United States Postal Service

Address:	2334 M St, Merced, CA 95340, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	2.2

Location

Photos 12

Reviews 15

pang chang

Many occasions where the mail person deliver our mails to our neighbors mailbox, my check went missing, many old mail was received way late, mailman deliver our mails when he wants to. Sometimes he would drive down our court and bust a u turn and out not even stopping. Made many complaints and Denise hang up on me, told me if neighbor where stealing my mail then report to their investigator. She didnt allow me to finish nor try to understand the problem. Even Cilia just said dont block your mailbox which I clearly made sure nothing or cars are not park in front of my mailbox. Just horrible customer service. They dont take blame for nothing or even put effort to fixing the issues. I was advised by Cilia that if I dont have any incoming mail then they dont have to pick up my mail in the mailbox (then what the hell is a mail person or mailbox is for then?). Very frustrating dealing with this post office.

Belen Garcia

Horrible, very unprofessional. A certified package was send to my address, it sat in the post office with not even the 1st attempt to deliver or be notified to be picked up. I asked, called, went to the post office to get information and even talked to my mail carrier but all I got was we are short staff do to Halloween and your mail carrier was out for 2 days.. package was sent back to the sender after 3 days of not knowing where or whos mail car was in. Till today 11-08-16 they still cant find it!! Denise was very rude and not helped at all. I asked to be transfer to a supervisor but she said there was none, she said "there is no one here". Really!! Shame on the way they work in my post office (M st) and on my mail carrier! Do your job!

Carol League

Customers have a long wait in line inside a small area. Hard to get to mailing supplies, in a place where you have to try to get around people standing in line, that think youre trying to cut in front of them. People in line were complaining about cards always left in their mail boxes without attempt to deliver packages or special delivery mail. Those working at the counter seemed to be doing their best to help, however smiles might have helped relax some of the tension. Seeing how many had delivery pickup cards, I think they would do well to have a dedicated line always available for those customers.

Carol Gonzales

I dont understand my postal carrier having my package "out for delivery" at 10:22 am saturday the 25th and then at 5:31 pm the same day the status is changed to AVAILABLE FOR PICKUP. No slip was left saying "Attempted to deliver" - never mind the fact that I was home the ENTIRE DAY waiting on the package or that regular junk mail was delivered. Someone please explain why my "PRIORITY" package wasnt a priority to my carrier and how the hell they expect me to forward their job and go pick it up??? If Zero stars were available, they wouldnt get this one star rating.

p moua

Horrible experience! I had accidentally sent a package I ordered to my old address and called them to forward the package to my new address. (Had already did a change of address but called just in case). I spoke to a person named Celia and explained my situation to her. I gave her my information, tracking number, and still she would not to forward my own package to my new address. She abruptly hung up the phone in the middle of our conversation. She was unprofessional and rude.

Francis Aquitania

PURE INCOMPETENCE! Theyve misplaced my package in the wrong box twice already, and recently, my package was not delivered. When I called to know the status of my delivery, the guy told me that it was left behind at the main office, thats why the online tracking still says Out for Delivery. Just a bunch of incompetent idiots working at this post office. And these guys are paid with our tax dollars! Complete idiots!

Vera

Very small waiting area. There is a clerk working the floor to help alleviate the long line. Very often the wait is out of the building. Most of the staff have a great attitude while others suck. I go there every week cause its the closest and not because its better. I like 18 th street PO better. Its too far though.

Shelly Miller

Ive shipped hundreds of packages from the Merced, California M St post office, to all over the country and various military bases worldwide. The employees are knowledgeable, polite, and friendly. I have received excellent customer service at this post office.

jasmine xiong

The mailman arent doing their job well, We always seems to get the neighbors mail and arent receiving our mail. I understand they come around 4pm-5pm and sometimes early but at least take your time to put peoples correct mails in the right box.

Chubbie CheekzQT

Was suppose to get my package but never received an attempt, well turns out the damn broad stole my package and stated she couldnt deliver my package. LIAR!!!! Stupid b, I asked and you stated there was no package for me.

Jennifer A. Peterson

I would give the customer service of all the employees her a big "0" . they are unprofessional and if my taxes are paying for this, I think they needs to hire new people who are more more customer friendly

Richard Macias

Absolute horrible service. I was speaking to the manager, Cilia, and she closed the door in my face. Not to mention the location looks like its falling apart.

Tish Lopez

The helpers have no customer service skills the actual post office employees are great

michelle botu

Always friendly service! Very pleasant every time I go

Hakeem Lewis

Not a good place.