Store Safe - Self Storage

Reviews 5

ST

Steven Murillo

I have been a Store Safe customer for years and have had 3 different storage units with them. As stated in other reviews, I too long for the days when Mike ran the office. He was personable, fair, easy to communicate with and reasonable. A couple of years ago, he vanished, and customer service since then has been haphazard at best, and terrible on occasion. I usually prepay 6 or 12 months in advance. A year ago December, I signed up for email notifications. Even after prepaying, what I got was dunning notices at the end of January, and then one with a late fee in Feb! It took a few calls to straighten it out. So was really upset this July and August after having paid again a full 6 months in advance in late June to get a “Balance Due” letter with a late fee. I called and whomever I spoke with assured me that they saw I had paid and would straighten it out with their bookkeeper. I asked them to call me to confirm that it had been handled – but no call came. A few weeks later, I had to get into my unit urgently and got there to find that I had been locket out!? Of course, the office had already closed for the day and phone calls rolled to voicemail. I took off from work the next morning, went in, showed proof positive of my payment – they were again saying they couldn’t find it anywhere, and got them to remove the second lock. Again, promises were made that I would be contacted by the bookkeeper to resolve the matter. Today, I received a second Past Due notice, again with another late fee! These folks can’t find their a** with both hands!

---

SA

Saint Johns

Store Safe Camarillo was good before they got rid of Mike. Mike was personable, remembered customers names and loaned the box truck when needed (as long as you replaced the fuel). They attempted to replace Mike with some rude and indifferent robots. They proceeded to screw up their customers by changing their on-line payment system and they refuse to loan the box truck... "one per new move only". The worst part is, I went in there on the 2nd of the month informing them I was moving and they had the nerve to charge me a full months rent..."sorry, we dont prorate rent". I would advise storing my belongings elsewhere and avoiding these clowns.

---

PE

Pedro Lopez

Un-professional, dishonest, unethical, disorganized, rude, unhelpful. Thats my experience in talking with them on the phone after they sent me a bill for a monthly rental fee plus a late fee. The problem was I never even visited their storage facility or rented a storage unit from them. Wouldnt even consider using them now under any circumstances.

---

TI

Tim Gaffney

Staff is very helpful, upbeat and knowledgeable. No hassle rental and closing of unit. I stored my things in their climate controlled building and all my items were in proper working condition when I closed my unit out after six months.

---

AN

andy r

The office is clean, the staff is knowledgeable and friendly, and there is no delay for U-haul rentals. I will continue to rent here while I live in the area.

---

---

Other organizations