|Address:||1301 Shell Beach Rd, Shell Beach, CA 93449, USA|
|Working:||Closed 9AM–1PM 9AM–1PM 9AM–1PM 9AM–1PM Closed Closed|
November 7, 2014 I had an awful experience at the Pismo Beach Post Office when I took in a package which had a pre-paid label on it. The clerk scanned my package and indicated our transaction was complete. I asked her for the Sales Receipt which includes tracking information. The Postal clerk said, "We dont do that." When I asked why Pismo Beach P.O. does not offer that service that all other U.S. Postal Service offices do, she obviously became annoyed and just kept repeating that "we dont do that." Later I called to let the Postmaster know of this opportunity for improvement. The supervisor who answered the phone, Loni, said he was busy and that she could help me. I told her what happened and she then said, as if lecturing a child, that carriers do not have the capability to issue a Sales Receipt. I repeated that I was calling about my visit to the P.O that same day. She obviously was not really listening to me. If the two female employees I dealt with are the norm at the Pismo P.O., there is a big problem there. Fortunately there are other Post Offices in the area. Too bad the P.O. does not have quality measures in place to follow-up on customer dissatisfaction.
USPS Tracking® is the only USPS mechanism that provides end-to-end item tracking and is automatically included with all USPS domestic shipping products – except commercial Standard Mail parcels. For Standard Mail parcels, the tracking feature can be added as an Extra Service, for an additional fee. USPS Tracking® does not expedite or guarantee delivery. Thanks for the Alert, I will ask for this prior to mailing. The reluctant attitude towards good service at the Shell Beach Post office is well known. I only use when I am not leaving town, otherwise, I too avoid this office. Hoping enough honest reviews, catches the eye of a training supervisor.
Paul Malarik Jr
Quaint cute old tiny old town PO.