Town Center Car Wash - Automobile Hand Wash

30832 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688, USA

Address:	30832 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688, USA
Phone:	+1 949-459-9111
Rating:	2.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM

Location

Photos 28

Reviews 4

Gtpowell

I have had enough with the poor service and total disrespect to customers which I consistently experience at this car wash. My last experience was only a few weeks ago. I pulled up to the pumps, put in my Pavilions discount code, followed with my credit card, and proceeded to pump fuel. The pump pumped fuel so incredibly slow, it took approximately 15 minutes to fill my car. "OK", so these things happen from time to time and I was not upset as I had time to spare. But, this was no excuse for the complete failure of the automatic shut off on the filler nozzle. As my fuel tank became full, the nozzle did not shut off. The malfunction of the filler nozzle automatic shut off caused fuel to spew out of the filler neck, all over the side of my vehicle and onto the ground below forming huge puddle. I was forced to walk through it with my shoes to reach the nozzle to shut the nozzle off. Thank God I was standing in front of the pump when the filler nozzle malfunctioned. Note: I did not wedge anything into the handle, I simply used the existing handle latch/lock. Fuel was everywhere, and the smell on my shoes was overwhelming. Immediately after this, I went inside the building to explain to the attendant on hand, the fuel pump nozzle had malfunction in addition to requesting the attendant to take the pump out of service as it is a potential lethal hazard to customers. The attendant proceeded to give me all sorts of excuses for how the malfunction could only occur due to my inability to properly operate a fuel filler nozzle. I explained to him I am well-versed in the operation of a filler nozzle and the malfunction needs to be addressed to prevent potential harm to customers. I explained the volatility of fuel along with the potential for serious chemical burns, yet this all fell on deaf ears. With the attendants adamant refusal to take the pump out of service, I left explaining I would discuss my experience with management to following day. The following week, I made numerous attempts to contact management. First attempts were via telephone to which I received responses from "We dont have a manager." -to- "The manager is offsite and will call you back.) After several days of run-around and no return call, I chose to personally re-visit the car wash to see if I could get a manager to call me back. After more futile attempts to speak with management, I have now given up all hope of speaking with a manager and will file a complaint with the city, California Air Resources Board, and the South Coast Air Quality Management District. This businesss absolute lack of concern for the safety and well being of its customers, the disgusting practice of leaving a malfunctioning fuel nozzle/pump in service, and the absolute lack of respect through the refusal to contact me back regarding this experience, are more than adequate reasons for me to never visit this business again. I request all other patrons to stop patronizing this business until such time they either go out of business or change their unethical business practices. Customer safety and well being should always come before profit....!!!

Rob Rodgers

I have been to this place about 10 times in the last couple of years and overall had a decent experience, but recently, I feel like these guys really do not care about their customers whatsoever. My last visit there was on 10/21/16. I got the mid-range wash for $24.99 I believe it was. I had just gotten back from a camping trip in the desert, and the car was filthy inside and out. The car was moderately vacuumed, went through the car wash, then was driven around and sat in the sun with soap all over it still for probably about 10 minutes before anyone bothered to start drying or working on it. Then they walked around it several times haphazardly rubbing it with towels; nothing purposeful or methodical, just lazy. After about 5 minutes of that they pulled my car forward and left it there. I walked over to my car and saw that they had not wiped the dash, the doors, the entry to the doors, or anything. I had to get the "lead guy" there to come and wipe this stuff down. He brought another guy over who half-assed it as well, and looked at me like I was putting him out. THEN, it rained the following 3 days in a row, and I reluctantly called and asked about a rain-check, hoping maybe that these details would be taken care of. The guy that answered the phone told me their policy is a rain-check within 24 hours only. I asked why anyone would bring their car back the next day if it was still pouring rain?! Whats the point of that? He then told me that at some point in the day it stopped raining briefly, and thats when I should have brought it in. Unbelievable... Im glad theyre doing so well that they can do a terrible job, be rude to the customers, and still have enough business to not care...

Linda James

Please dont go there .... today was the 5th time I have gone there since I moved to Mission Viejo and it is my last time .. The owner or Mgr Rob is a jerk, they treat women horribly there .. I normally dont wash my vehicle on a Thursday but I needed the outside completely cleaned and the inside wiped out. NOT a detail just wiped out .. And I asked for that and thought I paid for all of it, but because they didnt write down what I wanted I got a cheap car wash .. and worst of all it looked worse then when they got it. They put my dirty floor mats on my leather seat, now I have dirt in the crease of the seat and in the little holes from the perforated leather seats .. they sort of wiped the dash, but all you can see if dirt swipes ... And he said (rob) it sounds like you got allot more service / wash work than you paid for .. They didnt offer to fix the problem, they dont care .. if I was a man they would have cleaned the car correctly the first time. Another person complained, a man and they were all over to clean his vehicle properly .. NO I have to take my vehicle to a real car wash in Newport Beach where they know how to clean vehicles and have them clean all the dirt out of that seat. I have only had this vehicle for a month, this morning, no dirt in my seat, today dirt .. dirt all over the dash and the doors and the door guard .. NOW I have to clean what I paid them to do. PLEASE GO ELSEWHERE .. PS .. the last time I was there a month ago, someone scratched this mans car there and the guy complained and the manager who I am assuming was Rob that day told him he didnt see anything .. and it was there

Gary Sanders

9/22/2016 - I dont know what kind of business they are running but its definitely not a car-wash. I was questioning my decision to go there today. Cars were existing covered in soap. and sitting in the sun unattended for a better part of 10 minutes. I watched the soap on my car slowy dry leaving it spotted. Wheels were not even touched even though I paid for the wheel wash and Armour All on the tires. I finally found the "manager" and made several inquiries along with several other customers. It was obvious he took no interest in our complaints and gave us a bunch of lip service. I drove home and rewashed the car to remove the dried soap scum and random water spots, wash the wheels, etc. A waste of $18.00.They will never see me again. I have to give one star for this to post which is a hell of a lot more than what they are worth.