Cox Communications Tucson
| Address: | 1440 E 15th St, Tucson, AZ 85719, USA |
| Phone: | +1 520-338-2732 |
| Site: | cox.com |
| Rating: | 2 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed |
Location
Photos 4
Reviews 7
DA
Damian Watson
I received a returned payment fee on my autopay account. I chatted to a representative online and they were completely unhelpful. They said there was nothing they could do on their end without a reason. I have a completely spotless credit history, have never missed a single payment, and still nothing they could do. I was told to call my bank, which I did, and they said what Cox has on record was "Out of date", yet somehow Cox was able to charge me the month before this for this payment and the month before and so on. Nothing on Chases end has changed. My card number is still the same, with the same expiration date. I wouldnt be here leaving this review had I talked to a representative that was even the slightest bit helpful. This strategy is a good way to lose loyal customers that have a track record of timely payments. Helping resolve these matters with some leniency and understanding goes a long way in building a good customer base with positive reviews. Now I have to go in to the Cox Solutions Store and state my claim to try and reverse these fees. Although the customer service at the store in my past experiences is slightly better than the representative that I talked to online, its just a huge inconvenience to go with my work schedule and coming up on the holidays. I wish their online support staff was any degree of helpful for resolving billing issues. Ive never had such a bad experience with any company Ive dealt with.
JE
Jeremy Frumkin
If I could give their technical support 0 stars, I would. I have been having consistent internet problems for a month now, and while I appreciate that the specific issue is difficult to troubleshoot, what I find incomprehensible is the complete lack of their support system to provide any follow-up. Tickets are closed without agreed-on follow-up actions happening, they do not contact the customer to validate (or not) if the problem is fixed, they do not follow-through on any next steps, and they do no document in their system any of the details. If I had not kept extensive notes throughout, Im certain I would be doing basic troubleshooting for the 5th time. There is no communication between their phone support and their maintenance departments, to the point that the person you get on the phone cannot see any details in a maintenance ticket. I have been on the phone with four different Tier 2 support staff, on four different occasions, and all four have failed to follow-up on the problem. If there was any other single provider in my area that provided high-speed internet access, I would move to them in a heartbeat. Youve heard of the poor service comcast provides? This is worse.
A
Anonymous User
Recently, (10 minutes ago), I called in for assistance regarding the outage we experienced. Apparently the lines were down and there was no eta as to when they would be up. I asked the representative if she could have all calls forwarded to my cell phone so that I would not lose any business. She simply told me to just dial *72 and the number I wanted to the calls forwarded too and that would fix the problem. "Are you serious?" I asked her. "Did you really tell me to pick up my non-working phone and forward it myself?" I then asked to speak to her supervisor who answered the phone and proceeded to tell me the same thing!!!!! She then informed me that I had reached the residential side and that I needed to call the business side of Cox and I could look up this number on the internet or She could provided it to me. I informed her my service was down and that I did not want to go through the myrid of prompts to please transfer me. She informed me that she did not have a transfer button. I truly hope that this is not indicative of the training your people received to help your customers.
DA
Daniel Briles
Literally the worst internet provider Ive ever dealt with, even though they are trying to improve their services with speeds and what not nothing will ever fix their customer service and lack of training they provide their employees with......I fought with them for 4 months when I tried to transfer my services with me to a new address.....they were double charging me for my old address and my new address then told me I had late fees because I wasnt paying my account which I had been online only to find out they were applying it to someone elses account......this company will definitely take your money if you let them.....I called over 15+ times until they resolved the issue if I didnt live within Tucson city limits I would have switched to Comcast a long long time ago at least they give follow up calls to make sure everything is in order and thoroughly explain everythin that is happening to your account
A
Anonymous User
Cox is a bad service provider cut and dry. I dont like to write bad reviews but this one deserves it. 49.99 visit to tell me my router is bad .. funny that was a year ago.. somehow it started to work. and has been going strong since. TV would go out for no reason.. they had nothing to blame on that.. but when shows were not recording on the DVR it became the DVRs fault. but.. the signal was off on all TVs not just the DVR.. oh.. now its noise on the line from an older TV.. so he disconnected that TV and left. still had issues.. forget it.. I canceled the TV and went to Directv.. I had no choice to keep the Internet paid for a direct line to the modem and the SAME modem has been working for 2 years. Keep your fliers, your trash you send in the mail to switch back for this bundle or that bundle only to change it and tell me its no longer offered and add $40 to my bill.. forget you Cox FORGET YOU!
A
Anonymous User
Cox Cable may be cheaper than Dish or Directv, but with the cheap prices come cheap customer service, and cheap equipment. We had Coxs Digital Cable for about 3 months, those were the WORST 3 months of my life, the converter boxes Cox has are old, and go out VERY often. During those 3 months, we went through 4 boxes, and ALL of them went out after just a month or 2 months. To make matters worse, the ONLY Cox Cable store is WAY OUT on the Eastside (Broadway and Craycroft to be exact), and I have to drive 10 MILES from the Northside to Cox just to replace the piece of crap boxes. Luckily I switched to Directv for the TV, they may be expensive, but their equipment and their customer service is TOP NOTCH! Sadly to say, because of the monopoly with the City of Tucson, we are stuck with Cox for High Speed internet and telephone.
JE
Jennifer Johnson
Honestly the worst service Ive ever had! Their lines run through My back yard however when I tried to get service after weeks of trying to add my address to their service area, I was personally told by the supervisor (Jeff Smith) in the east coast office that not only would he personally handle it but he would call me as soon as it was taken care of. That was three weeks ago and Im still waiting for his call! Ive called several time but conveniently hes never in when I call and the rep says they will leave a message for him to call me again once hes back in the office. Ive never seen a company not ready to provide services and take your money! Ive gone with comcast now, so much better! They set up an appointment for the day after I called and rushed it along to make sure I for internet asap!
Other organizations
Photos
