U-Haul Moving & Storage of Roseville
| Address: | 117 Wills Rd, Roseville, CA 95678, USA |
| Phone: | +1 916-780-7588 |
| Site: | uhaul.com |
| Rating: | 3.7 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 11
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Anonymous User
I wanted to personally thank Jeff Skinner and his crew at the WIlis Uhaul. This is the third time I have used them , and they have always been fantastic. Moving, first of all sucks, but to write bad reviews about something you hate to do is stupid. I was met with a friendly greating at 7 am sharp, he was prepared and ready to go, after a few jokes he proceed to rent me a nice truck, so what if if is ten years old and rides like a uhaul, thats what it is, a truck for rent, like it, dig it, just load your crap in it, drive safely and dont crash , and you wont have any problems. People who complain about a moving truck are just plain lame, the AC worked, the breaks worked, it had gas and was overall very clean considering what it is a moving truck. Jeff was friendly upon return, checked me right in and even showed me the coke machine, and let me rest for ten minutes in his refreshinlgy cool AC store. Refunded my money by next business day as promised for the difference in the cost vs the quote. Over all if your use to driving a BMW or a Benz, and your affraid to work or move your own crap, dont complain about the RIde or the look of the Puke orange truck,. and embrace the fact that someone rented it to you with out a huge deposit, Great job, keep up the great customer service
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Janae Stubblefield
They set my appointment for a tow package at 7am and told me 3 hours. I got a ride and came back around 10am and they told me 30 more minutes. It was finished 2.5 hours later. Then the tech who worked on it said nobody even started working on it until 11:00! He said he knew Id been waiting so he did it really fast. What??! Really? Thats NOT what you want to hear about your tow package install. Makes me think the work was compromised. Hopefully it holds together. Very very disappointed with the customer service. Rude that they set an appt then couldnt give an honest straight answer about wait time so I could prepare the day. An install should take 1.5 hours. This took over 5 hours. And no discount was given. Stupid
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John Carlson
Want to personally thank Logan Wisely for doing a great job for me today. I had a less than satisfactory initial experience with this store back in January. A that time, the Manager, Jessica, was able to figure out a way to get everything right and handled a bad situation with flying colors. My visit today was for a small minor fix that I was thinking may take a long time or cost a lot, or just be an overall hassle but Logan did a fantastic job. Got me in, did the work quickly, and had me out with a smile in NO TIME. Turns out Jessica is his supervisor so clearly she gets the right people and trains them properly. So again, thank you LOGAN WISELY, and another thank you to JESSICA John Carlson
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David L Wrightsman
Do not go here for hitch and wiring installation. On May 10, 2017 I did go to have a hitch and wiring installed on my 2014 Hyundai Santa Fe Sport. The Hitch was ok, but the wiring did not work. Went back for wiring to be redone and it still did not work. Contacted corporate to file a complaint and they said I would hear back from them in 48 hours, that was 5 days ago. So in addition to having a hitch I cannot use which cost 410 dollars, and a waste of my time on 2 separate days, I am now forced to find someone to fix the wiring. I will never do business with this Uhaul company.
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Sue Jack
I have had a u-box in storage here since July 2013. It is supposed to be on auto pay and charged to my credit card each month. of the 15 months they have attempted to bill, they have messed up the billing 8 times. They cant seem to retain my auto pay information and each month I get a late notice and a $15.00 delinquent charge. Was told they cant go back and credit any of the delinquent charges even though the delinqunet charges are their fault. If they cant hang on to my credit card info correctly, how can they keep my items safe!
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Bryan Lewis
The hitch work that I have had done here has been quite good. I have purchased hitches for two different cars and had them installed here. My only complaint was that on my recent install, I scheduled an appointment online, but it got rescheduled automatically by their system (hitch didnt arrive in time), but I was not adequately notified of the date change and I showed up on the wrong day. While this is the fault of Uhauls central system, and not the location, it was annoying to have to drive over for no reason.
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Steve House
Very poor customer service. Arrived at 3:15 pm to pick up a trailer and told them that I would return it at closing time (7:00pm) the following day. They said they wound have to charge me for two days because I was returning it 3 1/2 hours late. They suggested I come back in and hour and a half and check it out then, but I would still be charged for an extra day if I brought it back later than 24 hours, but they were busy and wanted to close at 7:00 pm. Never again U Haul!!! Steve
CA
Cathy Andrews
Called at 10am to make a appointment for a hitch to be put on my car. The appointment was scheduled for 3:30 at the Roseville U-Haul. They called me on my cell at 3:10 and told me they just saw my appointment and had to cancel it because they guy that installs hitches goes home at 3:30. I was told they could reschedule me for a different day , no Ill pass. Terrible customer service. So I went to Ultra Truck Works and received awesome customer service . I highly recommend.
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Seth Jayne
Been moving with Uhaul for 22 years. As a former solider in the US Army I moved dozens of times. I have never been requested or informed of folding the moving blankets on return. My girl friend overheard the manager say we dont have the man power to fold them. Uhaul just lost a very loyal customer due to a lack of creating accurate expectations. Chris the manager did listen to my complaint but didnt seem to care. if service matters I would recommended a competitor.
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Karima Mohamed
WORST customer service and WORST parking!!! The Mgr Chris was HORRIBLE!!! His staff PROMISED to help me secure my SUV on the auto transport I rented. But once it came time to do it... Chris REFUSED to let them help me! He claimed it was against Uhaul policy. I couldnt do it alone. It takes great strength. A nice man at Chevron helped me when I stopped around the corner from Uhaul to fill up. I reported them to the Corp! NIGHTMARE!!! The WORST!!!
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Walt Dreschler
Made a confirmed reservation at 1 800 GoUHaul. Received a confirmation by email. When I arrived at 2pm they said there was a problem and that they had been trying to "fix it" since 11am. The equipment had been promised to someone else. They had 3 hours to let me know but they let me come in to tell me. Their problem is their response to the botched rental. Two stars because I have successfully rented here before. Never again though.