U-Haul Moving & Storage of Thornton

4833 Thornton Ave, Fremont, CA 94536, USA

Address:	4833 Thornton Ave, Fremont, CA 94536, USA
Phone:	+1 510-796-3151
Site:	uhaul.com
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 100

Reviews 37

David Yarnevich

To start off, I wasnt informed of the option to have 24hr access to my storage unit, and they rented me a unit on the interior of one of the buildings which I thus didnt know was inaccessible after store hours. I arrived at 7:10pm with a pickup-load of stuff to find the staff closing up the store, and all the buildings were locked with no way to get into my unit. I had to haul everything back home and unload it back into my garage. In trying to rent and deal with delivery of a U-Box later to move my stuff out of the storage unit and cross-country, I seldom was able to speak to a rep at the store; nearly every call rolled over to the national call center, whose staff couldnt really handle things that were store-specific, and my calls were only returned by store staff about 10% of the time. Generally, I always had to call and leave messages multiple times to get a call back for anything, and the cumulative result was that my cross-country move was delayed more than 10 days, and they missed getting my U-Box delivered by the end of the month, thus forcing me to pay for an extra month of rent on the storage unit. The original quote that I received for the U-Box was somehow misplaced and not logged electronically such that the national U-Box customer service people could see it when I called to confirm my reservation a couple days before it was supposed to be available, and they told me the price would be $400 more than the original quote. Only after leaving messages for the store over the course of 4 days, and finally being escalated to the regional managers voicemail and waiting a few more days for a call back, was I able to get them to dig up and honor the original price. Worse, my U-Box was not forklifted into position on time, even though Id called the day before to make sure they had plenty of notice to have things ready. I had to call the store to find out what was wrong, my call rolled over (again) to the national call center, I explained my predicament and was transferred to a regional manager, and she messaged and called the manager at the Thornton location directly to finally get someone to move the U-Box. My movers, who were being paid by the hour, waited for 25 minutes on the clock (my dime) before they could start working. If things had gone less-than-swimmingly a few times, thats everyday life, and I would understand. As it was, I was held hostage to a pattern of inattention and failure to follow through over a period of multiple weeks that cost me a bunch of extra money, delayed my move, and was a real pain to try to resolve. As I write this, Ive been waiting all afternoon for a call back to set up shipment of my U-Box.

Seek New Inspirations

My card was used fraudulently at this uhaul. Someone tried to purchase a uhaul in california while i was in vegas. This company gave me the run around multiple times. They sent me to my bank. Told me my bank will handle it that i dont need a police report. One year later im renting and they are denying my rental until i pay what my bank got back. Now they say i need a police report. So either postpone the move until i get the report back who knows after how long making waiting impossible. Never using uhaul again. I recommend nobody else does either. They gave my info away and im getting penalized for it. I would like to give 0 stars. No help from these money grubbing pencil pushers.

Anonymous User

Wost customer service ever!! The lines were long of 4 people, there was only one person checing us out. It took us just 15 minutes to get to the register! Then once we got to the front they gave away our reservation which it clearly says on a sign out front for the whole world to see RESERVATIONS GAURANTEE!! So we had to deal with a smaller trailer which didnt work and ended up returning it and had to wait in line again for 10 minutes and went to the Uhaul off grimmer.. please dont come here its a waste of ur time..

Richard Chen

U-haul in general is a scam. We rented a truck for a day at the cost of $39.99 a day. Little do we know, they also charge for miles, gas, and a myriad of other stuff. Our final bill for a day of moving came out to roughly $200 for a day of rental and 50 miles of driving. This is without insurance. We later on did some more moving and decided to try out Turo. We rented very similar, if not the same, truck. Our bill came out to be $25 for a day with insurance. Ill never use U-Haul again.

Ramana Babu

My first moving experience. Its so easy and hassle free renting a truck at this place. Nice people, very courteous. Asked for my needs and carefully explained everything about renting. All charges were explained, there were no hidden charges. Definitely recommend to anyone looking for moving truck rental around Fremont area.

Bill Spicer

I have rented trailers and Trucks from UHaul Thornton.many times. Where there lines, yes, everyone wants to get started in the morning. Do you want to avoid lines go in the afternoon,They have been very proffesional and do there best, do they ever make mistakes. Do you?I think they are top notchBill Spicer

Veera Mani Kanta Kanteti

The best place to get a storage van or truck in Fremont. They are very friendly people and try to give you the best deals. Got a 9 van for moving and charged 20$ for rental for 1day and 1$/mile. Cool. Returned the vehicle 2hrs late still no charges. I would suggest this place.

orlando sullera

Very happy with their service. A staff name Vincent explained very clearly what needs to be done and swiftly with no stress at all.

Peng Tang

The attached receipt is quite self explanatory. I was charged 1.5 gallons of gas for using it for 5 miles. You do the math.

Shaun Ford

Quick in. Quick out. Nice folks. Wam bam... thank you Maam!!! (Super corny but couldnt resist lol ;-) )

Jose Ambriz

Rude customer service. Unwilling to help find nearby locations that may have available trucks.

Bill Talbot

Ive used these guys a few times and fill up my propane tank here often. Great service!

Miguel Mursuli

Servicio rapido y seguro