Fantastic Sams Cut & Color

13980 W Bell Rd #15, Surprise, AZ 85374, USA

Address:	13980 W Bell Rd #15, Surprise, AZ 85374, USA
Phone:	+1 623-544-5290
Site:	fantasticsams.com
Rating:	3.1
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 11AM–5PM

Location

Photos 24

Reviews 4

Sofia Echaluse

My hair was wavy-40 long w/picture in hand of what I wanted, went to FantasticSam@13980 W Bell Rd#15,SurpriseAZ, to trim, perm & color my hair burgundy. An inexperienced 18yr girl/Robin damaged my hair permanently. I end up w/NO curls, uneven cut & looked like Ronald McDonald mom, my hair was bright red/orange. I immediately complaint to Monica/owner, she claimed would fix my color asap, she mixed 2 other colors, applied it, but my hair came out orange/brown, NOT burgundy as I’ve asked & paid for. By then, I had been there 6hrs. Monica knew my dissatisfaction & offered me to return in 2 weeks to re-treat & re-do my perm for free, as "she would personally take care of me". It wasnt until after Ive agreed & have paid for, that she revealed to me Robin had no experience on color or perms & had just graduated from beauty school 2 weeks prior. 2 days later, my hair felt like chewed gum, I began loosing balls of hair, and slipped off just by passing my hands through it. Without waiting the 2 weeks, I returned to see Monica & demanded a refund. Monica is a con that brain washes clients, she said "not to worry, my hair would go back to normal, my hair needed time to relax from the perm/chemicals", she would say anything to avoid refunds. She suggested I return in 1 month, even set my apt. with/her. I continue to loss hair, spots of boldness over my head became noticeable, Ive cried daily, I was angry & upset for allowing them to ruined my hair, but regardless of my calls to her, she always gave me B.S. One month later, I showed up to my appt, coincidently Monica was on vacation, I was told another girl was assigned to do my perm, as soon after she washed my hair, the girl stopped to make a call? returned to my chair & handed me the phone saying the owner wanted to talk to me, at that time Monica stated her employee reported to her that my hair was extremely damaged & exposing it to a 2nd perm would be drastic. Again, Monica asked me to return in 1 month, as she would personally take care of me, so another apt. was set w/Monica. The 2nd month pass by, I returned and guess what?.. Monica is on vacation again, being that only Robin & another girl were there, I refused for either one to touch my hair. I asked when was Monica returning from vacation, both claimed they didnt know, having no choice, I left. Next day I called Monica again, I was told she was still on vacation. I then asked my husband call pretending to be a client needing a hair cut w/Monica, he was given an appt w/Monica within in 1hr. My husband & I showed up, Monica pretended not knowing who I was, as soon as I said I want my money back, she made us wait for 40min. Once 2 clients left the place, very rudely approached us and had the audacity to belittled me in front of my husband & her employees, literately began to diagnose me as if she was a physician, and stated to me: "youre losing hair due to age, lack of hormones, a possible illness, decease or even perhaps due to medication you may be taking, you shouldn’t blame us for losing your hair". By then, Im ready to tell her off, but without giving her another chance to continue insulting me. I clearly demanded my money back, $280 for the hair cut, color & perm, $50 on tips & $60 on product I purchased, total=$390. Giving me all excuses, insisted to attempt convincing me to return to re-do my perm, the color, treatment etc. I simply said "I want nothing with you", if you don’t refund my money now, Ill see an attorney, Ill report you, your business & your personnel to the Better Business Bureau & the Consumer Affair, as youre ripping off clients and intimidate them to be affraid to speak up". As soon I said that, she said she needed to make a call, went to the back & returned to the counter with a Chase personal check, made out payable to me for $440.07 including taxes. I took picture of the check & went directly to Chase to cash it before she could cancel it. This was my WORST experience ever!! ~Damn you Monica@Fantastic Sams~shut business down~go to hell and sale tacos there instead~

Valentin Mallorca

Monica Vacatello, is the inexperienced business owner of this facility for under a year. The majority of her clientele was stollen from the former Fantastic Sams where she worked at. Monica, does not have experience herself as a business owner, on professional hair styling, color or perms, and refuses to learn or to correct the mistakes and damages constantly made by herself and her inexperienced personnel. Monica specializes strictly on short cuts for Senior Citizens, as according to her own statement "senior citizens are the customers that complaints the least, besides they pay with a coupon". All the personnel Monica ever has hired since she opened up Fantastic Sams at 13980 W Bell Rd #15, are deficient, irresponsible, unreliable, inexperienced, only 1 of them and Monica graduated from an actual hair cutting school and not from a very reliable one. Most girls that work there dont even have 6 months of experience, theyre young, high school drop outs, and have no goals to attend a "real or reliable beauty school", so Monica allows them to practice there without experienced supervision from anyone, not even her own supervision, as she hardly has experience and/or the knowledge. Basically, Monica Vacatello lets her employees practice to cut hair on the clientele. WE, the clientele are being used by Monica and her employees as their guinea pigs. Monica shouldnt be in business of hair styling, color or perms. MONICA misuses her business license to cheat, rip off people and to damage peoples hair. Absolutely no stars from us for Monica Vacatello.

Huda Clemens

The worst haircut in my life! I was in tears today! I went in for a trim and add layers. The lady chopped off a big chunk in the front, lost about 5 inches of my hair and it was not layered it was all choppy. I went back and asked for my money back so I can fix my hair somewhere else, but they offered for the owner to come and fix it. She agreed it was a horrible hair cut and her dresser should have never used a razor to make the layers. She tried her best to fix it but still not great because she didnt want to make it any shorter. Never go there for an adult haircut and do not let the lady with the short blond hair cut your hair. I think her name was Nancy. The owner however was nice enough to come to the salon on her day off to fix my hair. This is the location by Kohls.

DelOtroLadoDe LaLUNA

Im absolutely amazed, as to all the bad reviews read on this particular Fantastic Sams. If we would had read them before, my wife and daughter wouldnt had experience damage on their hair, as pretty much they experienced the very same thing. They both went for a trim, color & perm and end up with badly damaged hair. Sadly, the only different is that neither my wife or daughter were able to get their money back. This woman, Monica is an awful business person, and for what I know, is like she has a business license to rip off people. She shouldnt be in business at all. No stars for Monica, owner of Fantastic Sams located at 13980 W Bell Rd #15, Surprise, AZ 85374