United States Postal Service
| Address: | 1217 Wilshire Blvd, Santa Monica, CA 90403, USA |
| Phone: | +1 800-275-8777 |
| Site: | tools.usps.com |
| Rating: | 1.6 |
| Working: | Closed 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM Closed Closed |
Location
Photos 14
Reviews 30
YO
Yoon S
I wish there was a way to give them zero stars. The counter people were incredibly rude. They responded to my very average request with something ridiculous, then got an attitude with me because they were too incompetent to do their job. Print out a specified amount in metered postage? How dare I expect a postal worker to do this! Oh wait, they can do this at every other post office except this one? Right. Complete and utter incompetence, then bullying and name calling (Im not making this up, they literally laughed at me and called me a name because I questioned their brilliant idea to put $17 worth of first class stamps as opposed to printing out metered postage) to cover up their laziness and ineptitude. Im not sure you can ever match this location for terrible service.
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Nancy Reyes
There is ALWAYS a lot of people, a long line, and its usually short on staff, many customers take it out on the workers but it isnt their fault, many people should realize that theyre just doing their job and if you have a problem you need to take that up with the manager. The staff/ people here arent the kindest but its mostly because theyre always getting complaints and Im sure theyre tired of it. Honestly gave this place 3 stars because Ive seen worse, in different areas, sure it isnt the best, and surely it can improve but overall it is ok.
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Vicki Fielding
Terrible service! Its no wonder the USPS is going out of business. The local number they provide is useless. NOONE EVER answers the phone. Our usual mail carrier is on vacation, and the guy covering doesnt seem to think he has to deliver the mail to our building during this time. Going on the third day with no mail. Totally unacceptable. I did call the toll free number also, but you have to fill out a complaint form and WAIT, apparently just to receive as slow of service as the carrier is providing. Disgusting.
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AJ Lawson
If I could give it zero stars I would. I shipped a package to a Santa Monica address with contents worth around $500 and the package has sat at the post office for over a week. When I finally got a supervisor number from the main USPS phone number, they just constantly ignore it. They will not deliver it, will not return it and USPS as a whole has done nothing to alleviate the issue. Ive started two cases, an insurance claim and a BBB case and still nothing has been done. AVOID THIS PLACE AT ALL COSTS!
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Anonymous User
This place is so dingy and dirty, si are the characters working there. The middle aged Latin lady employee charged me for stamps, but forgot to give them to me even after I asked her if she forgot something. I left and realized that she ripped me off, came back and asked for my stamps. She got all defensive and asked me for the receipt, then yelled at me get out of here. What a trash!
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Anonymous User
Today there was a line outside the door at around 3 PM, with only 2 clerks working. Inexplicably, one of the clerks leaves and doesnt return. The other clerk explained to me that she was taking her lunch break. At 3 PM. With a line literally out the door. Congress should allow FedEx and UPS to carry US mail, that would break these lazy idiots out of their stupor.
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Marina Vaynman
They have lost my package. It was insured and placed into prepaid bin...only it is not a bin, but a space on one of their counters, accessible by anyone who enters. Mind you it could have been customer as well as an employee who swiped the small Express mail padded envelope. Be sure to make them scan your items before you leave.
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robert buck
They make the DMV look like 5 star consierge service. If you wanted to make a SNL skit on so rude its almost funny, film it here... Belushi couldnt "samari mail man" it better then these idiot baffoons who are running this place. And the sad part is - who do you complain to, to change this? Sad state of affairs...
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Rollie Sam
We are having problem with our mails lately. Incoming billing invoices are not reaching us. Vendors calling for their checks when in fact we already mail out their checks. These are only the few problem we are having with postal service in our area. We are spending more stop payment charges for checks lately.
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Steven K
My mail is constantly being opened!!! I live in an apartment and need a key to access my mailbox. I called and filed a report but since nothing was stolen (nobody sends cash through the mail anymore) theres nothing they can do. Anything that resembles a birthday card or xmas card gets opened. Its pretty sad.
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Deividas Strole
Central SM post office with no parking accept always packed metered street parking. Even if youll be lucky to find a parking by a meeter, you might get a ticket because lines at the post office might be astronomical. The workers are extremely slow and understaffed. Shame!
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Andrey Kudievskiy
The level of service is simply unacceptable. I came up for the passport appointment and waited for someone to appear for 30 minutes. I called them standing right in the building - they dont bother picking up the phone. Thats by far the worst USPS ever
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Anonymous User
DO NOT USE THE DROP BOX!! they lost my package and theres no way of them knowing where it is because they do not scan it when they pick it up. And by the way the store is not opened weekends
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Shantanu Kulkarni
Location is small and busy! Always a long and slow moving line of customers. Supplies are many times low. Have to budget half hour to 45-minutes for every trip to this location.
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Tara Wujcik
If there was a way to be more rude and less helpful, Im certain the staff of this post office would employ those tactics. Staff this useless should be fired!
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Eddie Greenberg
This is Sat. 8-9-14. The mail was just delivered at 7PM. I saw it myself. Service like that is 100% worthless!! It has happened many times before.
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Antonio Shelton
They say the lobby opens at 8:45 am and it is never open. People wait outside with no answer. Terrible business practice.
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J McKeown
When you call a business , they should answer the phone . Called to find out why the carrier is returning mail . fa que
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Brandy Gray
Most Rude worst run post office I have ever been to! The drop box hasnt even been operational in close to a year!
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Keith Kaucher
Good service but stupid that they dont list their hours of operations like every other business in the world!!!!
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Leo Chang
Self service kiosk charged me for a label and then the screens says printer is now out of order? WTF!
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Asim Matin
Theres always a bit of a wait here, and it isnt open on weekends. But it is a decent post office.
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mahdi haeri
Sloooow Really old and dirty, staff are ok I guess Usps is crap at its best but this place
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Justin Goehl
No matter time or day 20-30 min wait. For the love of shipping hire more workers!!!
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Mex Jimenez
Long lines rude customer service not enough people to attend you
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Yvonne Equivel
This place is a dump and expect at least a 45mins place!!
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Yehuda Chatsky
Do they Process passports?
FA
Fabian Reyes
Slow, unorganized
JE
Jesse K
Garbage
MA
Mark Wade
My
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