|Address:||1201 N 2nd St, Rogers, AR 72756, USA|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
Disclaimer, I never received services from this company. However, today while driving, I encounter one of the companies work trucks. The driver tried speeding up to pass me while I was going 45 in a 40. He switched lanes before completely passing my car forcing me to drive off the road. He starts yelling at me as if I did something wrong than sped off laughing. My lady tried calling the number provided on the back of the truck, but it was a disconnected number. I thought rather than get the police involved I will go to his job and let someone know. But he pulled over into a small business and got out the car talking noise. He drunkenly pushed me, I put him in a head lock and later let go. Police had happen to be on patrol and drove onto the seen. Long story short he failed his sobriety test and they found open beers in the car, as well as a case he had for the rest of his shift. Like I said I have not received services from this company they may be very good at their jobs. I am concerned that the company does not have enforced procedures to avoid endangering lifes. Aaannddd Im pissed... sooo a bad review seems fitting.
I called to schedule an appointment. The gentleman on the phone told me that he would come out for a service call of $49.95 and that they would give me an estimate for the work before they started the job. However when the plumber, Ed, showed up my dog got loose and told him to go inside and I would be back shortly. I got back and he had already pulled apart my faucet in my sink without quoting me a price, I thought for the level of work he did( take of the spout, replace a part, put spout back on) It wouldnt be that much maybe about $50 for part and maybe $60 for labor if that much. Well to my surprise he charged me $250 +tax! I never would have agreed to that, but unfortunately I was stuck. I had a $50 coupon, so he continues to state he only charged me around $199, but clearly he is wrong. That was the final price after the $50 coupon. Now I have to have him come back out to fix the issue that he created. Now my spray hose comes on when the hot water get turned on and leaks. This is his wife not Donald.
Town and Country has since reached out to me several times to apologize and refunded all of my money. I do believe that this was just a misunderstanding and that they are a top notch company striving to make their customers happy and solve their problems. I recently call Town and Country Plumbing to request an estimate to clear my kitchen drain. I was told over the phone that it would be $49.95 for the service call and that would be rolled into the price if I accepted the estimate from the plumber who came out. She also told me that it usually takes around 10 minutes to clear a kitchen drain which sounds like a $75-$100 fix to me. Two uniformed gentlemen arrived about 2 hours later and came into my kitchen. I already had the cleanout cap off and the sinks drained. They quoted me $199! Ha! I sent them packing! Dont even waste your $50 for their estimate! Call someone else!! I rented an electric drain auger for $57 and did the job myself! Oh, plus the added, unnecessary cost of T & Cs estimate.
Well my gas hot water heater bit the dust so after some research I called Town and Country Plumbing. They were helpful and polite from the start and had a time that they could send someone out the same day...Clint Taylor gave me a curtesy call to let me know he was on his way. Once he arrived he quickly assessed the situation and had an estimate written up for the repairs in no time. Once he was given the "ok" to proceed he let me know that the new parts would get delivered shortly so he wouldnt have to mess around waste time picking up parts and could get started on the removal of the old water heater and prepair for installation of the new unit. Not only was Clint very polite he also does good work in a timely manner and provided great service! I would definitely recommend them for any future plumbing repairs or projects!
T&C installed a new water heater for me a few months back (and did a five-star job), so when I had concerns about my pipes being prepared for winter, I called them without hesitation. Clint came the very next morning. He gave my tiny house on wheels a thorough inspection, checked the fit and weather protection of my skirting, and did an excellent job of evaluating my home for potential problems related to prolonged cold. He answered all of my questions in a way that I understand and made recommendations that I can easily follow. He interacted easily with my lot manager and in all ways remained a consummate professional. I will most certainly call Town and Country anytime I have a plumbing need, and highly recommend them to anyone who wants prompt, quality service.
Lately we have had to have repairs done to our home and I have found the importance of reading the reviews posted on line. With that in mind, I wanted to post a message for the guys at Town and County Plumbing and those thinking of using them. Raymond came out to our house today and walked us through the possibilities of what could be the problem with our noisy plumbing. He explained each process needed to fix the problems but kept trying a couple things just to make sure he could identify the specific issue. He was courteous, professional, and honest with us! I am very pleased with the service at this business and will absolutely use them in the event of any future issues.
Be aware that the plumber on site determines the price, and if youre a young female they might attempt to overcharge you depending on the person they send to your house. I called the office when they determined it would be 165 to simply cap a gas line that already had a shut off valve on it. It took 10 minutes and the plumber agreed that it was easy and took little to no time. They office lowered the price to 100 which is still high but a bit more tolerable. Everyone was professional and curious, including the plumbers on site. Just be firm and understand what youre being charged for and everything will be fine.
I would highly recommend Town & Country Plumbing without any hesitation whatsoever. They were the most professional Plumbing Co. I have ever dealt with. They professionalism, repair, not to mention the timely manner of the job was phenomenal. Their experience provided was well above and beyond. I would never go with any other plumbing company again. Well above my expectations. They were amazingly hard workers, and did not cease until the job was complete. Even afterwards, they double-checked everything involved, leaving no mess. They left the job looking spotless. Thank you very much. Very satisfied.
Town and Country plumbing came out last Friday to help me find a leak in my guest bathroom. This was a challenging find, as Clint Taylor and the office team were always professional and patient with me during this time. Clint found that when Lowes installed hardwood flooring in a bedroom that backs the bathroom, they drove a trim nail through the cold water pipe behind the stool. Clint did not give up in finding my problem and I am working with Lowes to file an insurance claim. Thanks for your great service and making sure I am taken care of when I needed help. Regards, Karis Collins