Address: | 3840 Portola Dr, Santa Cruz, CA 95062, USA |
Phone: | +1 831-824-7605 |
Site: | publicstorage.com |
Rating: | 4.9 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM |
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Amy West
In an area where there are a few storage options, this is one of the least expensive, as long as you reserve it online. I find that they then raise the prices within a year. The cheaper ones will be on the third floor in the middle, which can be trickier to navigate, though they have carts available. Their storage hours are not bad nor are their office hours. It has a very small parking lot so keep in mind if you have a long trailer for turning around- it gets really busy back there. Their gate does not sense if you or your car are there and will close on you, so be careful! Employers were very friendly via phone, and in person. They called me to let me know my storage was unlocked and secured it for me until I could get there to properly lock it. The supervisor was very attentive when I had a complaint about the moldy mildewy smell coming from my unit. Whether my belongings were damp from being in a unit so close to the ocean or having resided in a house nearby, there were no obvious storage leaks, yet they were accommodating to having me move storage units.
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Susie Benedict Winston
The service is consistently efficient, friendly, and excellent! Especially, I am listened to. I have received specific, reliable information on availabilities, dates, prices and viewing of units before making decisions. After showing me options, the manager, generated a plan, organized me by taking me through the steps, and has been available repeatedly for my questions and concerns. My experience is always a prompt and caring response to issues. This property is well-maintained and clean. This property is a positive solution to my storage needs!
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Amanda Byrd
I came here because I have heard a lot of good things about this property and Corin. I came in to get storage unit sizes and rates. Corin greeted us with a very friendly welcome and was very professional. She walked us around to show us a couple different units and I noticed that the property is well maintained. Although, we dont need the space immediately, we know where we will be coming once the times comes. :-)
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Rita Bordwine
I am a first time storage renter and I felt very welcomed here! It is very clean and the access hours are so convenient and reasonable! I am so grateful for the large restrooms as well as the property manager, Corin. I love that she is young and smiling and great at managing the facility! I feel very safe and happy to store my belongings here. 5 stars for making my first experience a great one :)
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Joseph Parsons
Corin was so very helpful, personable, and made me feel very welcome and appreciated. She even compared prices online for me to make sure I felt comfortable with the unit I picked, and kept the rapport with all the other tenants as we searched for the best unit for the best price together. Made me feel like my stuff was secure, in the right place, and surrounded by happy neighbors.
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Jeana Owens
Best bang for your buck !! This place was a life savor for me because my place wasnt ready till the middle of the month so I had to move EVERYTHING into and then out of storage ! The price was FANTASTIC only $32.00 for under a months rent!! I would highly recommend, Corin was a very pleasant employee and explained everything in detail and made me feel welcome!
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Cameron Siguenza
Corin is one of the best managers I have seen in any capacity! She is friendly, professional, and has excellent communication abilities. The facility is very clean, secure, well managed and convenient for me. The only thing I would suggest is for the facility to improve is to buy more push carts since only a single cart is visible whenever I visit the location.
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William Sefton
When I needed storage to put my gear in, Public Storage on Portola Dr. ( location-27015) was more than accommodating. Corin, the facility manager, was very helpful, and the staff is very professional. The facility itself was clean, has easy access, and is located near everything one might need. Thanks Public Storage of Capitola!
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Isaias Iniguez
Wonderful experience. Went in for storage place and was greeted with the friendliest staff. The store manger korrine provided exceptional service. I would recommend this faculty to people in the area looking for storage. I would suggest having more staff on site to expedite services.
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Michelle Van Schoick
I was welcomed by a friendly manager (Vaden), shown and told everything I would need to know about renting a space here, and walked through all the ways to best pack and protect my stuff. There was a small concern with the musty smell and some flys during the showing of the unit.
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craig feeney
Superior customer service. Vaden did an great job of gaining my trust and getting everything I need to move my things into storage. Recommended me the right size right fit after assessing what I was storing.
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Janet Estes
The staff are always helpful and pleasant. When I moved in my unit had 2 doors and my sofa would not fit. The front desk staff quickly reviewed the situation and gave me a new unit where everything fit.
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Marc Lowe
Corin is a wonderful property manager, and a friendly person. The property is always clean secure feeling. I have stored my things here for over a year and had no problems.Thank you Public Storage..
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Christopher Haverity
Coren was very kind and courteous helping me understand how the storage operates, working with me intill it was understood. I was even able to get my late fee waved when I was late on my payment.
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aajay1100
Nice and secure complex with a caring staff that are polite, knowledgeable, and paying attention. Vaden had my application processed quickly and left me knowing that my things are secure here.
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josh benson
The manager Karen is awesome super helpful always in contact letting you know what your status is really a great place to store your stuff in Santa Cruz come on down and check them out
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jaime ortiz
Clean, convenient and accessible. Corrine the manger runs a tight ship. Something I always look for in a storage facility. I feel secure storing my belongings there.
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Alvin Prasad
Vaden is an asset to Public Storage Portola, great customer service and a wealth of knowledge in the industry. SIMPLY PUT VADEN ROCKS!!!!
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Harlan Busch
Walked in and was treated with upmost respect , very friendly person name of Corin very professional at ease with whole transactions
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elena coronel
Im glad i found this branch which is very accesible. The property manager Corin is very accomodating & efficient.
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Brad Hillier
Vaden and Corin: Property Managers Very helpful and knowledgeable. Friendly service. Clean and safe property.
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Gabe Jones
Corin was an excellent manager and helped me find the right storage space (walked all over the complex with me)
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Lisa Razon
Vaden helped make the storage process fast and easy and still got me $1 for the first months rent!
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Scott Glass
Corin is awesome!! Great customer service. Highly recommend portola public storage. Thank you!!
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Bobby Beans Sporl
Corin is great.. she has been wonderful, helpful and kind. Great experience working with her.
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Miles Cooley
Corin was friendly, chill, and knowledgeable. Also very patient. Facility seems clean.
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Bryan Capriles
Best storage service in town, Corin provides the friendliest service and best attitude
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Gracie Freebush
Wonderful experience. Its was super clean and the girl in the office was a huge help.
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Andrina DaCar
Tracy was so efficient and fast. Great service. Super friendly and personable.
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Jennifer Deagon
Great management!!! Corin is very helpful and knowledgeable. Excellent service!
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Alika Medeiros
Vaden was awesome very helpful got me in and out super fast great guy!
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Jorge Alonso Zamora Paez
ver y friendly
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Robert Harbuck
Vaden was great. Got me checked in and ready to store in minutes.