Olsen & Fielding Moving Services

6350 Sky Creek Dr #600, Sacramento, CA 95828, USA

Address:	6350 Sky Creek Dr #600, Sacramento, CA 95828, USA
Phone:	+1 916-383-8800
Site:	gr8move.com
Rating:	4.1

Location

Photos 43

Reviews 10

Monica Sigona

Horrific Experience!! -Rude customer service. -Zero follow up or help after they book you into contract. -Didnt bring parading supplies need so they wrapped $5,000 in tvs in blankets and they arrived that way after we were promised theyd be boxed carefully. -Arrived with no room in their truck for our things and laughed at my comment about it then proceeded to strap our things to the outside and underneath the truck!! (No joke!!) -Departure date is NOT the same as the pick up date! You WILL NOT receive your items within four days of pick up- read the fine print on your contract carefully!!! -Truck is a week late! Extremely rude to no customer service. No calls back and rude when we call them!! We have had to spend a WEEK in a hotel during peak season, with 2 kids, 2 large dogs and 3 other pets costing us over $2500!!! We have been told we may or may not receive $100 credit for this?!? -Truck arrived this morning, no advance notice call, but we were called and told if we were not at the location within 30 minutes theyd leave and put our things into storage which would cost us even more money!!! As if moving isnt difficult enough, then to have all his happen and to be treated horribly throughout the entire process? All I can say is look elsewhere!

Joseph Fairchild

I recently moved from Northern California to South West Florida and had the pleasure of finding Olsen & Fielding Mayflower in Sacramento to conduct my move. Their man who conducted the original survey at my home in Lincoln California showed up on time and had good communication with me through the process. His weight estimate was almost dead on. I was assigned a move coordinator “Natalie” who answered any of my questions and also kept me informed as my furniture moved cross country. I was given a delivery window and the furniture was delivered with that window. The truck driver “Raphael” was a great guy to work with. He also kept me informed as he crossed the country. He was an excellent team leader in both California and in Florida for the crews who helped load and unload. He made sure my high value items were well cared for and delivered them in good condition. Together, we accounted for ever line item on the list so I know I received all that was loaded on the truck. My experience with Olsen & Fielding Mayflower in Sacramento with my move from California to Florida went smoothly and the people were great to work with, I therefore highly recommend them as a moving company. Sincerely, Joseph Fairchild

Amana Choudhri

I used Olsen and Fielding for a cross country move. Overall I was very satisfied with them. Tim and Natalie were really great at answering all my questions and giving me prompt replies via email. The moving crew was very professional and friendly. Every aspect of the move was very well coordinated. I only had two issues: The packers forgot to pack many items, we did relay to them that this was a cross country move and everything that was not labeled needed to go. Even after we went room to room and showed them all the stuff they missed, they still missed many items in drawers and cabinets. I had to pack some pots and pans in my suitcases and pay extra baggage fees. Lastly, when the company came to inventory the house they underestimated how many boxes I would need. They only brought the amount of boxes they estimated. One of the movers said that they may charge me extra for extra boxes even though I had a binding agreement, they never did charge but having to deal with such an expensive and large move...these are not the type of things you want to have to deal with. Regardless of the minor hiccups I would still recommend them for your next move.

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T- Smooth

If you are in the military and have to deal with Dave the dispatcher, then I suggest you have the military provide you with a different company to pack your household goods. He is highly unprofessional and Dave thinks it is funny to send you an email to cancel your move if you dont return their phone calls. I gave this company my phone number and so did the TSP which coordinates moving for military members. They were constantly calling an incorrect cell phone number for me. I was told by quality assurance that I am the second individual to complain about Dave. If you read the reviews here someone else has complained about him as well. I would never want any of my airmen to be serviced by this company. I will ensure this company never packs the goods for another military member again due to lack of outright professionalism. If I could give zero stars I would. The government assigned a new company to me and their professionalism is astounding.

Claudia Siegel

We have used Olsen & Fielding Moving Services twice in the past five years. When you call a moving company for the second time, youre doing it because of how extremely pleased you were during the first move. I cant say enough good things about the process. Curt did a walk-through, gave us an estimate, and it was very fair and reasonable. The days of the two moves, both crews were there, on time, ready for action, They worked so fast they were done well within the time we thought it would take. No damage, no breakage, no worries. Even though we dont plan another move (at our age!) I would definitely use Olsen & Fielding again, and I have recommended them to others. In fact, now that I recall it, we originally called Olsen & Fielding because friends recommended them.

Karen Patterson

Olsen & Fielding recently moved us from Santa Rosa to San Diego, CA. While our experience with the employees who packed, moved and delivered our belongings was a good one overall, we ran into some resistance at first from management when we submitted a claim for repairs for a piece of furniture that was damaged during the move. However, when push came to shove, management stepped up and paid the total cost of the repair, even when we offered to split the cost with them. To us, this was a very clear example of the customer service ethic that they promote. We appreciate their integrity and would not hesitate to recommend them in the future.

Tom Broughton

We are very satisfied with the overall professionalism and courtesy shown by all who we dealt with. From Tim and Natalie, the drivers and their helpers, even the craters were efficient and knowledgeable with what they were doing. On the delivery end they were fast and courteous. Every aspect of the move was very well done. we would not hesitate to refer them or use them again.

Garrett Roll

Our recent move went very well. The crew arrived on time at both the pick-up and the delivery. The furniture was packed carefully and there was no damage. The driver was expert at his job and seemed to take pride in doing it well. The helpers worked hard and efficiently. Base on this experience Id ask this company to move us in the future.

Lauren Benjamin

Olsen & Fielding was fantastic. They made what could have been a very stressful process as pain-free as possible! Our representative checked in with us at every step of the process to ensure things were going smoothy. The crew was professional, friendly, on time, and took excellent care of our belongings. I highly recommend them.

Chuck Turack

Ive worked with Olsen & Fielding for many years now and they are great to work with. While Ive never moved with them, I know the people and would not hesitate to recommend then to a friend for local or long distance moves.