United States Postal Service

Reviews 6

KA

Karen Valencia

IN REGARDS TO PASSPORTS: THIS FACILITY IS NOT BASED ON APPOINTMENT, ITS WALK IN FIRST COME FIRST SERVE. They have 1 very "patient" and chatty woman working there who tries to process 30 applicants max from 9am-12pm and then again at 1pm-3pm. I showed up on Monday at 8:30 am and there were already 24 people in line ahead of me, which is already more than half the limit of people she can take for the day. This facility is a first come first serve basis which means the earlier you get here, the better chance you have of getting helped. I suggest getting here at 6AM WITH A CAMPING CHAIR and wait 2 hours til they open if you really want to be helped before noon. At 9am, she came out and handed everyone a number, I got #25 and she said anyone who got #1-20 can stay and wait until 12pm and anyone over #21 needs to come back at 1pm. So I left and came back at 1pm and was informed that #17-#24 still needed to be helped, with only 2 hours left til closing. She managed to help 4 people the first hour and I was worried I wasnt going to be helped with 1 hour remaining. Finally at 2:50pm she called my number- 10 minutes before closing and 2 other people behind me in line. She helped me with my first time application and was kind enough to help those 2 people but only because they begged. All I can say is HAVE YOUR IDENTIFICATION DOCUMENTS READY AND ORGANIZED, PASSPORT PHOTOS TAKEN (walmart or CVS), APPLICATION FILLED OUT PROPERLY, (HALF THE LINE OF PEOPLE WERE THERE FOR RENEWALS WHICH YOU CAN EASILY DO ONLINE OR BY MAIL!!!) AND BE THERE 2-3 HOURS EARLY TO BE ABLE TO TAKE A SPOT IN LINE AND GET A NUMBER. IF YOU GET ANYTHING OVER #25, I SAY TRY AGAIN SOME OTHER DAY or go to Santa Cruz facility (rumor has it that theres no line there).

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UY

Uyen Nguyen

I dont understand why people give such a low rating on this post office. I go here twice / week to drop off products i sold online. Sometimes i line up in the counter to do some international mailing and buy stamps. The staff here are nice (especially the petite curly hair lady wearing glasses), efficient and helpful. I always pack at home, fill out usps online form and print shipping label. Then drop off in the package box anytime i like from early morning till midnight. It saves me a lot of time than getting in line waiting to be served during biz hours. My dad doesnt like usps because one time they lost his package and it took forever for them to solve his case and compensate him for the lost. That was like 7-8 years ago. I never had that any package lost w usps, even sending overseas (knock on woods), and i find usps has improved their tracking system in the past 2 years. Anyways, if you complain about usps delivery speed in general, this is not the place for comment, because this branch just handle receiving and scanning your packages. They dont handle delivery. About passport application, its slow everywhere, not just here. I waited 4 hours at USPS Meridian branch just to submit my kids passport application and pay money. It sucks but it looks like the government doesnt have budget to hire staff handle passport applications. On the side note, I dont work for usps, properly never will. My comments is completely from personal experience.

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HW

Hwang Joy

After years , I still think this Roberts Villie Post office on Branham Ln is the WORST POST OFFICE EVERY! I was expecting a EMS package from Japan, I had app call After ship and USPS track app on my phone, whichs they confirm every activity on text message. I was home whole day and somehow I open the door but I got the notice on my door.....You miss the package, Ok No one knock the door, thats fine I request redelivery service next day, Guess what ?!....I start stay in the living room since 9 am ~ 6pm, DING DING NO SHOW! Really ?! If you guys that busy how about at least leave a note or call me you guys not coming! Im so upset so I start calling them for hour but No one ever pick up the phone. Request another delivery on 6pm Tuesday night, And I start calling there business hour NONE STOP from 9am in the morning til 10:48, finally a guy pick up and tell me all the carrier is out! But Sorry Im not waiting another whole day ! I need it taking care today ! Dude , only you guys busy ! No respect! RobertsVillie Post Office , If theres 0 star I wont give this 1 star! Years a gold we lost about 10 package in 6 months! One of the carrier is been stolen our package, now that person is gone! Find out that person is not fired but switch to another road. But Branham ln post office still lots of problems!

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SU

Susie Perez

Called this Post office to complain about 6 packages that were dropped off on Monday 5/18/15 that are apparently missing. After having to repeat my issue to a third employee, I get a very RUDE Postal employee that argued with me and said they do not scan packages that are left in the drop box in the lobby. I told her (Rhonda) that I mail several packages per week and always drop them off in the drop box and the tracking does indeed scan and says (*example) ORIGIN ACCEPTANCE May-12-15, 17:25 PM, SAN JOSE 95118 ...I believe I have been shipping before this person may have been a Postal Employee! Why that was an issue for her and why she had to make it very clear that I am WRONG and she is RIGHT did not help the fact that I have 6 packages that were dropped off on Monday and it is now Weds afternoon and none are tracked into the system anywhere. I have dealt with most all of the friendly Staff in this Post Office for over 18 years and this is my first bad experience there. Of course she isnt one of the long time employees there, but no excuse for her condescending behavior! I believe some customer service skills would be helpful to this employee. The end result: "Sorry, All I can tell you is you created Labels." As if I didnt already know that! No other help or solution! UGH!

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KA

Karen Zhang

I need to cancel an appointment on my kids passport renewal. When I called for two days, the phone was either busy or kept ringing without anyone answering it within working hours. It is so difficult to schedule an appointment for a minors passport renewal nowadays because kids under 16 have to go in person. Almost all the post offices in the South Bay are not accessible by phone or email. After so many phone calls, I scheduled an appointment with San Jose (Branham) as a backup, I couldnt reach anyone to cancel this appointment. The US Post Office is under-funded and short of staff. However, ordinary citizens should get their passports without going through days of trouble in scheduling or canceling an appointment. For people who what to go without an appointment, they shouldnt drag the kids and wait outside the post office such as Meridian Branch three hours before the door opens at 7:00AM on Saturdays (told by one of the post office staff). This problem needs to be fixed!

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DI

Diana Eschman

Worst post office. I paid extra postage for priority mail to get my Christmas gifts on time. On Friday evening, Dec. 27th, my tracking was suddenly updated to say "delivered." I have not received the packages!! Our mail is in a locked box so no one took it. I called the Robertsville office Sat, Dec. 28th, and the postal worker heard my complaint, said he would contact the postman, and call me right back. It is now Dec.30th--no call. I have left a note in the box for the postman - no response. I just hunted the postman down - hes a sub today. He was kind enough (hence the one star) to come back to my box to open it up. Guess what? It wont open. SO, my son has gone back to school - no presents. Am I going to have to pay postage AGAIN? Ive tried called the station - no answer. Worst customer service ever.

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