utilize them for my next move. Thank you so much First Class Moving and Storage.

Ginny Mote

I am writing a review for a friend who just used this company. They are unable to write a review because their computer NEVER showed up at their new residence. A box with a computer, kindle, and important receipts never made it. HHMMM you say....Chris says" I swear the box it there" and Chris talked non-stop very defensively. No help finding a solution. Oh wait, he did say, "you signed off on an empty truck" Really? Of course if someone was "misplacing" these items, do you think they would put them on the truck? NEVER will I use this company or recommend them.

Shannon Chapman

I used First Class Moving & Storage to move my townhouse into storage and then again from storage to my new house. Everything was so easy! The estimate came in right on target. I was a little worried about storage but my furniture came back without any damage. The guys were professional and went the extra mile. They were patient when I moved my living room furniture 2 different times to see what would fit in my new room. They were referred to me by my realtor & I couldnt be happier.

Alan Otlo

I have moved many times over the past 5 years and always had a moving company do this for me. First Class Moving &storage are top notch people. First off Chris was always there to answer my questions and was always available when I called. Vinny, Clarence and Jason were friendly and professional. Most off all the were quick to get the job done and prided themselves on taking care of my belongings. A big thank you for the peace of mind in moving my stuff!!