Public Storage

1701 NW Sammamish Rd, Issaquah, WA 98027, USA

Address:	1701 NW Sammamish Rd, Issaquah, WA 98027, USA
Phone:	+1 425-654-1204
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 16

Reviews 14

David Abramowski

Rented a space at Public Storage in Issaquah on Sammamish Rd to store my trailer at the start of 2015. Upon renting the parking space I was told that the location was secure, that there were video cameras and patrols. Two weeks ago (end of Oct), the trailer was stolen from its parking spot. The thieves simply cut away a gym-style padlock on a front gate, cut off my hitch lock and drove off with my trailer. There was no video footage of the theft of the trailer which left out of a gate at the front of the complex. Dolores explained to me in person that the lack of video footage was due to the cameras not being pointed at the gates (makes one think, where would you point security cameras?). And then a different story was told to the Insurance investigator that the lights were out by the cameras so you couldnt see anything in the video footage. It appears that Public Storage simply washes their hands of any and all losses from their locations. Net Net, think twice before you store anything in this location.

Wes Burke

I Had the greatest experience renting a storage unit at the Public Storage in Issaquah. Delores is FANTASTIC!!! I have been in customer service management for over 20 years, and it is plain to see that Delores cares about her customers. I was a walk in looking for storage so my mother in law could move in with us. Delores not only found me the perfect space (and I was shopping around) but such an outstanding price. She held the unit for the weekend and did a pleasant follow up call and I was sold on her great service. I came in the following Tuesday and booked it. Thank you Delores for such a wonderful experience and thank you to Public Storage for having such great representatives.

Randy Canegaly

In the process of moving out of the Seattle area I needed a place to store my car on short notice. Delores was extremely helpful and got me set up very quickly with a storage unit for the car. Now, I finished my move and am living on the other side of the country and need to get the car picked up by a car transporter service and moved. Delores offered to move the car out of the storage unit for me and park it out front for the transporter to pick up. She is even going to start it and run it for a bit so that there are no last minute problems. She is going above and beyond my expectations. I am getting much more than I paid for. And friendly too. Thanks.

casey merz

My storage unit was broken in to, as well as 4 other units. I was not contacted and let know that it had been done, although they say they do routine checks on all units. I came to put something in and found it kicked in for myself. Said this had never happened before, but after doing research, that was not the truth. I bought the insurance from them to cover the "unlikely event of something going wrong" and had a maximum amount covered not nearly what my stuff cost. Far from the cost of my stolen and damaged items. **Side note- Delores, the property management lady, is fantastic and accomodating!

Suzanne Riley

Update: Unfortunately, our unit and many others were broken into (June 16). Max insurance is $4,000 which doesnt begin to cover the loss of stolen items. August 16 they were supposed to upgrade security with cameras, but prior to that the homeless population had run of the place. Policy by management dictates they cant refuse to rent to a particular individual. Access was easy, and door codes were the same for the length of the building. I hope theyve changed their policies. Dolores was awesome, personable and efficient. Quick, easy experience. Super location. Recommended!

Christopher Nara

I have a unit in Kent, but I stop in the Sammamish location periodically to make a rental payment because it is closer to work. Joan, the property agent here is always kind and helpful and goes out of her way to see that I am taken care of. She has even come back from break early on two occasions to open the office so I can make my payment rather than making me come back. It is customer service like this that I can definitely appreciate and I will always consider Public Storage for my storage needs because of the great people they employ. Thank you Joan!

Gary Vanderville

They messed up a refund and refused to correct it, I was passed around to multiple people, . I eventually spoke to the general manager Christopher Pierce who told me hed correct it "that morning". Well that morning was 4 days ago, and he still has done nothing about it and refuses to return calls. Im going to have to open an investigation with BECU and get the charge reversed by the bank. This is absolutely the most pitifully customer service Ive ever seen.

John Burke

Was a five star experience!!!!. Was not certain of the date to start, I put a request to hold a unit several times (for 3 days) and always called to cancel. Finally my situation was finalized , Delores was able to provide all the info I needed. I asked several what if questions on things going wrong and was provided with a solution. Best of all, answers were brief and concise - no wasted time .

Sophisticated JunkPile

I have been renting here for over a year and this place is perfect! Both Delores and Joan are very nice ladies with exceptional customer service. They seem to truly care about the property, keeping it clean and tidy, as well as about the people who rent there. They often come by and ask me how im doing when Im there to make sure everything is good in my unit. Highly Recommend!!!

Dawn Turlington

I have rented from this facility 3 times now and Delores has been there through each move and storage period. She makes you feel right at home from the moment you walk in the door. Storage units and property are clean and well kept. The property is conveniently located off I90 and secure with easy access for renters.

Tina Gaylor

Had a wonderful experience at this property.Delores was great.we had a reservation at this property.We really were hoping for climate control.So Delores went above and beyond.to find this unit for us.She transferred our reservation to the other property for us Thank you Delores you made this an easy experience for us.

Susan Collier

We had a awesome experience renting a storage unit at the Public Storage in Issaquah. Enough can not be said about Delores, who provided excellent customer service. Being Active Duty military with over 27 years of management in the HR field it is clear she truly cares about her customers when you first meet her.

Katie Zimmerman

Delores at Public Storage has been extremely helpful with my storage unit. She checks the locks daily and notifies you right away if she notices a lock missing or if anything is different. I feel good knowing that my unit is kept a close eye one. She is also very courteous and treats customers very well.

Steve Montgomery

We have used this property for 4 years. We find working with Delores and Dennis an excellent experience. They are very helpful in our special needs and always work with use to find the correct solution. I see no reason why we wont be back next year to fill our storage needs.