Firestone Complete Auto Care

Address:	2850 Broadway, Oakland, CA 94611, USA
Phone:	+1 510-899-5542
Site:	firestonecompleteautocare.com
Rating:	3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 19

Reviews 18

irk hayner

They were polite, but they didnt honor my appointment. I waited, in person, for five and a half hours for them to give my truck a test drive and put it up on the rack for a simple inspection. Although we found the problem, they were unable to give me an estimate or even advise me as to how it should get fixed. I cant think of a greater waste of my day. I would possibly recommend them for tires, but for "complete autocare"? No way. The problem? They accepted too many customers and promised them service they had no time to perform. All day long, while waiting in a chair, I overheard them apologizing over and over to everyone that brought their car in. Its hard to imagine receiving thorough, thoughtful service from someone who is under pressure to hustle people out the door.

TIM THORNTON

Today was unbelievably sh*tty at this location. I have had bad experiences at Firestone locations and Wheel Works locations (owned by Firestone), but decided to give them another try... I had an 11am appointment and it took over three hours to complete an alignment. Then it took over three hours to swap one tire that needed replacing. The tire was in stock... I dont understand. I drive for Uber, so unfortunately I am to some degree at the mercy of the these big corporate tires shops because I wanted a lifetime alignment and need the flexibility offered by an organization with several locations. Bummed. Super bummed. I guess thats how these big companies get away with consistently sh*tty service.

Peter Harris

Scheduled an appointment three days in advance (at their discretion) for early morning (9:00am). Was assured the tire/alignment check would be done by 2:00pm. Called at 2:00pm to verify that the car would be ready, was told to come at 3:45pm and the car would be ready. Came down at 4:30pm to pick up the car and it had not been moved or serviced. I would advise that a company not accept appointments they cannot service, give unrealistic estimates, and/or require my car to be out of service through a complete workday (delivery vehicle) with no work done. Previous work from them was good, surprised they dropped the ball, again and again, throughout the day.

Bettina Friedman

Horrible service! Everyone is incredibly rude and unhelpful. I came in for an oil change with all 4 hubcaps on, and got my car back with one missing! They told me they didnt know where it was and "pretended" to order me a new one. 2 weeks later, still no hubcap. When I called and asked, the guy told me to "call back tomorrow we close in 30 minutes." I said "youre still open for 30 minutes why cant you help me now?" The guy refused to help me. I still have a missing hubcap and my alignment was never inspected as I asked because they said they didnt "have time." Take your car elsewhere, these guys are incompetent.

gabriel tolliver

Who knew that the lil old company from Akron, Ohio would become what they are now. Ive been using Firestone since 2008; tires/tune ups/ manufacturers maintenance to keep my jalopy running. From Brooklyn, NY to Fort Bragg, NC to Hollywood, CA and now to the Bay. Whats cool is that my vehicles history from coast to coast is all in their shared system. Customer service at this spot has been great. No complaints about wait time. I wish they could of gotten some better real estate and took over some old auto dealership on Broadway. Why CVS got to have all that space up the street???

Amy Pospiech

Got two new tires and had a headlight out so asked them to do that too. Big mistake. Tires were pretty good value and service was OK (took longer than estimated but whatever). However, headlight cost was $13.99 plus tax and service to change the headlight was $48.00 plus tax, so the total for ONE HEADLIGHT replacement was about $70!!! I guess I learned my lesson to do it myself or get a friend to do it for about $3 instead of $70.

Tsengel Gantumur

This location is busy and staffs are busy, but they take their time to explain what is going on with your vehicle. So, try to understand and it is better to know more about your vehicle and wait a little more than rush out and not know what is coming next! If you rush then you will be back with not knowing why!

kojo dee

Bad customer service. They dont understand time. I arrived appointment on 1pm and they told me to pick up my vehicle at 4:30pm. Just oil change. I got my vehicle back on 7:13pm. Time is money choose another shop to avoid time waisting. Bad customer service.

Keith Diehl

The team were friendly and professional if somewhat too busy. The only detractor was that communication wasnt great so when we showed up at 4:50 to pick up our car (they close at 5) it wasnt ready until ~5:30. Bummer!

Sylvia Johnson

Had my breaks done there the next week I had to return my breaks were gone. A kind gentleman name John Field took care of me immediately!

John Smith

I came in with a semi flat / leaking tire (tires I bought from firestone). I was flatly told no, they cant help me.

Russell Eutsler

Amazing service, fast and thorough. If you get the chance, speak with Mario...hell take good care of you!

Dawn Snyder

The customer service and tire prices are GREAT! Overall experience... Fabulous!

Amanda Joseph

The service is quick and the reps are very respectful.

Chris Lee-Egan

Always great service, always prompt with their work.