US Post Office
| Address: | 1125 N Fairfax Ave, West Hollywood, CA 90046, USA |
| Site: | usps.com |
| Rating: | 2.4 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed |
Location
Photos 1
Reviews 9
C
C Sapina
The incident occurred near 5pm on 4/19/16. We were about 5 people waiting in line for at least 20 minutes and only 2 employees working at the time. Right before 5pm a new costumer arrives and this employee that was in the lobby about to close the door decides to help this new costumer before everyone else in line. At first, I thought she was just answering a question but then I see this employee bring a wireless credit card machine and doing a transaction with this new costumer. I looked at the guy behind me and he had witnessed the same thing. He approaches this employee to ask her why is she helping this costumer when she had people waiting in line for over 20 minutes? The employee starts yelling at him "if you dont like it you can go home" "get back in line or go home" "get back in line or go home" I could not believe what I was witnessing. She proceeds to lock up the post office since it was 5pm and goes back inside. Before going back to her desk she made sure to change the radio station to find something she liked as we were all still waiting for her. When I come in to her window I asked for her name to which she responds "why do you want my name for" I said "I need your name to report your behavior" to which she says "I wont give you my name, I wont give you my name" The guy behind me asked to speak to a manager. There was no manager on site, she started yelling again that she wont give me her name. I took her picture since she would not give me her name and she went crazy closing the window on me and telling me to "get the hell out of here or I will call the police" She kept yelling at me "get out of here, get out of here". After almost 30 min waiting in line I could not send my mail because she returned my mail to me. She followed me to unlock the door and says "you are lucky I did not call the police on your ass". I am beyond alarmed and disappointed that the USPS will hire people like her. Her behavior is unacceptable and she is definitely not qualified to for this job. She should be fired.
AT
aTeólogo De Virtud
Ive been doing logistics for a small vintage film poster business as well as personal assistant postal runs for seven years now since moving to Hollywood. Im only writing to rebuke all these reviews about "nasty attitudes" and "poor customer service". First of all, this location is in the middle of Hollywood; primadonas and wannabes abound. Ive seen such impatience and hostility from customers that I understand why the ladies here dont take any mistreatment! And rightfully so because most people who end up making a scene are NOT PREPARED, have no clue what they need, and really are inconsiderate when they are addressed as people and not special snowflakes or aspiring models/actors/artists/whatever. The amount of egotistical and ignorant customers this location sees daily is staggering. Ive never been disrespected, and only once was there a mistake with a mailing and it was partially my fault. I dont know what the point of writing reviews for a post office is, but Ive never had a problem that could not be resolved by communicating with RESPECT. You can only push people so far before they build up a resistance to such negativity. I love coming here, they know me by name and make me feel welcome.
BR
Bruce Rodgers
If I could use a less than zero I would. The Post office I am complaining about it at 458 N DOHENY DR WEST HOLLYWOOD, CA 90048-9997--but the web site (ALSO BROKEN) directed me here. I sent a first class letter to a P.O. Box in the VERY SAME POST OFFICE meaning the letter had to travel presumably about 20 feet. It took 15 days for my landlord to get the letter--with my rent check--threatening my lease agreement. He made me make out another check with money I did not have and PERSONALLY deliver it to him. Then canceling the first check. I COULD HAVE GOT THIS LETTER TO HIM FASTER IF I HAD TIED IT TO THE WING OF A WOUNDED CARRIER PIGEON!!! If this is "First Class Mail" I wonder how long 2nd or 3rd class would take? Two or three years maybe? The United States has not become a Third World country--its become a Tenth World Country.
ED
Edward Wilson
This is the ONLY post office I have ever been to in my life that actually was out of stamps! Pretty much the only thing they do really...sort of like a restaurant being open but once you wait in line for an hour for a table the waiter tells you they have no food to sell you! You know this is a government post office because all the employees are black women checking their phones or talking to each other while the line grows longer. They have also been out of money orders on 3 separate occasions. Sure they will tell you where you can get them...another post office but pretty much not the point. Terrible customer service...in fact, there is no customer service.
RY
Ryan Thomason
I have honest to God never seen such bad customer service. Ive been coming here for several years now, in that time Ive seen the clerks act like they are not there to serve. Ive seen them yell at customers, rudely ignore their counter to talk to each other and ignore customers while clearly still on duty but not working, and even threaten to call police (for genuinely easy situations that could have been defused with the slightest amount of customer service skill). It should be filmed its so bad. Ive also see them open up as late as 9:20 (20 min late) and have the nerve to yell at upset customers who had to wait, with no explanation given.
AN
Anna German
I saw two black ladies assaulting elderly white woman who was complaining about not receiving her mail for over two months. She had a very heavy yet understandable accent. It appears that both employees were joking about her broken English constantly implying that she did not understand what they were telling her. Actually none of the people waiting to get service seemed not understanding why one could not get his mail for such prolonged period of time either. If you can use other location, do not go to this one. It is not the first time I see them not doing their gob properly.
MA
Maxim P.
Awful service! I spend in line 20 minutes to ship an international express with all paperwork ready and and an employee refused the service saying "besides paperwork you should write "from: to:" on the box with black highlighter in two languages and go back in line. Thats NOT an USPS requirement, she just made it up! She refused to provide the service, refused to introduce herself, refused to call for a manager and kicked out my package out of the window. Just imagine, she is getting paid for that!
SE
Sean Rowley
As awful as everyone says it is. I waited in line, and when it was my turn I realized I forgot a line in my return addy. Instead of just handing me the pen I could see behind the counter, the clerk directed me to the pens at the packing station. I turned around, grabbed a pen, walked back and the nasty lady closed the window in my face. From now on Im shipping UPS. F this place.
JA
Jaime Gomez
If I could give this post office less than one star, I would. I went in to give them business, and they were rude and disrespectful. When I told them about the good customer service I received from the South Pasadena Post Office, I was told to go back to South Pasadena by the supervisor. Another employee chimed in, yeah, go back to South Pasadena. What a bunch of jerks.