Just Brakes #66

4737 E Union Hills Dr, Phoenix, AZ 85050, USA

Address:	4737 E Union Hills Dr, Phoenix, AZ 85050, USA
Phone:	+1 602-404-8818
Site:	justbrakes.com
Rating:	3.1
Working:	7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6PM 10AM–5PM

Location

Photos 42

Reviews 10

Ashutosh Sharma

I had 2010 Toyota Camry with around 50.5K miles on it. Went for brakes inspection and replacement(if needed) during 2nd week of July. Owner is smart in terms of talking with the people and he can figure out that i had recently relocated from chicagoland to Phoenix Area. He told me that all my rotors needs to be replaced as well as all the brake pads. Overall it was coming out to be around $725 which has included shop supplies of $35(total ripoff). Later when i said that i dont want to do that - he came down to around $602 with only the front rotors to be changed and back rotors to be resurfaced. I said - let me get the rotors as my autozone account had some money into it. He refused and said its not possible-I may not get discount. Then he tried to trap me further by saying he can provide another $50 discount if i get it done today or tomorrow. I can figure out there were only one more car for repair and only one labor(mechanic). I walked out of the shop and went to the nearby Brakes Plus. Gentleman at the front desk was honest enough to tell me that in general rotors need not be changed before 100K miles. Later I took the appointment at brakesplus. They did the inspection too and told me only the front brake pads needs to be replaced with rotors being resurfaced. Got everything done in less than $250. So essentially just brakes was ripping me off by almost $300+. Beware - always take the second opinion.

Anonymous User

Theres a common thread with all the negative reviews. If you read through each of them youll find that either the people are trying to use coupons and dont take the time to read the fine print or they are just inexperienced and lack the knowledge to understand their situation and/or diagnosis. I am currently sitting in their waiting area and so far I have had a very good experience. They are polite and eager to help. Their pricing is very competitive with other shops in the area. I had a "REALISTIC" idea of what Id be paying before coming in for a "COMPLETE" brake job. Their price was spot on with my expectations. For you people who are trying to use coupons you need to realize that the purpose of a coupon is to get your attention and get you in the door. This same is true for every single business that uses coupons whether it be a grocery store, a swimming pool service or an automotive repair company. Its all psychology.

Anonymous User

New Manangement is very honest and helpful. We live really close to this place and have taken both our cars there over the past year. We question some of the things we were told we needed to have done in the past, so when our cars rotors starting feeling wobbly again, we were concerned since we had them turned a year ago when we had new brake pads put on. I took it in and Jacob the new manager was very helpful and friendly. They checked out the car, agreed that there was some warping in the rotors, so they turned them and cleaned them up... all under warranty so there was NO CHARGE! Jacob was very knowledgeable and honest about what to expect as far as future needs for the car. Thank you Jacob!

123bigred

They will put the cheapest brake pads that squeal...they dont use the proper ones...they use most inexpensive pads to make more profit at your expense. After getting into an argument with them they left a bolt off of one of the brake calipers..so the first time I put it in reveres It made a huge scrapping sound...THEY LEFT ONE OF MY CALIPERS HANGING ON WITH ONE BOLT!!! AS REVENGE becuase of the argument they got into with me becuase they did not want to honor there warranty. They dont like to absorb the costs of doing warranty repair work!!!! I was really mad!!! If somebody were to get injured or worst...that could be manslaughter!! Believe me they left that bolt off intentionally!!!

Anonymous User

Brought my car in for new brake pads. They always advertise the brake replacement to be $99.99 for all 4 brakes and shoes. The service advisor (Ted) tried to sell me over $400 worth of repair on my brakes. He was very courteous at first but was extremely rude after I declined the service. I did end up getting a basic pad replacements for rear brakes (around $90). I would have taken my car elsewhere but I urgently needed new pads. Brakes ended up making plenty of squealing noise after two weeks. It was fixed elsewhere. A friend of mine recommended me to always take my car to a full auto body shop, not to places like this.

James Guymon

Waited 1.5 hours for diagnosis, then I was told my alignment was jacked, needed new brake fluid, and...a bunch of other stuff. Was going to be over a thousand. Decided to get a second opinion. I went to Network Brakes and Alignment on Cave Creek and was told my alignment was great and that my suspension was just fine. Went to Sun Devil Auto on Tatum and Bell and was told my brake fluid was fine and that my brakes were fine. $20 of an oil change, no charge for anything else from either of those shops. Much less than $1000. Needless to say, wont be going back to Just Brakes.

K P

I recently had to take my Mazda in for brake service. Just Brakes gave me the best price. After taking the car apart, there were other issues that arose. At the time I couldnt afford all the work that needed to be taken care of. I was on a limited budget and they were able to compromise to get the essentials done. I have had my new brakes for over a month now with no problems at all. I was very pleased by the courteous, professional service by Just Brakes. I would definitely recommend them and go back to them in the future for other needs.

Kayla Hrabak

We had the best experience! Kasey was awesome and took excellent care of us. Kasey and his team went above and beyond to stay open late and make a special trip to buy additional parts in order to put new brakes on our Tahoe. They also recognized our Veterans license place and gave us a military discount. We truly appreciate them going the extra mile to ensure our brakes were taken care of before a family trip with our 9 month old baby to northern Arizona.

Adrian Paull

You had one job guys! By definition you are "Just Brakes". You fitted the wrong parts, when the discs warped you agreed to repair but needed me to contribute towards your rework of the bad job and then the brakes failed again. I ended up taking the vehicle to my local automotive repair shop and they told me youd fitted the wrong parts (again) - I paid for them to repair the vehicle properly and will never return to Just Brakes! You had one job guys!

Lisa Crawford

Most horrible experience ever! Just take it somewhere else! Be prepared to leave your car for days for a simple brake pad change. Not only the delay for repairs, when I got the car back it was making horrible noise and was not repaired right! Called to speak with general manager who begged me to bring car back to fix it ...another 2 days for brakes! Come on! Its only a Honda. Take my advice this is not a professional or reliable business.