U-Haul of Arvada
| Address: | 6275 Wadsworth Bypass, Arvada, CO 80003, USA |
| Phone: | +1 303-423-1292 |
| Site: | uhaul.com |
| Rating: | 2.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 6
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Anonymous User
I would give them Zero stars if I could. Blame the customer for the company mistakes is their motto. Last Saturday July 24th, I walked in and reserved a trailer to move my daughter to college for the next weekend. We agreed I would pick up the trailer the next Saturday July 31 at 10:00 at the Arvada store. I gave them my credit card and driver’s license. When we arrived there Saturday July 31, was no trailer in the lot. The man that took my looked up the order in the computer and then proceeded to tell me I would need to speak with the manager, Dawn Cornelius. I waited for her to get off the phone, and then she took a personal call on her cell phone. All the other employees left the building before Dawn got off the phone. It was very strange. Once she was done with that she proceeded to tell me she had nothing for me. She quickly found something else in the computer out by DIA. She told me I would need to go get it. I told her I had agreed to pick up the trailer in Arvada and asked her when she might have it available for me to pick up. She then proceeded to tell me there are no other rental units available and this was my only option. She also told me that other customers in Greeley had to go to Silverthorne to pick up their units and I was being unreasonable to assume that I could actually pick up the trailer where we agreed a week ago. She told me it was not her problem; it was no longer in her computer. I had to travel drive out to DIA to pick up the trailer because no other companies had anything available at this point. The people at this DIA location were helpful and courteous. They told me the Arvada store just put in the order. Instead of telling me that they messed up the order, they were sorry for the mistake. They blamed me for being unreasonable, expecting the trailer to be where we agreed the previous week. When I returned the trailer on Sunday, to where we agreed, the ARVADA location, they told me I would need to drive across town and deliver it back to DIA. Another couple of hours wasted. Then they threatened to charge me hundreds of dollars in fines if I did not do what they wanted. I rented a trailer for Saturday August 31 at the Arvada store. Not DIA. U-Haul has a sign up stating “we have it here on time or you get $50”, Dawn the manager at the Arvada Store, had removed this sign from her location. She was rude and so were her employees. I will never use U-Haul again.
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CH H
If I could give zero stars for this review, I most certainly would. Dawn, the manager, has no business speaking to other human beings, ever. This woman made my uhaul experience so painful, that I will NEVER rent from this place again. I called ahead and made a reservation. I was told that everything was all set up and my truck was reserved. They took my credit card number and gave me a confirmation number for the reservation. I called the next morning at 7:03am to confirm the reservation and assure them that I was indeed coming to pick the truck up and would arrive within the next 30-45 minutes. Upon my arrival, I was told the truck that was reserved for me had been rented out already. My only choice was a larger, more expensive truck. I asked if they would rent me the larger truck at the same price as the one on my reservation. Dawn told me, "Im not feeling well today. Take it or leave it. The price is our normal price and there is no discount." She was RUDE, COMBATIVE, and completely unprofessional throughout the entire experience. I ended up telling her that she was one of the most unprofessional people I have ever met, whereupon she promptly threatened to call the police!! She SWORE at me and called me an a-hole. IM THE CUSTOMER!!! I just wanted to rent the truck I paid for, and I didnt need to be insulted, belittled, talked down too, THREATENED, and sworn at. This woman needs to be FIRED!!!
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Brent Sear
And the winner of worst customer service of all time goes to Uhaul Arvada. My wife and I reserved a 20 truck for the Friday of Memorial Day weekend 2 months in advance for a move at the Arvada location. The day before our reservation we received an email notification that our truck was available in Greeley. We called to confirm this was a mistake but were told that it was in fact not a mistake. After trying to figure out how this was possible we were told this, or a 17 truck plus a trailer were our only options. We were also told that other customers would be happy to pick up the truck in Greeley or take the replacement 17 truck plus trailer. After the employee from South Carolina argued about what a reservation actually means (she let us know that being from South Carolina she is very familiar with driving mountain passes...) for 50 minutes we were transferred to a lady who let us know that there was a 20 truck available off Federal, so still not where we reserved the truck. We were then told we could not speak to a manager for two days. Could not imagine a worse experience with a company. Use at your own risk.
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Anonymous User
I read the other two reviews and almost stayed away from this location, but decided to give it a try. I booked online, and when I got there the trailer was ready, and my paperwork was all set. All I had to do was sign and drive away. Then I got a call from the place I was going to pick stuff up from, saying they werent ready. Say what? I wasnt even out of the UHaul parking lot, so I unhooked and talked with the guy inside who totally refunded everything on the spot and cancelled the whole deal no problem! The next weekend I booked online again, showed up and everything was totally in order and ready to go. I used the trailer and returned it the same day. The people were totally friendly and professional. Clearly my experience was different from the other reviewers here, but I see no reason to withhold my business from this location.
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Michael Balogh
Would give 0 stars if I could. Employee spent several minutes at a computer getting my truck ready (presumably). She then switched computers, then went into the back without saying a word to me. 3 minutes go by and Dawn asks "Are you being helped" to which I shrug and say "I honestly have no idea." Dawn says "Sorry, I hope this hasnt been an inconvenience." I say "Eh, a little." Dawn (General Manager) gets enraged and tells me not to yell at her and not to blame her. I say "Maam, Im not upset at you. You asked if I was inconvenienced and I gave the truth." Dawn *literally* throws down the pen and says "Well you can rent elsewhere!" So I called 92nd and Federal, they told me to head over to 80th and Federal where the manager Summer was incredibly pleasant and helped me get the truck I wanted.
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david cummings
Always make a reservation 1st. Customer service has always been great. And while this is probably more due to whatever computer systems they use, i dont get why it takes 30+ min to get through a rental contract to rent an old trailer (and thats if you are the only customer there) so I have to plan to lose a few hours of my day whenever I rent from uhaul. Also, of you have full coverage insurance, dont let them talk you into damage protection. It does not cover the most common scenarios ie damage to tires. I always inspect the tires carefully. 9 times out of 10 they have significant dry rot so I make sure its noted on the check list although Im not sure this provides any protection in the event that they fail.