AutoNation Collision Center Denver

7420 Washington St, Denver, CO 80229, USA

Address:	7420 Washington St, Denver, CO 80229, USA
Phone:	+1 303-286-8323
Site:	autonationcollisioncenters.com
Rating:	3.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM Closed

Location

Photos 25

Reviews 4

Kevin Yordy

After an absolutely horrible, insanely drawn-out experience with AutoNation Collision Center, they had the audacity to send an auto-prompt to post about my experience with them. Actually thats probably indicative of one of the biggest problems with them--utter laziness in their communication with customers. But obviously if that was the only problem, I wouldnt be breaking my usual no-review policy to write this. A bit of background first...my girlfriend was driving our 2016 Jeep Renegade (which was also bought at AutoNation--though that part of their business was perfectly fine) and was forced into a median by a swerving car. She sustained minor temporary injuries from the airbags. Most of the damage was concentrated on the drivers side--the wheel, door, and undercarriage. No engine damage. We choose AutoNation Collision Center because there were waiting lists at the places our insurance company recommended, and because wed had a pleasant experience buying the car from AutoNation on South Broadway, and they assured us they could get to it quickly. That was 10/30/16. On 1/13/16--after nearly three months of lagging communication, multiple supplementary costs after initial estimate, contradictory excuses, lack of explanation of the process, blame on Jeep, and general foot-dragging--I got a call from my insurances total loss department out of the blue saying that it had reached the point of no return. AN Collision Center had taken so long and had added enough supplemental repairs as they slowly proceeded that after three months it was a total loss. Of course this kind of thing happens. You dig in further and eventually find out theres more damage than you first thought. And it did seem like most of the auto repair places were busy at the time. But even if thats legitimate, the path to get there was overly convoluted and difficult things to AutoNation. My insurance company (unnamed for now because I have no issue with them), ended up paying the loan company and AutoNation far more than the value of the vehicle. Several days would typically pass between our status inquiries (usually a combination of email and multiple phone calls) before we got ahold of our representative. Whenever we called the main number, the desk representative would often express shock that our contact wasnt returning our calls (Ill refrain from posting the parties specific names). But nothing changed. We had to ask multiple questions in order for them to explain the process or potentially timeline. Getting details on reasons for delays was like pulling teeth. Each new supplemental cost increase came out of the blue, without warning. And eventually this caused us to waste three months without our car and then come out with nothing but anger at them and a sudden desire to post a negative review. I actually work in a field tangentially related to digital marketing and customer service, so I realize both how little impact a long, rant-y review like this will actually do. But they literally asked me for it, so here it is. Whatever marginally tiny amount of business this review ends up costing them...good. They suck. Thats the TL;DR version I probably should have posted to begin with-- "Stay away. They suck. Choose a local place instead even if theres a waiting list." (Since their auto-prompt asked me to post on Yelp and Google, obviously Ill be copying and pasting this on there, too, dummies. Get your s--- together.

Anonymous Anonymous

The worst repair shop ever!!! I got rear ended and figured to take it here because you would think a facility like this would have all the high tech equipment and experienced employees to get a vehicle back to its original condition, WRONG! After 2 months of waiting patiently, I finally got a call to pick up my car, I was super excited! They take me out to look at the repairs and at first glance I could tell right away that it was far from its original condition. Horrible gaps everywhere the work was done, there was still broken pieces on the interior, paint was chipping because the hatch wasnt aligned correctly, they didnt even detail the inside of the car. They had to blend the rear quarter panels witch was poorly done because you can see the blend in certain lighting conditions. I had them keep the vehicle so they can fix the rest of the car. After 2 weeks finally get the car back, not perfect but i figured its alright, I can bring it back from time to time to get it right. After having the car for a few days I noticed that my radio didnt work like it did and my rear defrosters didnt work at all. Brought it back, they looked into it and couldnt find anything wrong. Well Im a mechanic myself and Vag-com is an awesome tool for VW. Told them what the problem was and it was like pulling teeth trying to get the problem fixed. I called my service writer everyday but no answer, left messages and no call back. Finally I got sick of being ignored so I stopped in so I can get the ball rolling. Took her 2 minutes to get me the card just so "I" could schedule the appointment to get my defrosters fixed, VERY UNPROFESSIONAL! I still havent got a call back to schedule a time to get the paint and alignment issues fixed. All in all, dont bring your car here or youll be dealing with issues after issues with these people.

Peter Malinowski

After my wife being T-boned on October 9th, 2015, our 2015 Nissan Pathfinder went in for repairs that same day. It is now February 06th, 2016....vehicle is still not done. The shop has very poor communication skills with the insurance company and the client. We had a paid rental from the insurance company and that would have worked out fine, except the shop has not been updating the insurance about extended deadlines and we kept getting phone calls that we need to pay and return the rental because we have gone over the deadline, even though our Pathfinder was still being worked on. Since January 09th, I have been told "next week" every week, well it has now been four weeks and still not done. Also, in order to get any information about the vehicle, I have to call or show up to get any updates. My most recent trip to get an update was the most frustrating one, I got there three hours before the shop was closing and I was walked back there to see my car, and only then did the tech drove it inside from the outside lot in order to do repairs on it. If I didnt show up then they probably would not have initiated any repairs that day. Horrible experience, and this is very sad, because they do a good job on the repairs themselves, but service wise, I feel like I was treated like crap and a nuisance because I brought my vehicle to them to get work done. I do not recommend them at all.

Andrew Stone

Took my 2013 Subaru WRX in to repair drivers side door and front quarter panel (was scraped by someone trying to park next to me so no internal damage from collision). Took 1 week for initial damage appraisal and another 2.5 weeks to fix. Was told twice during this time that my car would be ready "in a few days", only to be told that 1) they ordered the wrong part and 2) they didnt like the way a paint job came out and so had to redo it. Not sure if these were honest mistakes or due to inexperienced technicians. Relatively satisfied with the finished product (slight difference in color match between door and non-painted rear quarter panel, but barely noticeable; Im a perfectionist) but think they should have had my car less than 3.5 weeks. Works well with insurance and rental car company is conveniently located in same building, but do not take your car here for a quick job. Plan on them having your car for a month.