Caliber Collision

15450 N 84th St, Scottsdale, AZ 85260, USA

Address:	15450 N 84th St, Scottsdale, AZ 85260, USA
Phone:	+1 480-609-9119
Site:	calibercollision.com
Rating:	3.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 9AM–12PM Closed

Location

Photos 16

Reviews 5

Bailey Young

BY FAR WORST EXPERIENCE I’VE EVER HAD. I was in a car accident on February 12th. I immediately called Allstate and my agent recommended taking my car to Caliber Collision. He said that sales reps come into his office and mention that they will cover a rental car for the duration of the fix. Later, Caliber called me saying they would only cover 3 days of rental (a whooping $75). In a bind, I agreed and was quoted 3 weeks for my car to be fixed. At 3 weeks Bernie called me and pushed it to 4. Then another call pushing it to 4.5 weeks. At this point I’m getting excuse after excuse as to why my car is not done yet and a long list of work to be done. I then involve my insurance as they are equally unsatisfied with the time. Flash-forward and it is now taking 6 weeks to finish my car (March 25th) and guess what? It’s STILL NOT DONE. Here we are into 7 weeks. I was quoted Wednesday. On Wednesday they call and say Thursday. On Thursday they call and say Friday. On Friday they call and say 5pm Friday (note: the close of business is 530pm). Finally Gill calls and says he got approval for a few extra days of rental car coverage. 10 days. A total of $250 off. WOW. The worst part of this entire situation was the very obvious lack of customer care or concern. Besides for an early-on phone call Bernie the only time I ever talked to Caliber is when I called Allstate and they called the shop insisting they give me an update. I did not receive regular updates, I was not told of the delays in a timely matter. In fact, I even returned my rental car TWICE as the shop told me they would have my car done on a certain day. The third time I decided to keep it, and that was a good move on my part because they pushed the date back AGAIN. To recap: - I was quoted 3 weeks to have to have the car fixed and ultimately it took 7 weeks. Over TWICE the TIME quoted. - My only compensation for the extra rental car expense I’ve had is $250 of a $1,225 bill. - Here we are 7 weeks done and I have yet to receive an apology from anyone. Here’s the thing: I can understand a delay in a car getting fixed. Parts require shipping and sometimes and things need to be replaced in order. If the shop would have been up front with the delays, called me with updates, and worked with me to get things done quickly maybe I wouldn’t be so furious. A little customer service goes along way. And let me tell you: Calber Collision knows NOTHING about customer service, and nothing about a timely repair. I WILL NEVER USE OR RECOMMEND THIS SHOP AGAIN, and you shouldn’t either.

M Slaughter

I was recently the victim of a fender-bender, causing damage to the driver-side door of my Nissan Rogue. The door needed to be replaced…YIKES! MetLife provided 3 options for collision centers in my area within their “Car Care” network to expedite the repair process. I didn’t even have to hear the other 2 options. Caliber Collision has a fantastic reputation within my family and around the valley, and I immediately knew which shop to choose. I received a warm welcoming from Cami upon arrival to the shop. Having never been in an accident, I needed a lot of hand-holding through the process. Jerry Castellano provided the absolute best service I could imagine. He took the time to “dummy proof” his explanations for me, and took the time to help me understand what to expect throughout the process. I must speak to the impeccable follow-up provided by Jerry. The parts needed to fix my door were coming in under quality and my insurance would not authorize a brand new door. This resulted in unavoidable delays, but Jerry did a fantastic job keeping me updated and informed every step of the way. I appreciate the time taken to make sure everything about the service provided was that of an A+ shop. The quality of the service provided is more important to me than a day or two delay, and it was apparent that this was equally as important to Jerry. It is obvious that Caliber Collision of Scottsdale has found a gem in Jerry Castellano. He made me feel like my car was the only one he cared about every time he called with an update. Jerry even stayed late on a Friday to make sure he was there when I picked up my vehicle as a final “thank you” for my patience during the delay (completely the fault of my insurance and NOT Caliber). I hope that the unthinkable never happens to anyone, but if it does, they’ll be in great hands with the top-quality staff at Caliber of Scottsdale.

Daniel Carroll

Incompetence. Brought my car here for a front right crash. Was told that it would take about ten days. After tear down I was told that it was going to take twelve days, which I though was excessive. I received daily updates for the next 11 days saying everything was on schedule. Got a call that evening informing me that the painting was complete and that assembly would be completed the next afternoon. On the next day when it was supposed to be done, I got a call informing me that it was going to take six more days. No explanation except that I should be happy they were taking the time to repair it properly. No communications from Caliber for the next six days. Later investigation revealed that they forgot to send the wheel out for refinishing. When they got the wheel back, they realized they forgot to order a tire, which took two days to get in. Having not received a call to pick up the car on the new completion date, I called just before close to inquire if the car was ready. This time the problem was the bulbs for the involved lights. No bulbs were order. Thankfully, a service tech went out and got the bulbs. He stayed after close so I could pick up my car. Bottom line is that Calibers incompetence in managing this repair cost me $422 in additional car rental fees. I wont be recommending this repair facility to anyone. Nice tech, but they cant manage a repair.

Daniel Thomas

I had a great experience at this shop. Some fool rear ended my NEW Civic and crushed the the back of it. I was pushed into the car in front of me and had front end damage as well. Working with Jerry was a pleasure. He understood my situation and could tell I was concerned about the outcome. He mentioned I could come in at any time and visually inspect the work being done. He kept me updated and answered all my questions. On the first update he recommended coming in now to see the progress. At that point all the damaged parts were off and all the new parts had arrived at the shop. I got to inspect everything and take pictures. He went over everything, it was great! They finished a head of time and I cant tell it was ever in an accident! I could tell Jerry loves, or at least really likes, his job. Which means most likely his company treats him well. Which most likely means caliber collision is a good company and attracts good employees. I think it shows. Thanks Jerry and all the employees whom helped with my car and my experience!

Taylor Burrows

Thanks to a glorious drunk driver on new years, my car had to visit this shop. I had sent a car to a caliber in California (thanks reckless people) in the past and decided to use it again. They gave me a quote, worked with my insurance company, and I went on my way with a rental car. Now my car was supposed to be done after a couple weeks, but some additional work had to be done so it was delayed a bit. Then the guys they contract to do the windows broke my rear window. So it got delayed a bit more. When I finally got my car back a month after I had given it to them I had a couple of new scratches in my back right window and some neat thick glue residue caked the inside of the cars support structures. Eventually when the Arizona heat starts heating up my car too many times that tint is gonna be the first to warp. Although, one of the supervisors in charge (John) of my car was very gracious and, of course, gave a lifetime guarantee of the work performed.