Public Storage

30921 Agoura Rd, Westlake Village, CA 91361, USA

Address:	30921 Agoura Rd, Westlake Village, CA 91361, USA
Phone:	+1 747-666-7674
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 31

Reviews 16

Howard Rodgers

Rented the space awhile back. After a year, they increased the rate by approximately 10%. No advanced notice, no reasons for increase, just got a bill for the higher amount. Obviously, inflation and the cost of living hasn’t increased anywhere that much. I attempted to speak with somebody about that. Getting a hold of a human is extremely difficult at Public Storage. It became apparent in trying to go through their phone system that they don’t really care to speak with you. Then, when I did, they just said the rate I’m paying is under the market, which is completely untrue. I have other comparable storage spaces elsewhere where I’m paying less. I asked to speak to a manager and they just transferred me to a receptionist at the corporate headquarters. When I explained and asked to speak to somebody, they transferred me to a person’s voice mail. I never received a returned phone call. Finally tried again and they put me in touch with customer relations. This person called back was very cold and wouldn’t do anything. She explained that they increase every year! My other place hasn’t had an increase in over 3 years. It’s obvious that Public Storage is a giant company that is out of touch with the fact that their customers are the people that support them. I will be moving out as soon as it’s convenient and never coming back. I would not recommend them to anybody!

Kim Muroff

I feel really lucky to have found this Public Storage location. I was drawn to it originally because it offered better pricing than others in the area, but pleasantly surprised to find amazing service and very clean and nice facilities as well. Joel, the property manager, runs a very tight ship over there and keeps everything feeling clean, safe and taken care of. Once he called me to tell me that I didnt put my lock on properly. Another time he called me to tell me something had happened to my auto pay in the system and wanted to help me fix it before I got charged a late fee. I doubt other Public Storage facilities are like this - my positive experience is all about Joel and how he takes his job very seriously. Im sure that is hard to find.

Cherylynn Costner

The manager Joel has been so helpful when I have been in need of special assistance and even the regional manage Dana is exceptional in personalized care, which is totally amazing because he handles the whole region. Instead of robotic mentality I have found through the years at other storage facilities, the Agoura location stands out like a shinning star due to the depth of character in Joel and the people who he manages at this location. I have had many years of great service and I would highly recommend this location to my best of friends!

Anonymous User

Called 800 number to check rates at Agoura location. The person I spoke to constantly sighed, and had great difficulty locating the facility. She at first claimed PS had no facility at that location. She asked for name of street and zip code at least 4 times. Bottom line was that no space was available to meet my needs. A call which should have lasted at the most 5 minutes dragged on for almost 10! She sounded half asleep throughout the call which was made at 5:30 pm PST. Total turn off. Will go elsewhere! Not a good way to get business!

MV Photography

My experience previously at other properties have always been robotic. At this specific location, everyone is friendly, welcoming, and compassionate. Yvette definitely takes care of her guests. She was very helpful with advising the specific unit I needed for the amount of storage I had (which was next to nothing). She assured me that I was in good hands and everything would be taken care of. I would most definitely recommend this place to every and anyone that wants a great place for storage. Yvette is a keeper! Thank you! Thank you!

Kelly Serritella

When renting a small storage, I was not expecting such great service from your staff. Joel takes great pride and letting you know the ways to have an easy and carefree experience when storing your things. He took time to add an extension to my handle on the unit due to the fact it was hard to reach. Great staff! Great Facility! Thanks!

Kevin Ogilvie

I have been meaning to write this review for as long ive had my rental spaces with Public Storage. :) Yvette (manager) who helped me move up to a 10 X 10 space has always been wonderfully helpful, courteous, and someone who goes the extra mile. My hope, if company representatives look over these , is to pay attention! Excellent Employee. :)

Mandie Phillips

I have use other storage places in the past, but when I went to this one I really had a great experience. The customer service was very nice, Yvette help me with a few things that I would have forgotten otherwise to protect my items. The process was quick and easy and I was able to get started right away. This is a very nice facility .

Aaron Plascencia

I Walked in to Public Storage today and was helped by the lovely welcoming associate Yvette Thornton today as i approached her with my questions about storages spaces and prices and what not. i was blown away by the courtesy and warming greeting i got by your employee yvette. Thank You for hiring a wonderful staff. I will be back :)

AJ Newton

Ive not had a storage locker before but this place is wonderful. We moved in our things during the 100°+ weather and the air conditioning didnt falter and the facility is very clean. The best part? The staff! Everyone is extremely friendly and very helpful. If you are in need of storage I would highly recommend this location.

Vince Moss

Great property, and a great management team led by Yvette. I would give it five stars except that its the most expensive Public Storage location in either the San Fernando or Conejo Valley. And the rent goes every year without fail, so in a sense youre trapped unless you go thru the hassle of packing up and moving.

Michael Debiase

The facility is clean and well lit. The storage spaces are good. The sliding doors operate easily. Overall, the staff is very good. My one big complaint is that after renting a space for only about 3 months, they raised my monthly fee almost 20 %. That is why I am giving them a poor-fair rating.

Jordan Levine

Very clean and safe environment! Betty, the manager, is sweet, informative, patient and helpful. The prices are good and a lot of times youll get a 50% off or $1 rent your first month! Ive rented at other Public Storage facilities and like the security of all of them but this one has a personal touch

Monique Nicole

I have had several different storage units, but this one is great!! Yvette gives me great customer service.!! The facility is always clean and the staff is outstanding! I recommend this storage facility to friends, family members, and colleagues! They love it just as much as me!

Tim Hull

Horrible.. my unit was burglarized at this location. Management was unavailable the night it happened. I had to buy a new lock and lock cutter at a local hardware store and rush back hoping the thieves hadnt returned and opened my unit again with the lock they had placed on it.

Gleise Henrique

First, after only 1 or 2 minutes from my reserving a unit, I received a call from Brandy and she was incredible. Brandy explained the process to me and when I stopped by to complete my reservation, she was very helpful and friendly. That, to me, is the most important factor.