Public Storage

12340 Lower Azusa Rd, Arcadia, CA 91006, USA

Address:	12340 Lower Azusa Rd, Arcadia, CA 91006, USA
Phone:	+1 626-377-4601
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 49

Reviews 15

Annalisa Subadya

Im a teacher and I just spent 10hrs packing up my classroom for the summer. Being exhausted from packing and needing a storage space ASAP, I was not looking forward to the task of sifting through all the google search results. Finally I decided to just call Public Storage and see what their "$1 first month deal" was really all about. There has to be a catch, right? I was so wrong. Darryl picked up their central helpline and was professional, friendly, and incredibly helpful. He even found a better deal closer to me. On top of that hes a veteran! If you need help Darryl is your man. Hands down. The same day, I went to this location and the manager, Felicia, was just as helpful. I was running a bit late due to traffic and she stayed during her lunch break to meet with me. The process was simple and easy. Next thing I knew, I was moving my things in and I was done. In summary, based on my interactions with Darryl and Felicia, Public Storage is quick, easy, clean, and friendly. I will definitely come here again and recommend this facility.

Nick

I started off in Monrovias Public Storage because I already had a storage unit there but when I was told that I couldnt be prorated, and that I would have to pay the whole cost, if I needed a bigger storage unit. I felt that I was not being handle fairly. However, I was sent over to the Public Storage in Arcadia. Tehya KNEW HER STUFF!!!! She took out time with me and explained everything in detail to me. Although, I ended up with two separate storage units at two different sites. It was worth it because she was nice and she was willing to bend over backwards for the service. She has a great attitude and she keeps the grounds very clean there. I was very tired that day and she was what I needed. I got my storage unit with a smile. Thanks, Tehya!

David Wastell

Overall experience was by far greater than expected. Felicia defines "Excellent Customer Service". Yes, online rates are good but....... then meeting Felicia instills in me the confidence and concern she exhibits. Money cant buy that. Im now looking into renting another unit! Why not! Felicias got this! Its what she does. Are we paying her enough? lol Shes been there over 5 years now and quite frankly is just getting warmed up. Shes seems the type that goes with all this ever changing environment we all live in. Keep up the good work all and hooray for Public Storage-Arcadia.

Micka Moto-Sanchez

The rates at this site are much less than the other sites in the SG Valley areas. The site also appears to be very secure and clean. The customer service agent, Felicia, is very efficient and professional. I was a little disappointed, however, that the first month was not $1 as ostentatiously advertised on the website as the promotion only applied to certain types of units. Felicia was able to explain the reason well and also pointed out that I still received 50% off of the first month rent---for which I was grateful.

Dolly Pagan

i rented 1 storage...i thought i was going to need to need another storage so i rented another very small storage just to put whatever didnt fit in main storage...long story short..i didnt need the storage so i turned it in.. i had it for about 1week 1/2 if not less...l was expecting some of my money to be returned..of course not all of it .BUT..NO...nothing not one penny..the explanation didnt make sense ..i figured since i paid ill just use but again the answer was No..because it had been rented out already ..

Kathy Gullien

Came to this storage place three separate times in ONE DAY to open a storage each time nobody was in the office! Later in the day i was able to find a lady in the office named felica,who seemed more interested in her phone and the other lady in the office who didnt appear to be a public storage worker then helping me find a storage. After i got to see the storage i decided not to rent not so much because of the Facility itself but the bad experience i had just trying to get the storage.

RICHARD GARDNER

This is the best Public Storage facility i have found ever. I have been using PS for many years and the staff and manager are the best. The on site staff , the customer service department and the district manager have always been great and taken care of all my problems. The only down side is that they raise the price each year. ( some times a lot ). I would highly recommend this location to everyone.

Kip L

We stored most of our belongings here for 6 months. The staff was great every time we interacted with them (Vicki was there when I got the unit and Teyha was there when we left). We didnt have any problems and despite being in a very hot part of town, whenever I was there the unit was surprisingly comfortable. Though Im hoping not to need storage again, if I do, this is where Ill go.

Christy Chapman

I have been a customer at this location for over 3 years. The property is always extremely clean, quiet and safe. I never had any damage issues with my belongings in my unit. Ricardo and Felicia are always very kind and helpful. As a loyal customer for so many years I definitely recommend this location. It is also very easy to get to as it is only one block west of the 605.

Karla Santos

Great service at this Public Storage. I made reservations to rent for my mother, both Sandra and Tehya were extremely helpful and patient in explaining the rental process for my mother. I dont normally write reviews, but felt very strongly on the great service I got from both of them, especially when customer service in todays day an age is a lost practice.

John Neiman

Felicia, the site manager could not have been nicer. She took all the time I needed to show me the unit and answer all my questions. She carefully explained all the policies and procedures and she seemed genuinely interested in helping me and making sure I was completely satisfied. I would give her a 10+++. God bless you Felicia!

cooki3jar89

Thank you public storage for having such great customer service reps at this location. Both the managers Tehya and Sandra get you the storage you need at a rate you can afford. If in need of storage this location is the one you want to check out. Ask for one of those managers and guaranteed to leave with a positive attitude.

Wilfred Chang

Recently moved and needed a little extra space. Felicia, the property manager, was very professional and an expert in determining the amount of space I needed. She was also able to tell me everything I needed to know and was very helpful in answering my questions. Additionally, the storage unit itself is well maintained.

Alfonzo Trujillo

When I went Into to rent a unit, Monique helped me out. She was very knowledgeable and knew exactly what I needed. She helped me save some money and helped me get into the right size unit in which I needed a bigger unit than what I thought. I would definitely recommend this to anyone needing storage. Kudos to Monique

ClinicallyManiac

Recently moved and used Public Storage for the first time. I had a great experience. Ricardo was such a great help with really fast and helpful service I purchased the 5X10 storage unit which was the perfect size not too small and not too big. I will definitely continue to use Public Storage in the future. Thank you!