Geek Squad

Reviews 3

MA

Mary Beth Cochran

My 47 inch LG TV went out and the technician had to come to the house to repair it. He did a great job, but the scheduler was an idiot! The first day my appointment was from noon - 4:00. Nobody showed up, nobody called to reschedule. What a waste of time since I had to take off work. That evening I called the 800 number and after holding for 10 minutes the agent told me she didnt know why the technician didnt come. There was only one note to reschedule my appointment. She promised the technician the following day from noon - 1:00. Whew - during my lunch hour. That morning the technician called to confirm noon - 1:00. Great! But guess what, by 1:30 he hadnt shown up. I found his cell phone number and called to find out where he was. He had 3 more appointments ahead of me, and when I asked him to please come to my house next he did. After he replaced 4 capacitors the TV worked fine. Then the technician told me he still had 4 more appointments to go and he was supposed to get them all done in an 8 hour day. Because he had to drive from my house in San Bernardino to Calimesa, Beaumont, Banning and Big Bear there was no way he was going to be done by 5:00. The scheduler doesnt give a rip about customer service or inconveniencing people who take off work. Theyre idiots! I hope I never have to call the Geek Squad repair service again.

SA

Sarah Griffin

I never even got ahold of someone who could actually answer my question. I just want my battery replaced in my laptop and I want to make sure I can get it done before I drive all the way over there. After 20 minutes and no less than three transfers to other departments, even they couldnt get ahold of someone at the local store. Terrible, terrible customer service. I just gave up. If I cant even get to someone to find out if they can even service my laptop, I think Im probably saving myself a nightmare by not having them do the service too.

FE

Felicia Gutierrez

Very rude place they make you feel like your in idot. One of the agents told me " I know your using words that you understand " I dont. What part of my computer is running slow did she not understand.

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