CubeSmart Self Storage

7562 Greenback Ln, Citrus Heights, CA 95610, USA

Address:	7562 Greenback Ln, Citrus Heights, CA 95610, USA
Phone:	+1 916-721-5400
Site:	cubesmart.com
Rating:	4.2
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 46

Reviews 15

Compulsive Reviewer

Started out ok, then it got worse fast. Had auto payment set up, fraud prevention from my bank stopped the payment, since I was out of town and it was showing card usage in two locations at the same time, not a problem, got a phone call from the manager a few days later, had to go in, system would not let me use the same card that was set up for auto pay, used another card, problem fixed. Then, rate increase without notice. Then a month later again attempted to charge card, my bank says no attempts were made, no phone call, no e-mail, no text message, why do they have all of this contact information if they do not use it? So the (assistant manager?) Jason, doesnt look at the account, doesnt do anything except file a lien notice which gets mailed to me. I am not sure what the problem with follow through is at this location, but a rate over 30 dollars higher than an indoor, climate controlled facility? So, needless to say this will be my last payment to them, and I will be moving out next week. The rates are market driven, is what I was told, well the market does not seem to be an increase without notice, and apparently I can do better elsewhere. I will not rent here, or at CubeSmart ever again.

Janene Kingsley

Not thrilled with my experience so far. When I went to pay for the unit and secure it, the price was higher than the advertised online price. One of the employees had told me she could get me further discounts, but when it came time that I needed the unit and had to pay, that was not the case. I also bought their padlock, which the dude opened from the package and put the key in as though he was testing it before he gave it to me. It wasnt until we had unloaded a semi truck of stuff, sorted it all, and loaded up vehicles, and unloaded the first load into the storage unit before I realized that the dude did not infact turn the key, and the padlock did not work. It was close to close, with no time to go buy one and no one on site at that hour, We ended up leaving our stuff unsecured for the night and reloading the rest of our stuff back onto the semi truck only to unload it again the next day. Like I said, not thrilled with my experience so far. Well see....

Lisa White

I can sum it up in one word Horrible, untrustworthy, rude . All are different 1 word sayings that sum up this cube smart . Keep a copy of your online reservation(less expensive and month free) otherwise they conviently wont see it online. When you get you first receipt and contract, make sure it states online reservation and all discounts otherwise you will be charged a different price. If late more than 15 days for any unforseen reason expect to pay a $ 100 inventory fee, a letter to let you know your late fee, late fee, and a service charge for there work. Lol like they actually inventory it. They only open it to see what you have so they can take What they want .They will pick and choose whos rent they want to raise and how much. Would not recommend renting from them They look like a great deal ,but lol NOT once they add this charge ,that charge ........Insurance.....not an option you have to buy it . Should be optional

Dan Gossett

Mayra was awesome! Total 5 star service - she made sure I got the best unit that would meet our needs, showed me the two units I was interested in, and she was very clear about the process and what to expect. She also explained the security, which was an important factor for me and my wife. Very positive experience!

Karen Hughes

The staff has been extremely helpful. They had the unit I needed and it was very clean. The price was comparable to other storage facilities but I ended up getting it cheaper with the online price. Very satisfied!

Michelle Marie Parks

Excellent customer service, easy and straightforward breakdown of rates and other essential information. I am very pleased with my storage unit and the facility.

Buffy Montes

Thought it was quick, clean and very professional. I love that you guys beat everyones prices and love the security. Ive recommended to quite a few people.

Rebel Young

Excellent Service! Mayra was especially helpful. The place is very clean and easy to get around in! the price is also good for what you get.

Savannah McCoy

Service was great and the storage units look very clean, drive up access makes things nice and easy for the movers

Emma Tamayo

The staff was/has/is very wonderful people always willing tom assist. I/we wouldnt go anywhere else.

Rebecca Hammer

Been with them for 3 years. Clean, professional, great gate hours.

Debra Gosselin

Storage is a clean place & people are great

Allie Hinz

Very nice and easy to reserve.