Fritts Ford

Address:	8000 Auto Dr, Riverside, CA 92504, USA
Phone:	+1 951-687-2121
Site:	frittsford.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM

Location

Photos 100

Reviews 4

Anthony G

Went in to get info on leasing a mustang and test drive to see if I would like a ford. Had to approach a salesman which I thought it was but Ill get back to that. I ask this guy about driving the mustang, any mustang and maybe the GT. He saids right off the back we dont let anyone drive any mustang unless your qualified and have a deal written up. Mind you I came the day b4 to try to test drive and the guy would have let me but it was late and they were about to close. So Im looking at him like are you serious like how am I suppose to see if I even like the car b4 running my credit. I was taking back bc he was real short and rude about it and just keep saying I have to be qualified to test drive a damn ford. Btw I been having and dealing with BMW for years and never be treated or had to have a deal to test drive their cars. So I go in to see if I can speak to a manager about the rudeness and lack of customer service. Come to find out this guy is the freaking sales manager. So he comes up again and I tell him your brushing me off and I never been anywhere where I cant test drive a car to see if its something Im interested in. Now he says well I can let you test drive the v6 not the GT which was fine by me but mind you this fool said when I first walked up with his biased attitude toward me that I couldnt and that they dont let people test drive any mustang bc of mileage. Now where was all this when I first walked up to him. Its called giving customers service and making Rapport with that person to gain a customer and that was totally missed here. And after all that he finally said let me get you a sales person to take you on a test drive. By this time I was so pissed I told the sales guys thanks but Im good on the test drive I cant get passed the disrespect from your own management. NEVER EVER WILL THEY GET MY BUSINESS. And yes Im well over qualified to drive any car on that lot and purchase it and thanks for him showing his true colors b4 me considering them.

Nikki Watts

I bought my 2012 Flex in October 2011 and I faithfully do all of my services at Fritts Ford. Ive had a few minor issues over the years but the staff has always been helpful to fix the problems. This last service was the icing on the cake. I was EXTREMELY upset to find out that my center console had been broken and the person who did it tried to cover it up. I took my car in because my radio controls went haywire and I needed them to diagnose the problem. I paid $100 for them to damage my car and not even tell me. I could have handled an accident, no problem, things happen. I received a courtesy email stating that my car was ready for pick up. A few minutes later, I received a courtesy phone call, again, stating that my vehicle was ready for pick up. I waited about 30 minutes or so before going to the dealership. When I got there (at least an hour or more after the email and call) I was told they were finishing up on my car and it would be a few minutes. I waited at least 40 minutes or more before I received my car. At this point I was late for other obligations, so I quickly jumped in and ran my errands. I noticed that my console was not put back together correctly when I tried placing change in the change holder that would not lay flat. I looked closer at the issue at hand, and at first it looked like someone just threw it together in a mad hurry. I even had an extra screw laying on the floor. Really? Extra parts? Im now noticing that my gear shifter is stiff and not moving smoothly. Im getting more angry each minute. Finally, I notice an 1 to 2 inch crack at the base of the console. Im assuming that this all happened during my 40 minute wait when my car was supposed to already be done. I brought the car back the following day to be fixed. The part was ordered and installed the following week but the scratches near my gear shifter were never fixed. I was disappointed altogether from start to finish. I think Im going to give Raceway Ford a shot.

Eddie Fittante

Great place to buy from, but my service will be else where. So i spent over 40k on a truck and 5k in after market parts with fritts ford. The after market parts took a week longer to do, but no big deal, they did a good job and price was fair. I recieved fritts bonus points that basically dont cover parts or even oil changes. When i ask what i can use them for i get the run around. One visit i used my points for an oil change and it worked and the next they wouldnt except it. Whatever not a big deal i will pay the $40 but be prepared to wait because i normally sit there for 4 hours. Now as far as Richie goes at the service desk flat out is terrible. How do you run a high volume service center when you dont even know how to speak up, or shake my hand, or give me good customer service. Maybe he could try being friendly or helpful. I always get stuck with him when the other guys there are so much better. Im in sales so i try to be patient and give them the benifit of the doubt but basically got blown off. I dropped my truck off there and left it all day for 3 things. 1. Rubber small piece had to be popped in my center console (5 seconds to do) 2. Attach defeoster on rear window. 3. Check my suspension in the back because there is something wrong. All they did was number 1 and maybe 3... but i doubt it. Basically i went to pick it up at the end of the day and he told me as i was walking up "keys are in it". I said thanks he said "yep" i also asked about the suspension. He said "the guy drove it and its all good, no issues". I told him its not and he looked at me like i was dumb so i just left. No paperwork, nothing! When i hit a pothole and put the truck sideways and crash because of my suspension they put on i will be coming after you. Because richie said "its fine". This is just one of the experiences. Long story short maybe the problem is not fritts ford. Its there employee. See yah never thanks

Dang Pop

My situation was a little different than most when deciding where to take my daughters Mustang for service. We live in Oklahoma and our daughter lives in California. She is 22 hours away so when she told us the air in her car wasnt working, we were worried about getting someone that was honest and that wouldnt overcharge us to fix it. The reason I say that is because we visited there 1 year ago and took her car to get the brakes changed and the place where we took it ( out of respect I wont mention where) wanted to charge $2200. They had come up with all sorts of things they wanted to do. We told them we only wanted her brakes changed. So, to make a long story short, we ended up leaving with nothing done to the car and my husband spent one of our vacation days (the day we were suppose to go to the beach) changing her brakes in the apartment complex parking lot. So when the AC problem came up, we debated whether to take it to other places or a dealership. After talking to a friend of hers (he owns 2 Fords), he said he always takes his to Fritts and highly recommended them. He told us to ask for Alex. I contacted Alex and explained my situation. He was very helpful and even got her car in for service the very next day! They shuttled her back to her apartment and picked her up when her car was ready! The amazing part was it was only $290! She had recently stopped by a couple places just to inquire about what it could be and they had told her they would have to pull the dash out and wanted to charge her $900! So I feel very fortunate to have been able to contact Alex Silva and would like him to be recognized as going above and beyond with my situation. Its nice to know there are still honest people out there! Thanks Alex, I appreciate you! Gayla Johnson