Spectrum

Reviews 4

HE

Helen Ario

I was very excited in getting the new intelligent home system. The idea that this could all be bundled into one bill with my cable and telephone was very exciting. I thought Time Warner was just fantastic and as I owned stock in this company I thought it was a very smart move. I now realize that poor quality equipment and customer service who does not know know anything about this system will kill this new idea. I dont believe such a smart, large company could actually not properly inform the customer service or sales people of the intelligent system so they can be properly informed. problem with system ..unfortunately, the camera resolution which I repeated was told was a very clear picture was not accurate. I had specifically and clearly asked that the pictures from camera be acceptable resolution of 1080i which the police have indicated can only arrest someone with this resolution. I had gone to the service center as well as spent approximately 1 hour on the phone to get details of this system but I was only informed it had a clear resolution. I had explained that I need to see the front yard and have the photos recorded so I can see if anything is being taken. In fact: The camera can only be set for 5 minutes at a time to take a photo. it is not a motion detector so it does not only record when someone enters the property. It only records 500 photos and then you have to remove the photos manually yourself. You have to go through all the photos as it is not motion detector it takes photos at intervals of 5 minutes or adjusted to either ten minutes etc. You cannot view the photos and delete them at the same time. The screen on a regular laptop will only show half of the photo when you are viewing the photos to delete. Secondly, the cameras need to be within range of the router for them to be able to work. If they are too far they will not work. I am getting the impression this is better for an indoor camera with a limited range. As for taking photos at night..they are dark and impossible to see for more than 10 feet. I am shocked at the bad quality of this item..and even more surprised that no other option is offered. I would think that if this company wanted to make money they would have the light bulbs and they would offer a variety of cameras as well as a variety of features. As far as I am concerned this seems like a half baked idea that will not take off the ground unless someone at Time Warner gets their act together. Light Bulb You are directed to go to Best Buys to buy the light bulb. Problem is that Best Buys needs 5-7 days to get the light bulb in stock. difficult to plan out when Time Warner tells you it is available at Best Buys. Causing more delays..and the set up person from Time Warner would have to return.

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ED

Edward M.

Time Warner is an awful, terrible company. A tech came out to install my service and when he was done he called in my check to pay for the first months service. Everything seemed to be going smoothly, then my service gets turned off. I call up and apparently the tech transposed the routing and account number so the charge never went through. Fine, I gave them the correct information and thought that everything would be taken care of. Nope, boom, $30 late payment fee plus $5 for paying my bill by speaking with another human over the phone. Instead of calling, I used the chat function so they couldnt possibly charge me $5 for speaking to a human. After arguing with the chat tech and threatening to cancel my service, I got the $30 back. To get the $5, I had to again threaten to cancel my service. Now, surly, everything was taken care of, right? Nope. I could no longer pay my bill online because there had been a "charge back" on my account...wtf. OK, chat with someone and they tell me that I have no choice but to go into the freaking branch and pay in person. I again threaten to cancel my service but the chat tech has limited permissions so they cant do anything, but what they can do is escalate my problem and have someone call me...get this...within 3 to 5 business days. OMG. I say fine. I call up this morning, get to the billing people who are clearly a call center in India and they keep insisting that I pay my bill now with them over the phone and that they promise it wont cost me $5. I tell them flat out, "No, I dont believe you, transfer me to the internet billing department." I get transferred, and then get disconnected. Ugg, fine. I call back, go through the same thing with another call center rep who keeps insisting that they wont charge me $5 to pay my bill now over the phone. Finally get transferred to the internet billing department to a lady who was so incredibly rude but did finally unlock my account and let me pay online. Worst. Company. Ever. Please, google, bring fiber to LA!!!

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MA

Mat Sab

I have used TWC for my home for years, its okay! But for business is a different story! DO NOT USE THEM FOR YOUR BUSINESS! We signed up with them after they came to our office and offered us the world, but what we got was the worst experience any business owner can have. We had voice over IP and our phones werent working because of bad connection, but TWC told us that the problem wasnt coming form their side. I used to spend hours on the phone everyday with the phone company, I lost so much business because customers couldnt hear us. We changed our phone company, but the problem persisted, TWC told me to increase my speed, we kept increasing the speed and we kept paying more and more money. But the problem wasnt fixed, they kept insisting that the problem wasnt from their side. Every time they sent me one of those clowns who didnt know ANYTHING about internet to give me a new modem. We finally figured out that the latency was WAAAAAAAAAAAY too high and the upstream was not steady and had spikes, this was according to the report ran by the ONLY honest TWC agent. We switched internet right away and the problem was solved. Now they want me to pay them for the service they did NOT provide. Their poor service and dishonesty cost my business almost 100,000, now they want their payments? After I reported them to BBB, they promised to waive my payment, then they sent me to collection. Such dishonest scam artist. If you are a business owner, take my words, stay away from these people. They whole company is based on dishonesty. I am not surprised that they have all those ONE star ratings. DO NOT TRUST THEM!

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OR

Orna Ly

My phone service has been out now for 6 days! When I first called I was connected to their outsourced people in the Philippines who talk and talk and say nothing, until I asked to be transferred to a representative in the US. I got Tim, a nice guy who told me their "engineers were working to solve the problem" and was nice enough to call the next day to inform me that the changes they presented deemed my phone modem unusable, and a new modem would arrive to me on Tuesday (yesterday). It didnt. During these last 6 days, the message people get when calling my number is that I do not accept calls, or that my phone is disconnected (my account is up to date, paid in full). I called today, spoke to Matt. He tells me that he doesnt know why I was told that a modem was sent, that the new modem WILL ship today (it hasnt yet). I asked why it didnt ship on Monday, he said FedEx doesnt ship on Mondays... At the end, Matt achieved some good results, but the damage TWC is causing, the disregard to their customers and disrespect to my time are unforgivable. Outages can happen, it is the way the company handles them that counts. The time I had to spend on the phone and the damage from those "disconnected line" or doesnt accept calls" messages are inexcusable. The outsourcing of unusable "customer service" is a shame, and even the local personnel can be trained better to help and provide truthful information. When looking for their customer service phone numbers on their website, I could only find a number for a virtual representative. Time Warner Cable is an unscrupulous company.

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